Manager Customer Service

Tomoko Finley

**** ******** **** **.

Charlotte, NC 28269

Phone :704-***-****

E-mail: nipaeh@r.postjobfree.com

OBJECTIVE

Seeking a Bilingual position (Japanese/English) at a growth-oriented firm, which will allow me to both further utilize my skills and acquire new abilities.

PROFESSIONAL EXPERIENCE

( Temporary positions)

• Toyota Motors Manufacturing Alabama (TMMAL) Huntsville, Alabama 03/08/2010 ~ 07/02/2010

Interpreter/Translator

-Interpreting and translating for Japanese & American staff regarding engineering, maintenance, machining, and

quality issues.

• ACN Inc. Concord, NC ( Telecommunication) 07/27/ 2009 ~ 02/05/2010

Jr.Oracle DBA ( Intern ) & QA Tester:

- Database administration in the Oracle platform and use SQL to retrieve, manipulate and create data.

- Create & implement test cases and scenarios.

- Work with multiple database interfaces and company web architectures.

- Create and execute test scripts (SQL) for an application under test resulting in pass or fail outcome.

• TransPerfect Translation Inc. 3 Park Ave.,39th Floor New York, NY 10016 05/15/2009 ~ 7/2/2009

Freelance Translator:

- Translate business, technical documents from Japanese into English Language.

• Honda R&D Corporation Raymond, OH 03/31/2009 ~ 4/24/2009

Translator:

- Translate engineering documents from Japanese into English language.

• Compleat Rehab & Sport Therapy Center Gastonia, NC 01/19/20009 ~ 2/7/2009

Visa processing assistant:

- Assist in Visa related issues of Physical Therapists who are from abroad.

• Komatsu Forklift Inc. Polkton, NC (One of Komatsu’s suppliers) 09/29/2008 ~ 11/9/2008

Interpreter:

- Onsite language interpretation for Japanese Engineers and American welders.

(Permanent Positions)

• Toyota Boshoku America Inc. R&D, (Automotive Supplier) Novi, Michigan 01/16/2003 ~ 6/13/2008

Bilingual Executive/HR Administrative Assistant

- Performed Executive/HR Assistant role in diverse global company coordinating, planning, and supporting daily operational, administrative functions and language translations.

-　Translating & interpreting of engineering documents, President’s business letters & documents, company policies into English/ Japanese.

- Translated the company policies. ( English to Japanese ).

- Schedule appointments, coordinate meetings and make travel arrangements for the President and HR manager.

- Prepare and process President’s expense reports.

- Prepare and translate presentations, special reports, and memoranda’s.

- Assist in the Visa & Immigration Process for expatriates and local staff through legal counsel.

- Assist in U.S. Income Tax return process for expatriates facilitating the process between the expatriates and the accounting firm.

- Utilization of MS Office products to create spread sheets, charts, database programs, power point presentations for the President. HR, Sales, Engineering and Purchasing Departments.

- Work with employment agencies for position that requires special skills.

- Work with online applicant tracking systems (Career builder, Monster etc...).

- Work with HR manager for recruiting and interviewing process.

- Work with employees who need relocation.

- Schedule candidate interviews, arrange drug testing for candidates.

- Prepare offer and decline letters.

• Spartan- Food Town Inc., Monroe, Michigan 04/1985 ~ 09/2002

Head Cashier

- Provide customer service in a friendly manner in a fast-pace environment while supervising daily activities of employees.

- Perform duties included bookkeeping, coordinating and scheduling cashiers and courtesy clerks.

- Resolve customer complaints and take appropriate action to address the complaint to the store manager.

EDUCATION

Eastern Michigan University Ypsilanti, Michigan Graduated in 2002

BBA Degree (Bachelor of Business Administration)

Majored in Computer Information Systems

Monroe County Community College Monroe, MI 1990~1992 & 1998~1999

Majored in Accounting

CERTIFICATION

GLOBAL HR CERTIFICATION

From American Society of Employers (ASE) 11/ 2006

TECHNICAL SKILLS

Software

Microsoft Office-Word, Excel, Access, Outlook, Visio, PowerPoint, Publisher

Microsoft Office- Visual C ++, Oracle 10g, SQL

Languages

Oracle-SQL,

C + + (Data structures, MFC)

References available upon request

Contact this candidate