Lisa Graddick

**** ****** ****, ********* ***

Riverdale, Georgia 30274

Phone: 678-***-**** E-mail: njg53p@r.postjobfree.com

Cell: 732-***-****

Summary: A dedicated and solid team player with over 17 years in the Administrative and Customer Service field. Possess strong organizational and people skills. A 10 year Veteran of the United States Air Force Active Duty. Work very effectively under pressure, producing outstanding results. Excellent at multi-tasking and very detail-oriented. Proficient in: Microsoft Word, Excel, Access, Power Point, Microsoft Outlook Express, and Internet Explorer.

Experience:

9/11- Present AT&T, Atlanta, GA

Customer Service Representative, Certified

• Attended Customer Service training and received certification to service clients.

• Provides excellent customer service to all clients; effective listener; assist customers with issues relating to their AT&T phone service.

• Provide technical support and troubleshooting assistance for customers’ defective device.

• Assist customers with billing issues, such as: setting up payment arrangements, discussing invoices, and issuing credit adjustments as needed.

• Assist customers with Equipment orders, tracking, and follow up.

3/07 – 7/09 Department of Community Affairs, Local Government Assistance, Atlanta, GA

Administrative Assistant

• Worked directly for the Director, Office of Research in the Local Government Assistance Division, provided administrative support to the entire division.

• Established and maintained organized, accessible and current filing and record keeping systems in accordance with applicable standards, policies, and procedures.

• Maintained confidentiality of records and followed policy regarding the release of information.

• Received and distributed incoming mail and coordinated outgoing mail, ensured that correspondence was delivered to the appropriate individual in a timely manner.

• Typed letters, memos, and other documents according to applicable formats, guidelines, and procedures in established time frames.

• Maintained stocks of forms and supplies, and replenished by requisitioning when necessary.

• Interacted with Local Government officials to include State Senators, Mayors, and Clerks of Court on Report of Local Government Finances, Debt Issuance Reports, Authority and Registered Authority Finances, Hotel/Motel Survey, and GOMI.

12/05 –9/06 Southwestern Trucking, Inc., Lake City, GA

Dispatcher

• Assisted the President in day-to-day operations.

• Served as Dispatcher; located Freight for Truck Drivers by contacting Brokers and Shippers throughout various parts of the world, by negotiating prices and meeting the needs of both the drivers and the company.

• Enabled Drivers to pick-up and deliver freight or various commodities in a timely manner; provided them with the necessary information in an expeditious and efficient manner.

• Billed invoices to the customers for services rendered and mailed them out promptly, enabling Drivers to be compensated for work completed.

11/04 –10 /05 Randstad Staffing Agency (Ryder Logistics), Morrow, GA

Administrative Specialist

• Performed various administrative tasks such as processing paperwork to enable Forklift drivers to pull required merchandise for shipment and processed Bills of Lading for the shipment of merchandise by trucking companies to various locations nationwide.

• Provided warehouse support, scanned products, and placed labels on items to be shipped.

• Performed any additional duties assigned by the Site Manager.

10/02 - 7/04 Computer Sciences Corporation, Ft. Monmouth, NJ

Administrative Assistant III

• Skillfully provided administrative support to over 50 civilian and contract personnel; worked directly for the Program Director. Greeted visitors and answered business calls.

• Proficiently typed and prepared Travel Orders, Visit Requests, and Security Clearances for the entire division, enabling personnel to fulfill mission requirements in a timely manner.

• Served as the timekeeper for the division, kept track of all leaves/absences by maintaining an accurate log on a daily basis, enabling individuals to get paid in a timely manner.

• Reviewed outgoing correspondence for proper format, grammar, typographical accuracy, and conformance with procedure.

• Responsible for receiving, controlling and routing incoming correspondence.

• Filled in for the receptionist while absent and performed necessary duties as required.

3/00 -8/02 South Carolina Vocational Rehabilitation, Charleston, SC

Administrative Specialist II

• Provided administrative support to twenty-six Caseworkers, nine Medical Consultants, seven supervisory staff, and four Development Unit Specialists; which consisted of filing, typing, answering the phone, and operating the office computer.

• Operated the department’s mailroom by processing all incoming and outgoing mail; ensured case files were processed in accordance with regulations, maintaining patient confidentiality.

• Ably performed a workload typically handled by two people, producing outstanding results.

1/99 - 2/00 Trident Technical College, Charleston, SC

Administrative Specialist

• Worked directly for the Office Director; provided administrative support for fifteen personnel.

• Worked with support contracts for video, data, and voice communication and purchasing accounts payable systems.

• Maintained files, ordered supplies, processed timesheets, managed Visa accounts, and processed the mail.

5/95 - 3/98 US Air Force, Aircraft Generation Office, Charleston Air Force Base, SC

Administrative Specialist

• Provided administrative support for over two hundred and sixty personnel.

• Typed and processed performance reports, awards and decorations, and duty travel orders.

• Supervised and trained newly assigned personnel on office policies and procedures, creating a smooth transition into the workplace.

• Interacted with Senior Management on a daily basis; provided information in preparation for staff meetings with the department head.

4/93 -5 /95 US Air Force, Civil Engineer Office, Charleston Air Force Base, SC

Administrative Specialist

• Developed and implemented a tracking system used to effectively monitor all suspenses for over two hundred personnel, increasing on-time rate by 50 percent.

• Maintained office files and publications on a daily basis.

• Prepared easy-to- follow slides for department head to be briefed during staff meetings; served as an effective tool to better monitor status of section’s performance in meeting suspenses.

• Served as the recorder by taking meeting minutes during the Base Advisory Council meetings for the entire installation, which consisted of Senior Management and high ranking personnel.

Education: MD Collins High School, College Park, GA

University of Maryland, Completed one year of college

US Air Force Technical School, Certified Administrative Management Certification

Accomplishments:

Outstanding Administrative Specialist of the Year

Federal Employee of the Year for Charleston, SC

Received Certificates of Appreciation for volunteering to tutor in the Local Middle schools to students in an Accelerated Learning program, which enabled students to be placed ahead of peers.

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