Engineer Training
Resume:
JOCELYN FARIS
Glen Ellyn, IL 60137
Home: 317-***-****
ni81t7@r.postjobfree.com
QUALIFICATION SUMMARY
Writer of senior leadership speeches, broadband business unit communications, video scripts, press releases, executive correspondence, and executive biographies. Experienced technical writer and editor of telecommunications, computer systems, digital systems, quality, sales and marketing documents, and business system documents and procedures. FDA computer validation writer (21 CFR Part 11 specialist), editor, and validation analyst of GMP documents for the pharmaceutical and medical test industries. Training Officer. Author. Quality Engineer. Telecommunications Engineer. Military Officer. Accountant. Webmaster.
SPECIALTIES
Corporate Customers: Abbott Labs, Eli Lilly, Siemens Medical Solutions, Quest Diagnostics, Amgen, Veteran’s Administration, AT&T, Motorola, Raytheon, Honeywell Analytics, State of Iowa.
Major Areas of Expertise: SDLC Validation Documentation, 21 CFR Part 11 (21CFR11), Software Validation Analyst, Telephone Switches, Telecommunications Infrastructure, Software Validation, 21 CFR Part 820 (21CFR820), Good Manufacturing Practices (GMP), CAPA, Medical Devices, Pharmaceuticals.
WORK EXPERIENCE
TECHNICAL WRITER and VALIDATION ANALYST
Siemens Medical Solutions (Contractor)
Nov 14, 2011 – Oct 19, 2012
Hoffman Estates, IL
WRITING and EDITING RESPONSIBILITIES
-- Automating the requirement management process for molecular imaging equipment by setting up CaliberRm, a requirements management tool, with past requirements, tracing, etc.
-- Wiki master.
SOFTWARE
-- Primary Computers Software Skills Used: CaliberRM, Word 2007, Windows 7, Excel, SnagIT, SharePoint, Visio, PowerPoint, ClearCase
TECHNICAL WRITER and VALIDATION ANALYST
Wal-mart (Contractor)
Jul 25, 2011 – Nov 7, 2011
Bentonville, AR
WRITING, VALIDATION, and EDITING RESPONSIBILITIES
-- Writing System Design Documents (SSD) for virtualization infrastructure technologies and dynamic client computing strategies. Subjects include dynamic operating system virtualization including presentation virtualization, application virtualization, OS (operating system) virtualization, disk virtualization, storage virtualization, Diskless PC Disk virtualization (Diskless PC), Cloud computing, as well as machine virtualization management tools.
-- Writing a complete set of documentation for a new Enterprise Vault System including quick reference cards, Sharepoint site of procedural information for users, FAQ for users, FAQ for HelpDesk, Knowledgebase, wikis, and training documents including presentation, classes, etc.
SOFTWARE SKILLS
- Primary Computers Software Skills Used: Citrix, Symantec Enterprise Vault, Word 2007, Windows 7, Excel, SnagIT (screen capture tool), Acrobat, Visio, PowerPoint, Live Messaging.
TECHNICAL WRITER and VALIDATION ANALYST
Abbott Labs (Contractor)
Mar 23, 2010 – Jul 18, 2011
Waukegan, IL
WRITING, VALIDATION, and EDITING RESPONSIBILITIES
- Wrote Software Design Documents, User Requirement Specifications, Functional Requirement Specifications, Test Scripts, Use Cases, Trace Matrices and other 21 CFR Part 11 documents for the software document life cycle (SDLC).
- Tested documents to determine their accuracy and completeness by performing user acceptance tests (UAT).
- Performed software validation tests.
- Develop information management training.
SOFTWARE SKILLLS
- Controlled completed documents in SharePoint.
- Primary Computers Software Skills Used: Word, Excel, SnagIT (screen capture tool), Acrobat, Visio, PowerPoint, SameTime, Access, SQL, TeamTrack, Serena Mashups.
