Business Director

EXECUTIVE DIRECTOR

A technically sophisticated business leader with a consistent history of business process enhancement success and an outstanding record of delivering high-return on investment. Managed and implemented numerous $1M to $10M Strategic initiatives and Project Management innovations to accelerate performance. Developed systems and managed programs for quality, SAP, off shore call center, ERP, MRP, logistics, and new product lines. A team builder with keen problem solving skills and strong negotiating skills bringing the following core competencies to the table:

Engagement Management Leadership IT Technology Infrastructure & Architecture

• Strategic Development and Planning • Infrastructure Consolidation

• Contract Negotiation • Data Mining

• Client Liaison/Relationship Management • CRM Portals Development

• New Product Development • ERP Portals Development

• Purchasing and Multi-Vendor Coordination • SAP WM, PP, PS, MM, SD

• Warehouse Operations

• Manufacturing Operations • Full MRP Integration

• SAP R3 Integration

PROFESSIONAL EXPERIENCE

Beutler Corporation, McClellan, CA Director of Plant Operations (2005 – present)

Plan, direct and streamline all functions of Manufacturing, Warehousing and Shipping, Material Management, Order Services, Fleet Services, and Engineering departments consisted of 292 personnel for corporate plant and three satellite facilities. Profit and Loss statement accountability for plant operations with a total sales volume of $195M. Build and lead a 10-manager team; establish objectives (revenue, expense, and quality of service); and liaise with multiple departments. Lead corporate cost reduction initiative resulting from a merger between Air Design Corporation and Beutler Corporation. Mandate involves eliminating redundant systems/operations/staff. Report directly to the President/CEO.

• Re-engineer business functions to improve customer service and reduce operational costs by 17%

• Instill commitment and passion to customer service by re-designing the customer contact strategy and implement processes to streamline routing and prioritization

• Implement operational processes that achieved an 85% improvement in order fulfillment accuracy and a 44% departmental expense reduction, saving the company $4M in inventory and labor cost annually

• Capture a 40% reduction in inventory through process redesign and optimization

• Develop route coordination plan and add the use of a tractor trailer to optimize loads and achieve a reduction in fleet mileage by 27%

SAP Project Manager (2003 – 2005)

Conducted business needs analysis, developing customized solutions, and delivery management from configuration through implementation phases. Generated proposals and program schedules outlining benchmarks/milestones, resources and deliverables. Coordinated with 5 SAP Consultants and 1 Developer to ensure successful Go-Live.

• Reduced risk and complexity of programs by understanding and anticipating cross-project dependencies

• Configured Material Master including material types, material groups, and Vendor Master data

• Customized Inventory Management Components, Goods Receipts, Reservations, and Batch Management, including material movement types, control reasons, and batch search strategies

• Configured the Warehouse Management section on storage types, stock placement strategy, storage sections, storage bin types, and storage bin structure

• Defined organizational policies in the areas of Company Codes, Plants, Purchasing Organizations, and Storage Locations

• SAP Super User in WM, PP, SD, PS, MM Modules with Configuration Knowledge

• Developed and outlined production planning modules including PSA set up, and Route Steps

• Coordinated post Go-Live support for all modules in organization

Customer Service/Order Processing Manager (2000 – 2003)

¬¬¬Directed, developed and managed all aspects of high-volume Customer Service, Call Center, Front Desk Administration Staff, and Order Processing departments consisted of 46 personnel including 3 supervisors. Developed and managed departmental budgets. Designed and implemented the performance management program and compensation structure. Administered hiring, promotion, termination and merit decisions. Provided professional staff development, performance management and training. Developed and enforced standard operating procedures, policies, and employee manuals to ensure consistent superior interaction with internal and external customers; acted as a final escalation point.

• Achieved a 10% reduction of labor cost through better selection and training of staff

• Reduced turnover by 35% and cut absenteeism by 20% by gaining trust and respect from employees

• Directed the successful start up of an off-shore call center. Designed and implemented successful training program for management and staff

• Improved service levels by 75% by developing and implementing skill matrix and operating procedures

NABISCO, Sacramento, CA Territory Sales Manager (1996 – 2000)

Solicited and generated new business opportunities by identifying appropriate targets within assigned territory. Secured high-level appointments, executed a strategic sales process, and managed the prospect to close. Negotiated terms of business with clients to achieve win/win results that provided the basis for strong ongoing relationships and increased revenue. Consistently exceeded set annual sales targets and revenue expectations.

• Increased annual sales volume by 13% each year by developing relationships and increasing store front displays and product turns

• Sold and constructed largest floor display ever sold in western region

• Highest Sales Achiever of the year in Northern California 1997 through 1999

• Managed 43 accounts in the greater Sacramento Region.

• Developed Sales and Merchandise team in South Lake Tahoe and Carson City for the Northern California Division

EDUCATION

SAP Trainee Program, McClellan, CA

SAP Technical Consultant 2003

Union Institute, Sacramento, CA

International Marketing 1997

Folsom Lake College, Folsom, CA

Business Management 1994 – 1996

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