Customer Service Manager

ROSEMARY A. SUMADI

________________________________________________________________________

* ***** ***** **********@*****.***

Canton, MA 781-***-****

CAREER PROFILE

Over 10 years of experience in convention and meeting management. Planned and managed company meetings, fundraisers, special events, and training programs. Supervised company conference center and directed all office management functions. Managed, recruited and trained volunteers. Strong organizational and communication skills with the ability to work independently and as a team leader.

PROFESSIONAL EXPERIENCE

Steward Health Care, Westwood, MA

Clinical Scheduler 2012 - Present

Scheduler of the clinical staff to provide consistent, timely care to patients.

• Provide customer service to customers and patients

• Ensure patient visits are scheduled as ordered/needed

• Schedule patients to provide continuity of care and productivity of staff

• Resolve scheduling conflicts/issues to reach a positive outcome

Blue Hills Custom Homes, Canton, MA 2010 - 2011

Office Manager

Managed human resources department and office support operations.

• Processed new hire paperwork and conducted orientations

• Performed background check and employment verifications

• Established sales contacts and provided customer service

• Created financial analysis and budget control for project

VistaCare, Canton, MA 2008 - 2010

Manager of Volunteer Services/Team Leader

Managed all volunteer program activities and recruitment of volunteers.

• Recruited, trained and managed volunteers on an ongoing basis

• Processed new hire paperwork and conducted volunteer orientation

• Evaluated and supervised the activities of the volunteers on a daily basis

• Managed budget preparation for the Volunteer Program development

Page 2 ROSEMARY SUMADI

VistaCare, Canton, MA

Medical Coordinator 2007 - 2008

Patient account information management.

• Verified accuracy of data entry from completed patient admission

• Maintained contracts of insurance benefits

• Updated medical records and maintained patients' files

• Assisted Patient Care Manager with Quality Improvement Program

Heidelberg, Canton, MA 2001 - 2006

Executive Administrative Assistant

Executive administrative position for the regional manager and sales staff.

• Handled confidential financial information and invoice tracking

• Coordinated company meetings and handled all contract negotiation

• Maintained/updated files for regulatory review and approval

• Managed executive calendar schedules and travel arrangements

Liberty Mutual, Boston, MA 1990 - 1997

Event Planner/Team Leader

Corporate event planner in charge of coordinating all executive meetings.

• Provided financial analysis and budget control for meetings

• Established negotiation objectives for off-site meetings

• Performed off-site inspections of hotels and conference centers

• Supervised United Way Campaign fundraiser event

EDUCATION

Associate Degree, Arts & Science

Northeastern University, Boston, MA

Certificate in Meeting Management

Bentley College, Waltham, MA

Contact this candidate