Customer Service Sales
Resume:
Profile
Award-winning management and marketing associate with over six years of experience in sales and customer service; over four years of experience as a public relations expert, and over two years of experience as an executive administrative assistant. Driven, able to meet deadlines, and highly motivated to produce world-class results.
Education
Double Major
Lander University
Greenwood, South Carolina
Bachelor of Science in Business Administration (AACSB Accredited)
Emphasis: Management & Marketing
Bachelor of Science in Mass Communications & Theatre
Emphasis: Mass Communications
Graduation Date: Spring 2012; Top 6%
Key Attributes & Technical Skills
Journalism Advertising
Public Relations
Marketing
Management
International Business
Financial Accounting
Business Communications
Macro/Micro Economics
Managerial Accounting
Management Info Systems II
Business/Corporate Finance
Operations Management
Human Resource Management
International Public Affairs
Microsoft PowerPoint
Microsoft Outlook
Microsoft Access
Microsoft Publisher
Microsoft Excel
Microsoft Word
Work Experience
Professional Performer/Entertainer – Plantation Singers July 2000 – Present
Duties: International organization who has traveled and performed in Naples, Italy; Spain; & South Korea; Sing/perform at weddings, private parties, and social events.
Key skills: Confidence; self-presentation; team-work and collaboration; time management and organization skills; self-awareness; self-discipline; improvisation; communication techniques and expression; analytical/critical/research skills;
the ability to cope with criticism and learn from it.
Office Manager: MeTime Massage & Bodywork Essentials May 2012 - Present
Duties: Manage staff; supervise human resources functions; process payroll and compensation; handle recruitment and employee relations; handle billing; set appointments; track sales; design filing system; maintain client database; draft proposals/reports/memorandums; exhibit confidentiality when pertaining to clients and staff; and much more.
Key skills: Managerial accounting; office operations management; report and documentation preparation; records management; teambuilding and supervision; bookkeeping and payroll; accounts payable; accounts receivable; inventory management; spreadsheet and database creation; and much more.
Public Relations Coordinator: Lander University’s Department of Business September 2011 – April 2012
Duties: Complete reports; design and release departmental newsletters and advertisements; compose faculty profiles;improve website; draft speeches for professors and faculty members; evaluate advertising and promotion programs for
compatibility with public relations efforts; manage special events such as fundraisers, award ceremonies, expos, parties introducing new products, or other activities the firm supports to gain public attention through the media without advertising directly; and much more.
Key skills: Social perceptiveness; time management; speaking; active listening; critical thinking; reading comprehension; writing; coordination; complex problem solving; written expression and comprehension; inductive/deductive reasoning; and
much more.
Executive Administrative Assistant: Lander University SSS Program September 2011 – April 2012
Duties: Screen/route incoming calls and messages; set appointments; maintain client database; produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; complete projects/
reports/publications; and much more.
Key skills: Office management; administrative writing skills; Microsoft Office skills; supply management; time management; presentation skills; analyzing skills; verbal communication; and much more.
Administrative Support Specialist: Birchwood Apartments May 2008 – August 2011
Duties: Facilitate the work of the Birchwood’s Property Manager; review documents; process applications; ensure proper staffing; provide status reports to management; communicate with residents regarding issues and complaints; understand financial information; minimize expenses; assistant and work closely with Property Manager; and much more.
Key skills: Excellent communication skills; ability to comprehend contracts and agreements; strong attention to detail; ability to comprehend surveys and drawings; and much more.
Customer Service Representative: Dress Barn May 2010 – September 2010
Duties: Attract potential customers by answering product and service questions; suggest information about other products and services; offer pinnacle assistance to customers; process sales; complete sales activity goals such as up-selling and cross-
selling; clarify customer complaints; and much more.
Key skills: Business & Emotional intelligence; communication skills; excellent listening/orator skills; multi-tasking; problem-solving skills; flexibility; pro-activeness; professionalism; inventory management; and much more.
“Backpack” Journalist – Lander University’s The Forum Online September 2008 – April 2009
Duties: Serve as a reporter, photographer, videographer, and journalist for the official Lander University Online Newspaper.
Key skills: Writing, recording, and covering a “beat”; interviewing skills; production skills; desktop publishing; and much more.
Editor/Column Writer – Lander University’s The Forum Newspaper September 2008 – April 2009
Duties: Serve as a journalist offering commentary, research, fact, and opinion for the official Lander University Newspaper.
Key skills: Exceptional grammar and writing skills; journalism; tact; diplomacy; the ability to work under pressure; meet deadlines; and much more.
Customer Service Representative: Bed, Bath & Beyond April 2008 – September 2008
Duties: Attract potential customers by answering product and service questions; suggest information about other products and services; offer pinnacle assistance to customers; process sales; complete sales activity goals such as up-selling and cross-
selling; clarify customer complaints; and much more.
Key skills: Business & Emotional intelligence; communication skills; excellent listening/orator skills; multi-tasking; problem-solving skills; flexibility; pro-activeness; professionalism; inventory management; and much more.
Executive Administrative Assistant: Keep North Charleston Beautiful November 2007 – April 2008
Duties: Screen/route incoming calls and messages; set appointments; maintain client database; produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; complete projects/
reports/publications; and much more.
Key skills: Office management; administrative writing skills; Microsoft Office skills; supply management; time management; presentation skills; analyzing skills; verbal communication; and much more.
Customer Service Representative: Hamricks February 2007 – September 2007
Duties: Attract potential customers by answering product and service questions; suggest information about other products and services; offer pinnacle assistance to customers; process sales; complete sales activity goals such as up-selling and cross-
selling; clarify customer complaints; and much more.
Key skills: Business & Emotional intelligence; communication skills; excellent listening/orator skills; multi-tasking; problem-solving skills; flexibility; pro-activeness; professionalism; inventory management; and much more.
Customer Service Representative: Finish Line May 2006 – August 2007
Duties: Attract potential customers by answering product and service questions; suggest information about other products and services; offer pinnacle assistance to customers; process sales; complete sales activity goals such as up-selling and cross-
selling; clarify customer complaints; and much more.
Key skills: Business & Emotional intelligence; communication skills; excellent listening/orator skills; multi-tasking; problem-solving skills; flexibility; pro-activeness; professionalism; inventory management; and much more.
Honors & Awards
Dean’s List
Fall 2008 – Spring 2012
Maintained well above a 3.7 GPA during 90% of undergraduate tenure (see transcript).
Management & Marketing Award Spring 2012
Top business & public affairs scholar.
Mass Communications Award
Spring 2011
Top broadcast journalist scholar.
Activities
Alpha Kappa Alpha Sorority, Incorporated March 2010 – Present
Undergraduate Conference Chairman: 59th South Atlantic Regional Conference April 2012
President March 2010 – December 2011
Lander University’s Greek Woman of the Year Award April 2011
Regent’s College: London, United Kingdom
May 2011 – June 2011
References
Available upon request.
Contact this candidate