Customer Service Manager

Tanekia Robertson

**** ***** ****, **** ******, TN 37020

615-***-****. Cell ********@*****.***

PROFILE

Driven, senior level HR professional eager to apply 10+ years in setting the backbone and direction for HR in retail environments as well as compensation, workforce and business direction toward a position with a progressive company interested in maximizing business objectives:

• Excel at developing recruitment, development and compensation strategies that draw and retain management and technical talent as well as ensure appropriate staffing levels for daily operations and rapid growth initiatives.

• Expert in training management teams and interdepartmental positions to maximize departmental knowledge and skill.

• Adept at Benefits, Compensation, Labor Relations, EEOC, FMLA, HRIS, diversity and U.S. multi-state and international laws governing employment practices.

PROFESSIONAL EXPERIENCE

Wal-Mart, Incorporated – Murfreesboro, TN –Human Resources Manager 2004-2011

• Recruited employees for current and future staffing requirements via local job fairs, etc.

• Promoted safety awareness; investigated and administered worker’s compensation claims; maintained in compliance with OSHA guidelines.

• Maintained comprehensive knowledge of Fair Labor Standards Act and abided by state and federal posting requirements.

• Counseled and provided business direction to stakeholders at all levels on a variety of employee relations issues.

• Analyzed and presented statistical data via computer generated spreadsheets and charts.

• Interviewed and evaluated qualified applicants; making hiring recommendations to supervisors.

Wal-Mart, Incorporated – Dunwoody, GA –Training Coordinator 2003-2004

• Facilitated new-hire orientations and benefit classes.

• Compiled annual wage surveys and tracked turnover using HRIS technology and processed applicant information.

• Implemented programs, standards, policies and processes for regulatory compliance (EEO, federal and multi-state) and enhancement of employee growth and productivity to create a company that remains an “Employer of Choice."

• Guided supervisors in disciplinary action procedures and review employee corrective action forms for compliance with company policy.

• Established business relationships with benefit companies and organized community service sponsorship programs.

• Educated supervisors and employees on company benefits, policies and procedures.

Wal-Mart, Incorporated – Roswell, GA –Assistant Manager 2001-2003

• Mentored numerous employees and evaluated employer performance; regularly provided merit recognition or coached for improvement.

• Worked with hourly supervisors to execute tasks and promoted a harmonious working environment to exceed customer expectations

• Managed scheduling and staffing all departments; hired new employees when necessary.

• Opened and closed retail store; managed inventory and shrinkage and approved or denied scheduled reports.

• Delegated daily operational duties, facilitated conflict resolutions incidents, and executed loss prevention controls.

• Reviewed and analyzed financial and business reports, including sales, inventory, payroll and customer service reports.

EDUCATION

Middle Tennessee State University / Bachelor of Science in Business Management

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