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Customer Service Data Entry

Orange Park, Florida, 32073, United States
$13-$14 per hour
March 13, 2011

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Gladys Michelle Williams

*** *** ****** **** **** apt.239

Orange Park, FL 32073

(904) ***-****

Cell (352) ***-****



• Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner, detailed oriented and problem solver who readily adapts to change, works independently and exceeds expectations.


04/13/09 – 11/19/10

South Carolina Department of Corrections-Bishopville, SC

Correctional Officer:

• Supervise inmates in housing units and those segregated for administrative or disciplinary reasons

• Instruct inmates in housekeeping and sanitation procedures

• Maintain control and discipline including the use of physical restraint and restraining devices

• Maintain a periodic patrol either inside or outside the institution to ensure the security and integrity of the institution

• Monitor, supervise and screen inmate visitor traffic and observe traffic in and around the compound

• Maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment and emergency measures

• Initiate and participate in the search of inmate property, inmate housing units, works areas and recreation areas

• Check inmate mail for possible contraband

• Maintain master inmate location counts; setup and receive inmate counts and be familiar with the entire operation of the Control Room

09/20/07 – 04/02/09

Florida Department of Corrections-Clermont, FL

Correctional Sentence Specialist/Secretary Specialist:

• Provide a variety of administrative and clerical support to the classification supervisor, including handling mail, maintaining calendar/appointments, telephone inquiries, and providing professional customer service

• Supervise the clerical staff and oversee the overall operation of the clerical department

• Coordinates arrangements for meetings, conferences, training sessions and other activities

• Types forms, vouchers, requisitions, invoices, schedules, legal documents, and other materials from rough drafts and/or combines data from multiple sources

• Create purchase orders and maintain office supplies within departmental budget guidelines

• Maintains spreadsheets, records of equipment, inventory, and meeting minutes

• Audit inmate files and records to ensure the accuracy of all pertinent/legal information.

• Maintain employee attendance and leave records and verify the accuracy of time sheet entries

• Process cash receipts and inventory supplies for the inmate canteen, also serve as Reviewer for the EBTF(employee benefit trust fund)

Coordinates interstate agreements on detainer actions

• Collect and organize data for monthly financial reviews and annual reports

09/10/04 – 09/20/07

Florida Department of Corrections-Clermont, FL

Data Entry Operator:

• Data entry of physician /inmate contacts, ICD-9 codes, lab results and x-ray reports.

• Processed inmate daily consultations to outside specialists, hospitals or physicians.

• Prepare paperwork for transfer of temporary custody of inmates going to outside facilities

• Responsible for the audit of inmate records to ensure all data is recorded correctly on the database

• Respond to telephone inquiries from within the institution, as well as the public, complying with FL. Statute and departmental guidelines regarding confidentiality of records.

• Served as backup support for sentence specialist (supervisor) and secretary.

01/31/01 - 09/10/04

Florida Department of Corrections-Clermont, FL

Clerk Typist Specialist:

• Organize physician’s appointments for continuity of healthcare to inmates.

• Receive and process inmate requests and grievances.

• Generate and distribute memos, agendas, and reports.

• Assist in other areas, including data entry and medical records management.

• General office duties including work with MS Word, Excel.

• Maintained medical supply inventory, purchased medical supplies, and generated various purchase requisitions for approval.

• Performs other clerical duties such as photocopying; ordering and issuing supplies; and sending, receiving, sorting, and distributing mail.


H&R Block - Wildwood, FL

Tax Associate:

• Process and prepare tax returns for individuals and small businesses by conducting face to face interviews

• Advise and counsel clients of recent tax law changes that may impact their individual tax situation

• Promote different products for the company such as IRA Accounts, Mortgages and financial planning

• Customer services duties, cash handling skills, schedule tax appointments and make courtesy calls to clients to ensure customer satisfaction


Travel Centers of America- Wildwood, FL

Fuel Desk Clerk/Cashier:

• Input and retrieve requested information from truck drivers to process fuel transactions.

• Maintain orderly appearance of register area and supplies stocked.

• Process information through the cash register system and accurately maintained all cash.

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer.

• Compiled cash register reports after the end of the shift and made daily cash deposits.

Full-Charge Bookkeeper:

• Performed administrative and customer service functions including preparation of contracts, data entry, funds verification, and generating reports.

• Prepared daily bank deposits

• Managed all financial transactions, posting debits and credits to general ledger, producing financial statements, and recording all transactions.

• Provided operational support including training and supervising staff.

• Managed and processed payroll using PeopleTools/PeopleSoft software, balanced manager’s account

• Assisted the human resource department with workers’ compensation issues, employee benefits, policies and procedures.

• Computer skills included MS Excel, MS Word, Quattro Pro spreadsheets, Quicken, Internet and e-mail.

• Managed accounts payable/accounts receivable and petty cash records

• Demonstrated all aspects of balancing daily transactions, which included detecting and correcting discrepancies.

• Reviews forms, documents and other materials for accuracy and completeness.

EDUCATION Wildwood High School-Wildwood, FL

• Graduated 1986

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