Customer Service Administrative Assistant

Carrie Marina Grice

SKILLS SUMMARY

• Adaptable

• Customer Service

• Event Coordination

• Intercultural Competence

• Professional Presentations

• Proficiency in Portuguese

• Proficiency in Spanish

• Proficient in Microsoft Applications (Word, Excel, PowerPoint, Access & Outlook)

• Strong oral and written communication

AREAS OF EXPERTISE

Program Development/Management

- Coordinated the development and facilitation of extra-curricular and co-curricular activities that promoted personal growth and student success, and provided oversight to student clubs

- Planned and developed community service projects

- Recruited and managed student assistants in the Student Affairs office and during events

- Coordinated guest speaker series and secured speakers and facilities

- Assisted in the training and hiring of English language teachers

- Developed language development workshops for current teachers

- Prepared grant proposals and fundraising activities

Public Relations

- Event planning and coordinating

- Assisted in the development of advertisement campaigns

- Edited news reports

- Re-caped sales reports

- Drafted press releases

- Photographed celebrity guests

- Assisted schedule and coordinate meetings

International Services

- Assisted in the planning and coordination of new international student orientations and practical training immigration workshops

- Advised international students on course registration, intercultural adjustment, housing, employment and other issues affecting their daily academic and personal lives

- Assisted in the development and implementation of promotional and recruitment campaigns, international educational programs, and conducted weekly study abroad informational sessions

EDUCATION

Masters of Arts in International Development Administration 2012

California State University, Los Angeles, CA

Certificate of International Business Communication 2009

California State University, Los Angeles, CA

Bachelors of Arts in Communication – Public Relations & Spanish 2008

California State University, Los Angeles, CA

Associate of Arts in Merchandise Marketing 2003

Fashion Institute of Design & Merchandising

EMPLOYMENT HISTORY

English Teacher Supervisor/English Teacher 2011 – 2012

Instituto Empreender, Recife, Brazil

Student Development Coordinator/International Student Advisor 2009 – 2011

The Art Institute of California Hollywood, North Hollywood, CA

Immigration Assistant 2007 – 2009

California State University of Los Angeles, Los Angeles, CA

Public Relations Assistant 1/2008 – 6/2008

KTLA Channel 5, Hollywood CA

Administrative Assistant 2007– 2008

Office Team, Las Vegas, NV

Career Services Assistant 1/2006 – 5/2006

ITESM - Queretaro, Mexico

Information Technology Services Receptionist

California State University of Los Angeles, Los Angeles, CA 2004 – 2005

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