TECHNICAL WRITER, WEBMASTER, TRAINING OFFICER, and VALIDATION ANALYST
Quest Diagnostics (Contractor)
Oct 12, 2009 – Jan 24, 2010
San Clemente, CA
WRITING, VALIDATION, WEBMASTER, and EDITING RESPONSIBILITIES
- Wrote Software Design Documents, User Requirement Specifications, Functional Requirement Specifications, Test Scripts, Use Cases, Trace Matrices and other 21 CFR Part 11 documents for the software document life cycle (SDLC).
- Tested documents to determine their accuracy and completeness by performing user acceptance tests (UAT).
- Performed software validation tests.
- Served as Webmaster of the group using Dreamweaver and HTML.
- Develop and deliver information management training.
TRAINING OFFICER RESPONSIBILITIES
- Designed and developed training and development programs based on both the organization's and the individual's needs.
- Instructed the training courses.
SOFTWARE SKILLLS
- Controlled completed documents in StarTeam.
- Primary Computers Software Skills Used: Word, Excel, SnagIT (screen capture tool), Acrobat, Visio, PowerPoint, HTML, Dreamweaver.
TECHNICAL WRITER, WEBMASTER, BUSINESS ANALYST, and VALIDATION ANALYST
Amgen (Contractor)
Jan 30, 2009 -- Apr 21, 2009
Thousand Oaks, California
WRITING, VALIDATION, WEBMASTER, and EDITING RESPONSIBILITIES
- Wrote Installation Qualification (IQ) documents, Operational Qualification (OQ) documents, Design Specifications, Test Plans, Requirement Specifications, Standard Operating Procedures (SOPs), and Requirements Traceability Matrices for new computer software to be used under 21 CFR Part 11 (electronic records, electronic signatures).
- Used the Rational Unified Process (RUP) system in computer software development.
- Served as Webmaster of the group using Dreamweaver and HTML.
- Develop and deliver information management training.
BUSINESS ANALYST RESPONSIBILITIES
- Determine and implement business requirements.
SOFTWARE SKILLLS
- Primary Computers Software Skills Used: Word, Excel, SnagIT, Acrobat, Visio, PowerPoint, Sharepoint, Dreamweaver, HTML.
TECHNICAL WRITER
Column Technologies (Contractor)
May 3, 2008 – August 31, 2008
Downers Grove, Illinois
WRITING AND EDITING RESPONSIBILITIES
- Reviewed engineering documents and notes previously collected to write technical information entries about Remedy and then entered these writings in a new knowledgebase management system for HelpDesk engineers to reference in their work.
SOFTWARE SKILLLS
- Primary Computers Software Skills Used: Word, Remedy.
TECHNICAL WRITER, WEBMASTER, TRAINING OFFICER, and QUALITY ENGINEER
Veteran’s Administration (Contractor)
October 12, 2007 – February 27, 2008
Hines, Illinois
WRITING and EDITING RESPONSIBILITIES
- Wrote documents for a 21 CFR Part 11 (electronic records, electronic signatures) blood bank.
- Edited the documents for a 21 CFR Part 11 (electronic records, electronic signatures) blood bank.
- Documented a quality audit trail showing that documents are under version control and any changes to those documents follow the documented procedure.
- Develop and deliver information management training.
- Served as Webmaster of the group using Dreamweaver and HTML.
TRAINING OFFICER RESPONSIBILITIES
- Identified training and development needs within the organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.
- Designed and developed training and development programs based on both the organization's and the individual's needs.
- Instructed courses.
QUALITY ENGINEER
- Maintained a change management system.
SOFTWARE SKILLLS
- Primary Computers Software Skills Used: Word, Excel, Acrobat, Visio, PowerPoint, Primavera, ClearQuest, Remedy, HTML.
TECHNICAL WRITER
Honeywell Analytics (Contractor)
Jul 12, 2007 – Oct 10, 2007
Lincolnshire, Illinois
WRITING and EDITING RESPONSIBILITIES
- Gathered software requirements from customers in order to complete design requirement documents.
- Wrote procedures.
- Wrote technical specifications for gas detection sensor computers.
SOFTWARE SKILLLS
- Prepared software state diagrams in VISIO.
