Customer Service Manager

Joseph B Cruz

** **** **. *** *, MA, *****

978-***-**** • ***********@*****.***

Production Team Leader

Professional Summary

Dependable, motivated college student. A hard worker that never cuts any corners. Will not leave until the job is done. Makes sure everything is up to company/legal standards.

PROFESSIONAL EXPERIENCE

Market Basket • Haverhill, MA, 01832 • 11/05 – 6/2011

Company Description – A competitively priced supermarket.

Produce Clerk

Position Description – Receiving food orders, rotating perishable stock, providing outstanding customer service, ensuring regulations were upheld.

Regularly received praises from upper-management.

Extremely well liked among fellow staff.

Little Caesars • Haverhill, Ma, 01832 • 06/11 – 07/12

Company Description – Fast food pizza chain, specializing in hot and ready products

Kitchen Crew/Shift leader/ Store Manager

Position Description – Creating/calling in food orders, making the schedule, daily store performance paperwork, cash deposits/ bank runs, store clean up, ensuring food quality standards were met, making sure customers had a best experience with every visit.

Promoted to management position within 6 months.

Received the Professional Food Manager Certificate.

FedEx Ground • Wilmington, MA, 01887• 05/12 - present

Company Description – International shipping company

Package Handler

Position Description – Handling every package safely and efficiently, separating international and hazardous packages, collecting incompatible package throughout the building, loading and unloading trucks, collecting pallets from straight trucks.

Recognized for outstanding work achievement

EDUCATION

Currently attending Northern Essex Community College, Computer Science, Programming/Software Development, Haverhill, MA,01832

REFERENCES

Chris Elwell – 781-***-****

Matt Tucker – 978-***-****

Arce Estevan – 978-***-****

Steven Z. – 978-***-****

Stephanie S. - 978-***-****

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