Engineer Quality
Resume:
Norman A. Black
Phone: 615-***-****
Cell: 615-***-****
Email: ********@*****.***
Greenbrier, TN 37073
Positions of responsibility include:
Quality Engineer; Supplier Quality Engineer and Quality Manager for major companies. Accomplishments include: > SIX SIGMA, Kaizan, and LEAN implementation; > Quality system development to various regulatory requirements (TS16949, QS9000, ISO9001, AS9000, Government/Military/Aerospace quality requirements, and others); > Development of Supplier Quality Systems; > Implementation of Statistical Process Control; > Effective Supplier and Internal Corrective Action; and other quality improvement achievements.
Experience
Quality Engineer, Supplier Quality Engineer, Quality Manager for national companies
Johnson Electric, Quality Engineering Lead, April 2008 – May, 2012
Flextronics (was Solectron), Senior Quality Engineer, 2005 – December 2007
Injectronics Inc., Senior Quality Engineer, March 2005 – November 2005
Custom Molders Inc, Quality Manager, July 2004 – March 2005
TYCO Plastics, Quality Manager, July 2002 – April 2004
Honeywell, Supplier Transition Quality Engineer, 2000 - June, 2002
PCI, QS9000 Administrator – Contract - 1999 – 2000
AMP Inc., Supplier Quality Engineering Manager 1995 – 1999
Quality consulting with companies in PA and MD. 1993 – 1995
BMY, Supplier Quality Engineer 1990 – 1993
Westinghouse Electric Co., Supplier Quality Engineer, Quality Manager 1975 – 1989
2008 – 2012 Johnson Electric (was SAIA Burgess) Cary, NC and Springfield, TN
Quality Lead – Automotive supplier of manufactured actuators, solenoids, sensors
Customer contact for Automotive customers – Ford, GM, SL America, Dura, and others
Create and maintain PFMEAs, Control Plans, Customer Corrective Actions (8Ds), Process and Product Improvements.
Member of several Gemba Kaizans to improve production line performance.
Member of the Corporate Safety Committee.
Improved FTQ on Solenoid and Switch lines from ~25,000 to less than 2,000.
Reduced customer complaints from more than 20 per year to less than 5.
2005 – 2007 Flextronics (was Solectron) Morrisville, NC
Quality Engineer – Cell phone and computer repair and refurbishment
Created and implemented MRB procedures and process.
Developed and maintained documentation for Quality Processes and conducted training on process for all product lines.§ Created Quality sampling procedures and developed recording method.
Developed reports showing Quality performance and analyzed results for trends.
Drove root cause analysis, verified effectiveness of corrective actions, and provided feedback to customer.
Supported Manufacturing Engineers in problem analysis and resolution.
Participated in and led: Lean initiatives on line processes, Kaizan Events, and supported a 6 Sigma Lean/5S environment.
2005 Injectronics Inc Burlington, NC
Quality Engineer – Automotive Molded Plastics
Automotive customers Quality Representative: Ford, Behr, Chrysler, GM.
Led 8D teams answering Customer concerns.
Supplier Development Engineer.
Developed process controls, in a team setting, for continuous improvement projects.
Improved process controls for the molding of automotive plastic parts.
Developed, Implemented and trained molding Operators in process improvements.
2004 – 2005 Custom Molders Inc Henderson, NC
Quality Manager – Automotive Molded Plastics
QS9000 System Administrator, TS16949 development.
Developed and maintained: PFMEA’s, Control Plans and Flow Charting for Automotive customers. Customers: Ford, GM, Visteon, Honda, Bosch.
Directed efforts of Inspection personnel and Quality Engineer.
Improved process control for the molding of automotive plastic parts.
2002 – 2004 Tyco Plastics Rocky Mount, NC
Quality Manager – Consumer/Commercial Extruded Plastic Sheeting and Bags.
Implemented Lean Mfg, Kaizan events, SPC, and other Process improvements.
ISO9000-2000 Quality System Developer/Administrator.
27 Direct Reports.
2000-2002 Honeywell Engines & Systems Rocky Mount, NC
Lead Supplier Transition Quality Engineer - Aerospace - Fuel controls, Electromechanical Devices, Castings, Injection Molded Plastic
Six Sigma, Green Belt Trained and Certified, competent in use of many Six Sigma and SPC tools.
Led Quality effort for Out-Source of manufacturing from Honeywell. This activity achieved > $2 Million in savings in 2000, more than $4 Million in 2002.
Developed and implemented InfinityQS SPC system @ Honeywell. Site System Administrator for plant wide InfinityQS SPC program.
Hired and Supervised 3 Transition Quality Contract Personnel.
Member – Supplier Corrective Action Review Board and Supplier Transition Review Board.
1999-2000 Precision Concepts, Inc Winston-Salem, NC
QS9000 Systems Administrator – (Contract, Automotive/Commercial – Metal Stamping)
Developed, wrote and implemented QS9000 compliant Quality Manual, procedures & work instructions.
Trained all personnel in QS9000 concepts and practical application of statistical tools.
Developed audit schedule and managed internal auditing team.
Customer management representative for product and systems quality.
1995–1999 AMP Inc. (now TYCO) Winston-Salem, NC
Supplier Quality Engineer – (Commercial Plastic Molded Connectors - PC boards - Cabling)
Created and implemented Certified Part Number program resulting in savings of > $3 million per year in: reduced inspection costs, shorter cycle time and improved supplier quality. P/N certification program also reduced supplier PPM to 6 Sigma levels (~5000 PPM to <5 PPM over a three year period).
Lead Supplier Quality Engineer. Audited suppliers to ISO 9000 and other quality system requirements.
Designed and created an ACCESS based Supplier Corrective Action tracking data base that became the corporate SCAR tracking system.
1993 – 1995 Quality Consultant Baltimore, MD & York, PA
Consulted and implemented ISO9000 Quality Systems in various companies, to include: Bendix Radar Systems, and plastic molding companies.
1990–1993 BMY, Inc. (now United Defense) York, PA
Supplier Quality Engineer -- (Military – Tracked Armored vehicles)
Developed and implemented an effective Supplier Corrective Action system which improved supplier product acceptance rates to 93% (from 85%), reduced cycle time of Supplier Corrective Actions by > 50%.
Audited suppliers to requirements of MIL-I-45208, 9858 Quality System requirements and material process requirements.
Source inspected material at suppliers’.
1975–1989 Westinghouse Inc. Baltimore, MD
Supplier Quality Engineer – Military/Commercial - Airborne and Ground Radars
Final Inspection Quality Manager responsible for monthly sales of >$30 million
Supplier Quality Engineer/Supplier Quality Systems Auditor MIL-Q-9858A/Source Inspection
Began as hourly Inspector, promoted to salary, then management positions.
Education:
BS - University of Maryland, Catonsville, MD
Gemba Kaizan implementation training
Honda PFMEA certified
MPACT (Control Plan and PFMEA development)
Six Sigma Greenbelt Trained and Certified – Honeywell
InfinityQS SPC System Administrator training
B. S., Business Management with electives in Engineering Drawing, Electronics and Mathematics
Certificate – Quality Engineering, Penn State, York
Certificate – Quality Auditing, Penn State, York
Certified Quality Auditor/Lead Auditor, ISO-9001
Certified Quality Auditor (CQA), ASQ
Interests Computers, Hiking, Geocaching, Woodcarving, Canoeing.
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