Office Manager

Shelley Westberg

I am a friendly, loyal and dedicated individual seeking job security through hard work and ambition. I have extensive experience in customer service and office management. I love to learn and I’m always up to a challenge whatever the situation. I get along well with others and I’m very capable of working on my own.

Experience

6/2007-Present ReMax Real Estate Pros Ridgecrest, Ca

Office Manager

Responsible for all aspects of the office including managing agent’s listings, all marketing which included receiving and comparing of quotes to determine best value.

Create and track purchase and listing agreements, schedule meetings with clients and vendors.

Data entry including descriptions, values and recent purchases on a daily basis for statewide multiple listings.

Capable of creating spreadsheets of current and projected sales data with Microsoft Excel Microsoft Office, Word, Access, Publisher, Mail Merge and Power Point.

02/2005-08/2006 Coronet Lighting Manufacture Gardena, Ca

Customer Service Coordinator

Processed lighting orders for large commercial hotel contractors which includes quotes, expected delivery dates and follow up of received purchase orders.

Established daily work order schedules for production line.

Assisted customers with returns which included internal tracking of repairs, scheduling of deliveries, freight claims and satisfaction follow up with customers.

Using Microsoft Excel and Word to design flow charts for training of future customer service representatives.

01/2004-07/2004 Rolling Hills Sales Hesperia, Ca

Office Manager

Prepared commission reports for multiple salesmen in the fastener industry.

Responsible for accounts receivable.

Handled banking deposits and all timekeeping/payroll for sales staff.

Utilized Microsoft QuickBooks to enter all vendor and client expenses.

Organized incoming and outgoing mail for entire office.

03/1995-01/2004 Electra- Gear Anaheim, Ca

Customer Service Coordinator

Duties included purchasing materials to build electric motors and gear box assemblies for large scale production line.

Entered and scheduled work orders for machine and assembly departments.

Created various spread sheets for management of expected deliveries and late shipments.

Updated customers with progress of returned items and expected delivery dates.

Utilized Microsoft Office, Excel, Word and Outlook for all data entry related tasks.

Education

1988/Diploma Somerset High School Bellflower, Ca

References: References are available on request.

Contact this candidate