Manager Training

Henry O. Ventura

*** ******** **, ***** ******* CA 93110 ****@*****.*** 805-***-****

EDUCATION

Antioch University Santa Barbara BA, Psychology

SKILLS, ABILITIES & AFILIATIONS

Bilingual (English and Spanish), Microsoft XP Professional/Vista/ Windows 7, Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Photoshop CS4/5, Adobe Lightroom CS4, Internet savvy, Mac/PC proficient , HRperspective, experienced traveler, California law knowledge, experienced recruiter, excellent verbal and written communication, Public speaking ability and, Talent plus certified, TIPS certified trainer, Santa Barbara Neighborhood Clinics Board Member.

PROFESSIONAL EXPERIENCE

Bacara Resort & Spa ****, Employment Manager 05/2004- Present

• Responsible for the recruiting and training of all hourly/supervisory and managerial staff resort wide

• Implement and maintain international management trainee program

• Develop and conduct new hire orientation for English and Spanish speaking team members alike

• Responsible for conducting structured phone interviews and interview graph interpretation

• Assist in the forecasting and selection of all departmental staffing needs

• Develop/ implement procedures and policies in accordance to California and Federal law

• Perform employee relation duties (written warnings, terminations, counseling sessions, promotions and transfers)

• Responsible for the creation and maintenance of the Management in Training program and resort Internships

• Maintain open communication with every department head in order to best strategize for future departmental staffing needs and recruiting campaigns

• Study and analyze local staffing pools for future preparation on recruiting schemes

• Conduct on promises TIPS certifications classes in accordance to state requirements

• Develop training programs in the areas of recruiting, harassment prevention, staff development, internships and management training

• Conduct investigations, documentation and coaching sessions

• Responsible for the fabrication of career opportunities advertisement via radio and web

• Meet monthly/weekly with resort management in order to stay updated on recent hires progression and staffing needs

• Featured in public relations tribute ad “Bacara Star” - Santa Barbara News Press & Daily Sound

• Selected as Chair for internal charity group

ACS, (Santa Barbara County subcontractor) 02/2002-05/2004 (Career move in luxury Resort)

• Guided clients individually and in-group sessions to assist in overcoming dependencies, adjusting to life, and making career changes

• Monitored, evaluated, and recorded client progress according to measurable goals described in assigned workshop

• Developed and conducted orientations and training for employees or customers in the Cal-Works program

• Worked with various departments within the county of Santa Barbara in order to provide assistance to all program participants

• Observed and interviewed clients to collect job, organizational, and occupational information

• Maintained up to date with state employment laws in ordered to best prepare clients

Select Remedy, Workers Compensation Agent 09/2000-10/2001 (Laid off due to 9/11 economy)

• Maintained communication with clinics, doctors and employees in order to ensure proper medical attention

• Authorized appointments and treatments for employees under worker’s compensation case

• Managed injuries from 6 different branches throughout California

• Maintained relationships with injured employees in order to ease the process of healing and getting clear to work according by the treating doctor

• Processed proper paperwork and maintained accurate records for every injury being managed

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