Customer Service Project Manager
Resume:
Courtney A. Bratton
Scottsdale, Arizona 85262
nip1nb@r.postjobfree.com
Dear Sir or Madam:
Enclosed please find my resume which is submitted in consideration for the Claims opening with your company.
I am most interested in employment, as I seek the ability to use my communication, interpersonal and management skills I have obtained over my years in Insurance such as:
*Contract Negotiation
* Liability, Commercial and Umbrella
*8 years Claims Handling
*Customer Service
*ALE, Independent Adjusters, Public Adjusters, SIU
*Site and Phone Scope of Loss
*Interpretation and negotiation of coverage
*Excellent Customer Service
*Call Structure Presenter
*Customer Service Award
I can be reached at the above phone number or email. I look forward to hearing from you.
Sincerely,
Courtney Bratton
COURTNEY BRATTON
28150 N. Alma School #103-168
Scottsdale, Arizona 85262
nip1nb@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
Over eight years of professional Property Adjusting Experience
Background in Field and In house Insurance Adjusting
Strong communication and presentation skills, self motivated, dependable and people oriented
Responsible for own case load management, see file’s from start to finish
PROFESSIONAL EXPERIENCE
Adjuster Experience
• 2 years Field Adjusting
• 6 Months Field CAT Duty Florida 2004
• 2 Months Field CAT Duty Arizona 2010
• 7 years in house Adjusting
• Scope losses on site
• Work with Contractors, Vendors, Public Adjusters and Water Mitigation getting agreed upon scope of work
• Photograph and Measuring for accuracy
• Property and Liability
• Company vehicle holding and use
• Securing subrogation products as needed
• Attorney involvement and referrals
• SIU investigation working with outside investigators
• Building Plans, Permits, and Lien Knowledgable
• Denial Letter Preparation
• Xactimate 25 and Xactcontents
• ALE coordination
• Water Mitigation Coordination
• PILR/Choicepoint review and ordering
• Securing Property for Subrogation
• Sending State Mandated Letters timely
• Liability claim handling and working with third party
• Customer Satisfaction goal orientated
Policies – Multistate
• Homeowners
• Renters
• Condo
• Business
• Boat
• Fire
• Commercial
• Texas, Florida, Washington, New Hampshire, New Jersey, New York, Massachusetts, California, Hawaii, Illnois, Idaho, Arizona, Oregon, Oklahoma, Colorado, Ohio, Nevada, Tennessesse
• Negoiate and interpretation of policy coverage’s and explanation to insured
Training
• Xactimate
• State Farm 2 week Homeowners Certified – Policy and Scoping
• Mold and Earthquake
• CRDN – Phoenix
• Water Mitigation Service Master Adjuster Training
• Certified In Management
• Contract Writing Certified
• Wizard
EMPLOYMENT HISTORY
July 2010 to Present - Senior Property Claims Adjuster – MAPFE, Gilbert, Arizona
August 2006 to 2009 - Property Claims Adjuster, USAA Insurance, Phoenix, Arizona
November 2002 to 2005 - Property Claims Adjuster, State Farm, Vallejo, California
April 1997 to September 2003 - Project Manager, All-Phaze Construction, California
EDUCATION
Masters of Business Administration
Western International University (in progress)
Bachelor of Arts, Mass Communication - 2001
Sonoma State University, Cotati, California
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