Courtney Blaire Clingman

***** ****** **** ***▪ Hagerstown, MD 21740 ▪ (cell) 240-***-****

Email address: nilpfe@r.postjobfree.com

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Education and Certifications

Von Lee International School of Aesthetics- September 2006- January 2007- Completed 600 hours of both coursework and clinical education

International Dermal Institute, Tyson’s Corner, VA and Philadelphia, PA- January 2007- current--- Post-Graduate Training and coursework

Frederick Community College- September 2004- May 2006- General Studies

Walkersville High School, Walkersville, MD- 2000-2004

Professional Accomplishments

Achievements as an Administrative Assistant in a Medical Practice- Proficient in WORD, MICROSOFT,EXCEL AND OFFICE ~ Relationship Sales ~ Solid Oral and Written Communication Skills

CAREER HISTORY & PERFORMANCE

CUSTOMER SERVICE REPRESENTATIVE

August 2009-February 2010

_____________ Citi Corp Hagerstown, MD

Responsible for receiving phone calls from Customers/Cardholders and resolving their problems. Responsible for making outgoing phone calls to cardholders to confirm account activity to ensure account safety. Spoke with clients about their accounts to set up passwords for online accounts. Put on/took off account holds. Followed Citi Customer Service Guidelines to keep phone calls within the allotted time and ensure customer satisfaction. Handled personal financial and credit history issues, concerns, and emergencies both on the phone and on specialized computer software. Extremely efficient and organized with clients’ files, financial records and updates, and follow up.

ADMINISTRATIVE ASSISTANT/AESETHETICIAN IN MEDICAL OFFICE

______________ Gentle Laser Skincare Center, Waynesboro, PA January 2008-April 2009

Responsible for establishing new clientele, assisted in training new Estheticians. Checked in new clients, processed patient information, reviewed patient information and procedures, worked with patients regarding insurance, copays, and cash payments. Answered multiple phone lines, as well as entered classified client information into computer daily . Proficient in WORD, EXCEL,MICROSOFT OFFICE. Followed professional protocal regarding sensitive financial and medical information . Excellent follow up to detail. Assisted Doctor/Nurses during Medical procedures, as well as received education in Lasers, Peels, and Injectables by the Doctor. Exceeded daily and monthly goals with retail. Educated clients on makeup application and skin care routines by offering free classes. Introduced body treatments onto the menu of the facility, therefore given responsibility of coming up with new ideas for upcoming specials to add to the Center’s menu. Responsible for Internal Marketing and promotional specials.

ADMINISTRATIVE ASSISTANT/ AESTHETICIAN / DERMALOGICA SKINCARE PRODUCT SALES

________________ CHAMBERSBURG MASSAGE THERAPY CLINIC, CHAMBERSBURG, PA DECEMBER 2006. —DECEMBER 2007

SENIOR AESTHETICIAN IN BUSY, WELL-ESTABLISHED SPA. PERFORMED MULTIPLE FACIAL, BODY, AND MASSAGE TREATMENTS. UTILZED POST-GRADUATE TRAINING TO PERFORM ADVANCED SKIN TREATMENTS, AS WELL AS TO EDUCATE CLIENTS. EXCEEDED DAILY AND MONTHLY PRODUCT RETAIL SALES GOALS SET BY SPA OWNER, ALLOWING SPA TO BE SECOND LARGEST RETAILER OF DERMALOGICA PRODUCTS IN PENNSYLVANIA. OFFICE/ FRONT DESK ASSISTANT: CHECKED IN CLIENTS; HANDLED FINANCIAL TRANSACTIONS AND ENTERED INTO COMPUTER SPREADSHEET; BOOKED CLIENTS INTO APPROPRIATE TIME SLOT. WORKED 6-DAY A WEEK SCHEDULE, FOCUSING ON CURRENT CLIENTS, AS WELL AS, NETWORKING TO ACHIEVE NEW CLIENT BASE. CO-PROMOTED WITH MASSAGE THERAPISTS TO GAIN NEW CLIENTS, AND TO PROMOTE DERMALOGICA BODY AND SKIN PRODUCT SALES. SKINCARE PRODUCT TRAINER

SALES

_____________ BOB EVANS FREDERICK , MD

AUGUST 2004 , MAY 2005

Maintainted full-time schedule as waitstaff,for daytime and evening shifts. Completed corporate training. Superior customer service, time management skills,and management of monetary funds required.

RETAIL SALES

____________ BON TON DEPARTMENT STORE, FREDERICK, MD DEC 2003-AUGUST, 2004

Customer Service, merchandising, markdowns,register use for sales and returns in the Junior Department at Bon Ton Department Store for Work Study Program for Wlakersville High School

REFERENCES AVAILABLE UPON REQUEST

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