Mangement and Customer Service
Resume:
EXPERIENCE:
Nov ****- June **** Locate Plus Beverly
Customer Service Representative
* Answer phones
* Troubleshoot products and service to best fit their needs and expectations
* Data Entry
* Transfer calls to the appropriate staff
* Identify, research, and resolve customer issues
* Recognize document and alert the supervisor of trends in Customer Service
Dec 2002 to July 2006 Thee Wenham Barber Shop Wenham Licensed Cosmetologist/Hair Stylist-Computer Operator
* Performed all aspects of hair styling/hair coloring, manicuring and waxing.
* Generation of payroll and daily record keeping
Feb 2005 to Aug 2005 Westover Job Corps Center Chicopee
Computer Repair Technician
* Responsible for troubleshooting, repairing and set up of computers in Business Department
Mar. 2004 to Sep. 2004 Boston Sports Club Danvers
Front Desk Associate/Day Care Attendant
* Multi-line switchboard, processing membership accounts and payment histories.
* Organization and maintenance of inventory supplies
* Provided education and supervision of children ages 6 months to 13 years old
* Perform environmental custodial duties
Sept. 2001 to Mar. 2002 Catherine’s Plus Sizes Danvers
Assistant Manager/Key Carrier
* Duties: Inventory of merchandise, pricing, marketing and advertising of women’s apparel.
* Handled transactions including cash, credit cards, and checks
Aug.1999 to Dec.2002 Market Basket Danvers
Assistant Manager/Customer Service
* Supervised all cashiers and responsible for employee scheduling.
* Duties include overseeing the inventory of merchandise, pricing and customer concerns.
EDUCATION:
2002. Peabody Veterans Memorial High school
Diploma in Academics & Cosmetology
Feb. 2005 – Aug. 2005 Westover Job Corps
A+ Computer Repair vocation
* Ability to troubleshoot and solve technical problems
* Assembling & Reassembling PCs
* Ability to understand and correct common software problems
2002-2003 Marian Court College
Business Management Associates Degree
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