Lisa Ana Vargas Salas

**** ******* *****

Mission,TX 78574

956-***-****

nisq62@r.postjobfree.com

Objective

To bring an organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through multiple levels of work experience in customer service and technical support fields.

Experience

Telenetwork February 2011 – Present

Austin/Mission TX

Managed Services Representative (Remote Agent)

Provide high level services for various clients utilizing technical and customer service

skills to resolve system and technical issues for sales systems, online government

portals and procurement systems maintained by clients. Duties include troubleshooting

Internet related applications, payment support, maintaining a high level of

professionalism and customer service with a high call volume.

Comfort Suites/ Comfort Inn May 2010 – August 2010

Front Desk Clerk McAllen/Mission TX

Greeted and welcomed guests to establishment maintaining a high level of customer service in order to make guests feel welcomed in their environment. Duties included operating cash drawer handling cash, credit card, direct bill, and gift card payments; balance guest accounts; running audit reports overnight; maintaining room availability, assigning housekeepers to designated areas; make and confirm reservations via telephone and in person; answering questions pertaining to hotel services, registration of guests, shopping, dining, and activities; arranging transportation, collect and distribute messages for guests; balance revenue at shift end; maintaining work area and other designated areas clean as assigned.

Stars Drive In May 2009 – February 2010

Car-hop/Fountain Mission, TX

Worked in a fast paced fast food environment. Duties included food handling, preparation and serving, taking orders via intercom system and handling all customer needs and solving customer complaints.

JC Penney Custom Decorating July 2008 – February 2009

Studio Coordinator Edinburg, TX

Worked as a studio coordinator-managing Custom Decorating Department keying in orders for multiple clients generated through decorator and in store prospecting; assisted decorator with scheduling appointments that included sales and marketing for different clients, and general clerical work. Office duties included use of computer skills (Microsoft Word/Excel/ Dali Dos System/ Outlook Express/ Associate Kiosk); payroll; bilingual multi-phone line/ customer service; faxing; filing; public relations, sample maintenance; assisted decorator with scheduling appointments that included sales and marketing for different clients, and general clerical work.

Kelly Services January 2007 – September 2007

Administrative Assistant McAllen, TX

Worked as an “in-house” temp and on varied assignments for multiple clients through staffing services offered via employer. Office duties included utilization of computer skills (Microsoft Word/Excel/ Lotus Notes); payroll; bilingual multi-phone line/ customer service; faxing; filing; public relations. Assisted with special assignments that included sales and marketing for different clients, and general clerical work.

Molly’s Angel Ballroom January 1996 – March 2006

Assistant Manager/Head Cashier Mission, TX

Worked directly with clients to facilitate and plan special events in a managerial business position. Provided general cash register operation and money handling, bookkeeping and inventory. Worked with third-party businesses to meet client demands while utilizing customer service skills for clients.

West Teleservices February 2000 – March 2001

Sales Representative McAllen, TX

Utilized communication and sales skills for outbound telemarketing company. Designated as telecommunication sales lead, helping trainees with client development.

Summary of Skills

Good communication skills: oral, written and presentational.

Skilled at learning new concepts quickly, works well under pressure, and communicates ideas clearly and effectively.

Extensive knowledge of computers, including basic and advanced computer software such as: Microsoft Office, Lotus Notes, Word Pro and QuickBooks with a typing speed of 70+ wpm.

Experienced in customer service, technical support, food service, sales and business/office-related fields.