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Manager Customer Service

Location:
DEL VALLE, TX, 78617
Salary:
$15.00
Posted:
October 11, 2012

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Resume:

James Looby

**** **** ***** ***.

Del Valle, TX

78617

512-***-****

njinzk@r.postjobfree.com

Experience:

**/** ** **Med Community Hospice. – Office Administrator – Chaplain

Present Responsibilities included Running payroll for the Austin location

and being the HR

representative for the location. Reporting to the Corp. Office in Texas City, TX. Also

collecting, filing and getting approval for bill paying and other invoices. Maintaining

and updating all HR files for the employees. Typing letter and maintaining email

communication between the Austin office and the other locations in Texas. Acting

as a receptionist for the office and answering phones on a daily basis. Was the IT contact

for all office equipment and computer PC’s and printers. Assisted with daily, weekly,

monthly, and yearly reports for budgets and expenses. Ordered office materials and

equipment for this location.

Starting in May of 2011, I accepted the Chaplain job and this entailed visiting patients in

the greater Austin/Bastrop/Smithville areas. Admitting patients to Chaplain Services and

visiting them on a monthly or bi-monthly basis. Praying with them, visiting with them,

listening to them and helping them understand what was happening to them at this time

of their lives. Administering Communion to the patients if need and consoling the

families at Bereavement. Conducting Funerals and grave side services whenever

requested. Continued to assist with AP/AR in the Austin office and handling the IT

computer responsibilities. Trained and crossed-trained other employees for Admin.

Assistant responsibilities and continued handling the jobs in partnership on a daily basis.

4/04 to St. Therese Church. Pastoral Associate – Assistant Pastor - Office Manager.

6/10

Responsibilities include Managing the parish office. Creating weekly bulletin using

MS Publisher, Creating and maintaining MS Excel Spreadsheets, MS Word files and

letters for the pastor as well as all the normal processes for the running of the parish

office. Supporting daily running of the rectory (office) with responding to phone call and

from people walking into the office. Customer service is a primary concern and

responsibility that I was responsible for. Working with many groups that volunteer to

support the parish family as well as running the parish Youth group. These groups are on

the average of twenty to thirty people. Teaching religion class to 13/14-year-old students.

Running Youth Retreats for students 13 to 18 yearly. I have also installed over forty-five

Dell and HP Laptops and Printers as well and doing all the maintenance on the parish

web site using CMS software. Creating PDF files from Word and Excel files. Setting up

travel reservations for parish employees and training employees how to update the web

site as well. Installing a new phone system in the parish school and training the staff on

using the system. Installing MS Outlook email software on office Laptops and running

support for this email software.

12/89 to BASF Corp. Senior Staff Specialist II, Manager of Group Information Systems.

4/04

Responsibilities include Managing PC/LAN support for support 171 customers. Other

duties are configuring server settings as well as PC’s set-up and configurations; printer

set-up and configuration print driver installations, all Windows software installations,

trouble shooting of LAN and Server software, and Day-to-day support of LAN. Software

tools; NETADMIN, CA Console, CA Remotely Possible and more. Time Management

software, MS Access, Excel down loading to master databases for all group projects.

Other responsibilities include Cost Center Leader for Finance of all equipment for the

business groups that are supported. Represented Finance Group with choosing PC’s,

Printers and work related software for business needs. Supported Notebook/Laptops for

dial-in access for travel personal and remote users. Also managed changes to computers

and PC software in regards to upgrades and software changes. Cost Center leader for

group responsible for all moneys for Group IS. This includes evaluating software and

hardware, costing it out and ordering it. When it arrived, responsible for payment and

recording spending of money for Cost Center. Customer services for all users for all

issues reporting to our local Help Desk. This is for all issues relating to PC, printers

and peripherals.

05/85 to Mercedes Benz of North America. Senior System Programmer.

12/89

Responsibilities include NCP Gens, installation of APARS, PTF, and SAPS to VTAM

and VTAM Network Manager. Support of the Wide Area Network during the day and on

call at night 24 hours a day, 365 days a year. Also responsible for USSTABLES and

LOGMODE TABLES for the production and development devices under SNA/SNI. In

change of Micro-code software for 3274 and 3174 controllers. Support 3270 emulation

for VAX users on the split network. Voice responsibilities covered installation of sever

AT&T Phone System 75’s and one AT&T Phone System 85. This also included SMDR

reporting and system updates. Satellite communication to Germany over a 56KB line

from AT&T was also one of my many tasks.

01/80 to American Broadcasting Co. System Programmer.

05/85

Duties included NCP Gens, EP Gens, X.25 updates, installs of APARS, and PTF’s.

Support of a twenty-four hour a day operation. Also responsible for updating and creating all USSTABLES, for all devices dial-up and/or SNA.

IT Hardware: Dell, Compaq, Gateway and HP desktop and laptop PC’s. Hardware upgrades and installation for the office and school PC’ and Dell, Hp Printers.

Previous hardware knowledge: Understanding of HP Printers, DeskJet’s, LaserJet’s series II, 3, 4, 5 and 6, Color Jet devices and Laser Jet printers as well. Internet connections and AT&T phone systems and Avaya phone systems too.

IT Software: Windows 3.1, Windows NT, Windows XP, Windows 2000, Windows Vista and Windows 7 support tools and applications, MS Office; Word, Excel, Access and PowerPoint. PC installation software of Windows applications installation for Internet access of many types. Internet Explorer application support. I have also used IBM Mainframe Communication software such as TSO, Roscoe, Netview, NCCF, NPDA, NLDM, and NCP.

EDUCATION: Northfield University B.S. Computer Information Technology

Ordination as Deacon In the Roman Catholic Church, Newark N.J. Sacred Heart

Cathedral.

REFERENCES: Available upon request.



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