Customer Service Sales

Jimmy L. Williams, Jr.

***** ****** *** • Sherwood, AR 72120 • (501) 412- 2919 • ***************@*****.***

PROFILE:

Solid background in customer service, sales, fraud, and marketing with strong emphasis in telecommunications account management, fraud analysis, and management trainee experience. Consistently exceed sales goals and customer service expectations. Experienced in handling customer accounts and presenting results of exceptional customer service. Skilled in developing and implementing standardized policies and procedures.

EDUCATION:

UNIVERSITY OF ARKANSAS AT PINE BLUFF

B.S. Business Administration/Marketing, May 2003

SKILLS:

MS Office: Excel, Outlook, Word, and PowerPoint

WORK HISTORY:

Enterprise Rent-A-Car, Little Rock, AR Mar 2010 - Present

Management Trainee

• Responsible for developing new business and maintaining current relationships

• Responsible for understanding cost control, reading my branch’s P&L Statement and understanding what it takes to run a profitable business.

• Delivers superior customer service implementing effective communication

• Influence and interact with all types of customers, vendors, and co-workers

• Market to local business partners and build solid, long-lasting relationships with key business decision makers.

• Implement proper sales techniques for problem solving and conflict management.

• Responsible for special projects assigned by branch manager.

Fidelity National Information Services, Little Rock, AR May 2008 – Feb 2010

Fraud Analyst

• Adheres to the rules and regulations of VISA and MasterCard cardholders.

• Extensively analyze multiple cases to determine the necessary information for adjustments or chargebacks.

• Ensures productivity and quality is met according to the company’s standards.

• Efficiently uses a variety of systems and software to research the necessary information for processing multiple cases.

AT&T Wireless, Little Rock, AR Sept 2003-Apr 2008

Customer Service Representative

• Responsible for all inbound calls from customers with any problems and concerns related to billing, technical, features, or price plans.

• Generate overall profit through selling features and promotions.

• Consistently earn highest rating in customer service quality surveys

• Coordinated and responded to complex customer telecommunications requests, resulting in increased sales and customer satisfaction.

• Promote a high level of professionalism and assurance toward customers at the point of a sale.

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