- Primary Computers Software Skills Used: Word, Excel, Acrobat, Visio, PowerPoint, Primavera.
TECHNICAL WRITER, WEBMASTER, TRAINING OFFICER
Raytheon
Jan 3, 2005 – Feb 15, 2007
Indianapolis, Indiana
WRITING, WEBMASTER, and EDITING RESPONSIBILITIES
- Wrote and edited responses to Requests for Proposals (RFP) and Requests for Information (RFI) from customers.
- Wrote product specification sheets and/or brochures describing products or services that Raytheon can perform for customers. These marketing tools are distributed at various military conventions or sent with the Statement of Capability responses to the Requests for Proposals (RFP), Requests for Sources Sought (RFSS), and Requests for Information (RFI).
- Wrote video scripts to show/demonstrate our products, services and facilities. These are often sent with the responses to the Requests for Proposals (RFP), Requests for Sources Sought (RFSS), and Requests for Information (RFI).
- Edited “VMPS User’s Handbook”.
- Edited “Intermediate and Depot Level Maintenance with Illustrated Parts Breakdown” manual. Write technical manuals based on schematic diagrams.
- Wrote quality process documents.
- Wrote training manuals for new hires to the department.
- Wrote software user manuals.
- Served as Webmaster of the group using Dreamweaver and HTML.
- Develop and deliver information management training.
SOFTWARE SKILLLS
- Primary Computer Software Skills Used: Word, Excel, PowerPoint, Visio, Acrobat, Dreamweaver, HTML.
TRAINING OFFICER
- Identified training and development needs within the organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.
- Designed and developed training and development programs based on both the organization's and the individual's needs.
- Budgeted the costs of planned programs to keep within budgets (assessed the return on investment of any training or development program).
- Worked in a team to produce instruction that is satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level.
- Developed effective induction programs.
- Conducted appraisals.
- Devised individual learning plans.
- Produced training materials for in-house courses.
-- Managed the delivery of training and development programs.
- Devised a training strategy for the organization.
- Monitored and reviewed the progress of trainees through questionnaires and discussions with managers.
- Ensured that statutory training requirements were met.
- Evaluated training and development programs.
- Wrote e-learning training course.
CLEARANCE: Interim Secret
COMPUTER VALIDATION WRITER, WEBMASTER, and VALIDATION ANALYST
Abbott Labs (Contractor)
Feb 22, 2003 – Dec 15, 2004
Abbott Park, IL
Writing, Editing, Webmaster, and Testing Responsibilities
- Wrote User Requirement Specification Documents, System Specification Documents, System Design Documents, User Training Manuals, Test Procedures, Standard Operating Procedures (SOPs), Operation Qualification (OQ) and Performance Qualification (PQ) Protocol Documents for the MES Fast Track project (a high-tech computerized inventory system for pharmaceutical manufacturing).
- Provided professional expertise on the rough drafts of other employees for their computer design documents and training documents for content, writing, style, advice on the best way to present the material most effectively and professionally, and advice on additional information needed for the document to cover its topic completely.
- Performed grammatical and consistency edits on documents.
- Determined erroneous information during the editing process using extensive engineering knowledge. Provided clearer ways to state required technical information that met both internal and FDA requirements.
- Provided documentation that improved audit surveillance systems and audit results due to prior ISO9000, TL9000, and Malcolm Baldrige quality training and experience and also auditing training.
- While documents might be written by the software and hardware engineer designing a particular portion of the GMP project, all documents funnel through myself as the central writer and editor who 1) served as an initial check as to whether the content fulfills FDA requirements, 2) maintained consistency between document contents, 3) kept the various
documents from conflicting with each other, 4) edited the set of documents in one style to form a documentation set with a unified structure.
- Wrote test scripts.
- Tested documents to determine their accuracy and completeness by performing user acceptance tests (UAT).
- Performed software validation tests.
- Controlled completed documents in SourceSafe.
- Webmaster.
- Develop and deliver information management training.
SOFTWARE SKILLLS
- Primary Computer Software Skills Used: Word, Excel, PowerPoint, SourceSafe, Visio, HTML.
COMPUTER VALIDATION WRITER, VALIDATION ANALYST, BUSINESS ANLYST, and PROJECT MANAGER
Eli Lilly (Contractor)
Oct 10, 2002 – Dec 22, 2002
Indianapolis, IN
Writing, Editing, and Testing Responsibilities (100%)
- Served as a writer, editor, librarian, and validation analyst for a $1.5 million global FDA-validation (FDA 21 CFR Part 11 Regulated (Electronic Records and Electronic Signatures)) global project that included change, service, and assistance with the computerized submittal process. This included the design, development, and deployment of the documentation and records management system for more than 5000 associate users in 19 countries to ensure company-wide compliance with FDA regulations.
- Determined FDA validation documents required throughout the system development life cycle (SDLC) of the project. FDA-validated documents follow the software through its lifecycle requirements of analysis, design, development, testing, upgrades, and retirement.
- FDA-validated documents completed on this computer system project of GMP documentation included: Project Charter, Validation Plan, Documentum SOP, Library SOP, Record and Retention SOP, Change Control Plan, Requirements Definition, Systems and Software Design Document, Software Applications Coding Standards Documents, Code Review Documents, Migration Plan (Data Conversion) Document, Test Strategy Document, Test Plan Document, Test Case Documents, ClearQuest SOP, ClearCase SOP, Test Script Documents, Test Summary Reports, IQ and OQ Protocol SOPs, Security Plan, Security SOPs, Operational Support SOPs, Business Continuity Plan, Training Plans, Periodic Review Procedure, Validation Report, System Acceptance Document, and System Retirement Plan.
- Able to determine erroneous information during the editing process due to engineering background. Provided clearer ways to state required technical information that met both internal and FDA requirements.
- Able to provide documentation that improved audit surveillance systems and audit results due to prior ISO9000, TL9000, and Malcolm Baldrige quality training and experience and also auditing training.
- While some documents were written by the software and hardware engineer designing a particular portion of the GMP project, all documents funneled through myself as the central writer and editor who 1) served as an initial check as to whether the content fulfilled FDA
requirements, 2) maintained consistency between the document contents, 3) was able to keep
the various documents from conflicting with each other, and 4) edited the set of documents in one style to form a documentation set with a unified structure.
BUSINESS ANALYST RESPONSIBILITIES
- Determine and implement business requirements.
PROJECT MANAGEMENT RESPONSIBILITIES
- Lead the implementation of computer projects.
SOFTWARE SKILLLS
- Controlled completed documents in Documentum.
- Primary Computer Software Skills Used: Word, Excel, PowerPoint, Visio.
QUALITY ENGINEER, COMMUNICATIONS SPECIALIST, and WEBMASTER
Motorola
Oct 1, 1999 – Oct 21, 2001
Arlington Heights, Illinois
Quality Responsibilities (50%)
- Motorola GTSS (Global Telecomm Solutions Sector) TL 9000 Metrics Process Coordinator responsible for the submission of TL 9000 metrics to the QuEST Forum. Planned implemented, directed, and maintained the Motorola metrics collection and submission program – a critical requirement for compliance and continued certification required by customers and contract due diligence.
- Delivered speeches on Quality Initiatives.
Writing Responsibilities (50%)
- Authored sector quality manuals and process documents required for ISO 9000 and TL 9000 certification.
- Provided editorial and writing assistance for GTSS senior leadership (vice presidential-level) including speech writing, broadband business unit communications, video scripts, press releases, executive correspondence, and executive biographies.
- Researcher, writer, and editor for Motorola GTSS Sector’s application for the Malcolm Baldrige National Quality Award providing style, content, clarity, consistency, grammar, and punctuation. Application also used by GTSS executives to determine sector quality status and business maturity.
- Co-wrote and edited the “Teaming for Excellence” Handbook. This handbook provides instructions by which small Motorola work teams identify customer-related quality needs and bring Six Sigma improvement to that opportunity using Motorola’s 6 Steps to Six Sigma
methodology: Identify the product or service provided, identify the product or services customers, identify organizational requirements, define processes, mistake proof the process, and ensure continuous improvement. Program leverages on Motorola’s Six Sigma quality initiative for which it won the Malcolm Baldrige award.
- Served as Webmaster of the group using Dreamweaver and HTML.
TELECOMMUNICATIONS ENGINEER, TECHNICAL WRITER, and CONFIGURATION MANAGEMENT ANALYST
Motorola
May 5, 1998 – Oct 1, 1999
Arlington Heights, Illinois
Writing of Highly Technical Engineering Documents Responsibilities
- Totally researched and authored over a dozen EMX 2500 and 5000 System Configuration Documents for load releases. Reduced document inaccuracies by 99% by fully researching and documenting EMX load requirements using the engineering design documents;
engineering ability proved essential in interpreting design documents and providing accurate information. Received customer praise due to the improved document content. The resulting system configuration documents utilized by over 300 program managers, product managers, business managers, technical writers, lab support, planners, testers, and developers in their sales and customer support work. This document was also provided to all customers for their use in configuring their switch hardware for new releases.
EMX SYSTEMS ENGINEER, WEBMASTER, and TECHNICAL WRITER
Motorola
Feb 12, 1996 – May 5, 1998
Arlington Heights, Illinois
Engineering Responsibilities
- Installed EMX 2500 wireless switching equipment (large, mainframe UNIX computers dedicated to telephone call switching) and related computer control systems.
- Provided customer switch upgrade software load support (installations, optimizations, commissionings) for Motorola EMX 2500 and 5000 wireless switches either at the customer site or by working with the customer remotely loading and monitoring with a PC over a telephone line.
- Diagnosed EMX 2500 and 5000 switching problems and provided appropriate troubleshooting solutions.
Writing Responsibilities
- Wrote the EMX 2500 and 5000 load support operational manual for customer use in operating automated EMX software load scripts from CD-ROMs.
- Wrote customer instruction sheets identifying pre-load activities for timely and successful software release upgrade at customer sites.
- Webmaster
iDEN FIELD ENGINEER, TECHNICAL WRITER, and TRAINING OFFICER
Motorola
Jan 3, 1995 – Feb 12, 1996
Schaumburg, Illinois
Engineering Responsibilities
- Installed and debugged multiple software releases and upgrades on Tandem and Sun Systems (UNIX).
Writing Responsibilities
- Wrote business effectiveness reports on iDEN installations that included key load activities information, problems encountered, lessons learned, and recommendations for future iDEN installation projects.
- Wrote procedures for both internal and customer use for performing technical procedures at field sites.
- Implemented an “iDEN Contact List” document for field engineers identifying assistance contacts in the event of technical difficulties in the field. Included a list of information that the contacted person would need for debugging, troubleshooting, and correcting field problems.
Training Officer Responsibilities
- Designed and developed training and development programs based on both the organization's and the individual's needs
- Instructed the training courses.
QUALITY ENGINEER, 5ESS SWITCH HARDWARE ENGINEER, and TECHNICAL WRITER
AT&T Bell Labs
Jul 5, 1987 – Jan 3, 1995
Naperville, Illinois
Quality Engineering Responsibilities
- Developed strategies, goals, and plans to maintain ISO 9000 certification. Applied methodologies (i.e., statistics, root cause analysis) to improve products.
- Delivered speeches on Quality Initiatives.
Writing Responsibilities
- Wrote ISO 9000 documentation, process documents, procedure manuals, memos, and quality reports.
- Wrote administrative reports, equipment installation procedures, and test procedure documentation.
Engineering Responsibilities
- Installed, maintained, and repaired AT&T 5ESS wireline switching equipment (large, mainframe UNIX computers dedicated to telephone switching) and auxiliary laboratory test equipment such as LANs.
Software Tester
- Tested UNIX software releases for AT&T.
ACCOUNTANT
Iowa Department of Revenue
Apr 1, 1974 – Jun 30, 1984
Des Moines, Iowa
Accounting Responsibilities
- Audited Iowa State Income Tax returns.
- Audited Iowa State Inheritance and Fiduciary Tax returns.
Writing Responsibilities
- Wrote tax preparation booklets to be distributed with the Iowa tax forms.
MILITARY EXPERIENCE
FIRST and SECOND LIEUTENANT
Iowa Army National Guard
Jan 1981 – Apr 1984
Camp Dodge, Iowa
Quartermaster.
Graves Registration Officer.
Food Supply Distribution Officer.
Dining Facilities Officer.
Weight Control Officer.
Training Officer
- Provided staff the understanding, practical skills and motivation to carry out particular work-related tasks.
- Identified training and development needs within the organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.
- Designed and developed training and development programs based on both the organization's and the individual's needs.
- Provide Class Instruction.
- Provide Written Instruction Material.
-Hand Receipt Officer.
- Accountable for every piece of equipment supplied to the unit from jeeps in the motor pool down to the forks in the mess hall.
- Able to supply records tracking those assets from delivery to the unit down to their ultimate users.
- Secret Clearance.
SPECIALIST 4 and 5
Army Reserve
April 1976 - April 1979
Des Moines, Iowa
- Librarian.
- Personnel Specialist.
- Clerk-Typist.
COMPUTER SKILLS
COMPUTER HARDWARE EXPERIENCE
- AT&T UNIX 3B2 and 3B20 Computers; AT&T, Sun, and NCD Terminals; IBM Compatibles; PCs; Macintoshes; Scanners; Zip Drives; CD-ROM Writers.
COMPUTER SOFTWARE EXPERIENCE
- Unix
- Linux
- Documentum, SourceSafe, TeamPlay, Sharepoint, StarTeam
- MS-DOS, Sharepoint, Windows, & Macintosh - WordPerfect, Windows NT, Windows 95, Windows 97, Windows 98, Windows 2000, Windows 2002, Windows XP, Windows 2003, Vista, Outlook, MS Word, MS Excel, MS PowerPoint, Visio, Lotus 1-2-3, MS Office, Lotus Notes, Acrobat, Primavera, Corel Draw, SnagIT.
- Webmaster - HTML, Netscape, Internet Explorer, Frontpage, Dreamweaver.
- Validation, Test Tools, Databases – CaliberRM, HP QC (Quality Center)
PROFESSIONAL CERTIFICATION and ORGANIZATION MEMBERSHIPS
- Society of Women Engineers
- Society for Technical Communication
- The American Society for Training & Development (ASTD)
EDUCATION
- DeVry Institute of Technology (1984-1987)
Lombard, Illinois
GPA 3.74
Bachelor of Science degree in Electronics Engineering Technology.
- Drake University (1978-1981)
Des Moines, Iowa
GPA 3.2
Completed 90% of the requirements for a Masters of Business Administration.
- Morningside College
Sioux City, Iowa (1970-1973)
GPA 3.39
Bachelor of Arts degree with a double major in Business Administration and History and a minor in Music.
- Graduate of the two-year University of Chicago Publishing Program (Chicago, Illinois) where editing, indexing, and book and magazine production skills were acquired. (1993-1995)
OTHER -- AUTHOR and HISTORIAN
- Author of Jayne Mansfield: A Bio-Bibliography, Ginger Rogers: A Bio-Bibliography, Liberace: A Bio-Bibliography, Paul Creston: A Bio-Bibliography, and The Blonde Bombshell Dictionary: The Life of Jean Harlow Defined. Researched, wrote, edited, indexed, and provided camera-ready copy for all of these volumes.
- Magazine publishing credits include Classic Images, The Big Reel, Films of the Golden Age, and Movie Collector’s World.
- Appeared on History’s Lost and Found in March 2000 as a Jayne Mansfield subject expert. Served as a subject expert on two BBC documentaries on Jayne Mansfield and Liberace. Served as a Jayne Mansfield subject expert on the E! Entertainment Channel’s Scandals and Mysteries. Served as a Liberace subject expert for History’s Lost and Found.
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