Project Manager Management

Rekha S Iyer

**********@*******.***

Cell: 848-***-****

Executive Summary:

High-energy result oriented professional with 15 years of progressive experience starting from developer to senior project manager with many full life-cycle projects that include custom development; as well as customization of packaged products for web applications, b2b, application integrations, and client server applications for Finance, Media, chemical, and IT companies. Detail Oriented, poised and confident, methodical and patient, self-starter with strong problem solving skills

Professional Summary:

• Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.

• Proficiency in managing projects, collaborating with project teams and working as a technical project manager by delivering on time and budget.

• Expertise in remote team (offshore) management, providing leadership through mentoring, training, and evaluation of team members. Managed Offshore-Onsite model and good expertise in project scheduling, planning, estimating and resource management for offshore teams

• Primary focus is to lead your projects and assist in technical due diligence including business process design, discovery, architecture implementation, programming, deployment, performance tuning/memory optimization and disaster recovery.

• In-depth knowledge and experience in cost management, time management, risk management, and integration management.

• Experienced in IT project budget analysis, outsourcing strategies, and contract management.

• Experience in project oversight and independent validation & verification.

• Strong technical background in systems architecture, database design, and network administration.

• Solid skills in writing proposals, bidding projects, and winning contracts.

• Very good interpersonal skills with ability to build relationship at different levels in the organization

• Experienced in collaborating and facilitating communication between end users, technology resources, and business users to ensure the delivery of required outcomes

Positions Held:

BOA/ML

Sr. Project Manager March 2011 – Sept 2011

Bristol-Myers Squibb Co.

Project Manager May 2010 – Feb 2011

State of NJ

Sr. Technology Project Manager July 2009- May 2010

Maternity Break Oct 2008- Jul 2009

Merrill Lynch

Program manager Jan 2008 – Oct 2008

McGraw-Hill Companies

Manager Projects/QA July2005 – Jan 2007

Elemica

Technical Project Manager Jan 2004 – Jul 2005

Compuware Corporation

Senior Software Engineer May 2000 - Dec2004

Eastern Michigan University

Web designer May 1999 –May 2000

Asterix-Informatix Ltd., Bombay, India

Senior Software Developer Feb 1993 – Mar 1999

Professional Experience:

Merrill Lynch / Bank of America

Service Delivery Manager March 2011 - Present

Responsible for managing the end-to-end implementation of large initiatives within the Global Wealth & Investment Management (GWIM) business. Accountable for all project deliverables across large cross-functional teams. Projects span data conversion events, gap closure initiatives and new business driven initiatives.

• Worked closely with senior management on process improvements and provided process improvement and guided with the creation of project templates, roles and responsibilities and ability to set the guidelines

• Management of key projects through its lifecycle including Requirements Gathering, Analysis, Design, Testing and Rollout

• Provide project management and support for multiple projects across numerous technical teams within GWIMT. Works closely with stakeholders, technical team leads, and management to coordinate project activities and provide support for core business application platforms.

• Facilitate and lead meetings for project updates and information exchange between technology groups.

• Manage approved projects through the lifecycle, including change requests, issues management, risk management and status reporting.

• Coordination with all stakeholders and dependent projects to develop detailed project plans.

• Create new processes and methodologies that will streamline current processes to facilitate better project management. Apply techniques and methodologies, or adapt existing techniques and methodologies to solve project-related issues.

• Responsible for establishing standard milestone, issue, risk tracking reporting process and templates

• Responsible for updating stakeholders with MS Project, SharePoint and other internal tools

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Bristol-Myers Squibb, Nassau Park, N. J.

Project Manager May 2010 – Feb 2011

Technologies: Microsoft SharePoint, Microsoft .net, MS Project, SQL Server

• Responsible for leading the Governance team meetings and approval meeting for all the projects

• Responsible for Offshore team and onsite development team.

• Lead by developing best practices, and setting guidelines utilizing a variety of PC and web-based tools to prepare reports, models, charts, analysis of data

• Utilized Access, RDB Procedures, SQL Query, Excel, SharePoint, MS Project Server (PWA, and PGPM’s customized Tool-Request Manager), extensively to deliver effective reports dashboard design and standards

• Led SharePoint search configuration, Forefront virus scanning, and VPN/external user design

• Led strategy, roadmap, and requirements workshops and coordinated knowledge management council roadmap with SharePoint features and Mysite rollout

• Led change control strategy, PMO integration and documentation for scope and issue management

• Reinstated missed clients revenue by thorough investigation of misaligned financial data

• Exhibited strong “partnering" skills by being creative, persuasive, and articulate in a quickly changing environment

• Implemented SharePoint website so that all the projects are maintained in one place.

• Maintained dashboard as a part of portfolio management.

State Of NJ,

Sr. Technology Project Manager July 2009- May 2010

Technologies: Microsoft SharePoint, Microsoft .net, MS Project, Microsoft Visio, Oracle

• Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all program stakeholders.

• Worked with program lead to manage the change management effort. Trained coordinated and lead the delivery of the application on time.

• Setup SharePoint site and dashboard so as to keep track of all projects and their statuses.

• Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and stakeholders.

• Established relationships with key stakeholders and customer representatives.

• Manage, and track the program progress against the program plan.

• Serve as the primary point of contact for all program-related issues and resolution of issues.

• Coordinated and presented proposals to agencies as necessary.

• Identify and managed program risk and developed risk mitigation strategies.

• Ensured team leads adjust and revise estimates when necessary.

• Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact.

• Coordinate the establishment of program standards and program specific procedures with team leads.

• Responsible for project compliance with standards and procedures.

• Responsible for the capture and reporting of required program management metrics.

• Develop and facilitate achievement of program service commitments and performance metrics.

• Direct the QA team on test plan, automation testing, and manual testing.

• Coordinated UAT for production deployment

Merrill Lynch,

Program manager Jan 2008 – Oct 2008

Technologies: Microsoft SharePoint, Microsoft .net, MS Project, Oracle

• Budgeting and forecasting for multiple projects. Estimating

• Interacted with team of BA’s and Business Users for analyzing requirements

• Liaison between business and technology to ensure smooth delivery of Projects

• Applied project management knowledge and expertise to gauge system performance and assess risk. Provided stakeholders with project status and outlook for success, and recommend project improvements

• Created quality management plan, risk management plan and communications plan

• Created dashboards (scorecards) for weekly reporting of project status

• Managed development of the IT Portfolio application to manage all assets of the department

• Developed project charter and budget for IT Portfolio application

• Established relationship with key stakeholders from various business units

• Developed and managed the off shore team. Managed their deliverables, timesheets and trained the new hires.

• Established QA team and hired testers onsite and offshore. Facilitated QA activities and implemented Quality centre.

• Understood the need for deployment plan as the deployment was very haphazard and made sure that it includes timelines and responsibilities

• Managed the full software development lifecycle (SDLC) and had full responsibility for defining and managing the project including budget and milestones adhering to the six sigma rules

• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent

McGraw Hill Companies,

Manager Projects/QA July 2005 - Dec 2007

Technologies: Microsoft SharePoint, Microsoft .net, Java, MS Project, SQL Server

• Managed activities in execute, monitor, and close phases of the project

• Setup Change Management and Risk Management processes

• Managed and coordinated the changes request for all the 3 sites which I was responsible of.

• Develop change management strategies, conduct stakeholder analysis, impact assessments and devised appropriate plans.

• Work alongside project design consultants to ensure change management implications are understood and planned for

• Implemented SharePoint for managing multiple projects at one place. Trained the business users by setting them up with access and training them on the usage.

• Was a key player in setting up the offshore team. Was involved in the process of hiring the offshore team and managed them.

• Setup and managed build and deployment processes

• Creation of work estimates and risk/benefit analysis for on-time, "minimal defect" solution development & delivery. Assist in resource planning and management

• Managed performance improvement initiative

• Facilitated technical and business meetings to resolve project issues

• Manage project team workload and monitor capacity to optimize resources across multiple projects

• Developed QA Strategy, Policies and Standards which are up to the CMM quality as our partners are CMM certified. I had to design a new model so that we could coordinate the efforts of on shore and off shore development and at the same time the quality is not affected.

• Ensure ongoing staff development to expand competence and skill set of team through in-house and external training activities

Elemica, Wayne

Technical Project Manager Jan 2004 – July 2005

Technologies: Web methods Integration Server, Microsoft .net, Oracle, EDI, Chemical XML, XML, XSL, Struts, UNIX, Shell Script, IDEA, CVS, SharePoint, Quality Center.

• Managed a projects for building a EDI Channel to existing B2B infrastructure for Fortune 100 client

• Responsible for project management such as schedule, budget and issues/risk management

• Responsible for defining technology architecture to support current and future requirements

• Independently working and involved with introduction of structured testing and tracking of development projects.

• Managed the Off-shore team for the development deliverables.

• Established test schedules and deliverables. Assigned tasks and coordinated all test activities with other Development Leads

• Identified project risks and developed contingency plans. Established QA test environments for install, functional, interface and final release testing

• Specialized in the combination of web services for service-oriented Architecture

• Played a key role in setting up offshore development center and training resources in India

Compuware Corporation, Detroit, MI May 2000- Dec 2003

Technologies: Microsoft .net, Java, MS Project, Oracle, DB2

• Developed large scale application using Java and .net technologies

• Moved on to be a team lead so had to managed all phases of the Project; Initiating, Planning, Executing, Monitoring and Controlling, Closing

• Created and managed several project deliverables; Project Charter, Request For Proposal, Statement Of Work, Software Requirements Specification, Work Breakdown Structure, Software Development Plan, Architecture Plan, Project Plans, Communication Plan, User Acceptance Test Plan, Use Cases, Test Cases, Issue Tracking Lists, Risk List, Service Level Agreements

• Coordinated data warehousing activities including Logical and Physical Data Model creation, Source to Stating, Staging to DWH ETL mappings, SQR to Informatica script conversions, Informatica work flow creation

• Coordinated performance and load testing with Mercury Performance Center-Load Runner

• Planned and coordinated building the infra-structure; Production, QA/Stg, and Development servers

• Managed User Acceptance Testing process. Managed defects with Mercury Test Director

Eastern Michigan University. Ypsilanti, MI May 1999- May 2000

Technologies: Mac (8.0), ASP (2.0), Java Script (1.2), Dreamweaver (2.0), Adobe Photoshop (5.0), Front Page (2000), Adobe Image Styler, and DHTML.

• Provided an e-commerce solution for their online room service

• Developed web site for Dining Service and was awarded for the same

Asterix-Informatix Ltd., Bombay, India, Feb 1996- Mar 1999

• Assisted in establishing center of excellence for Object Oriented software development

• Established a team of for off-shore development practice

• Established framework for improving quality of deliverables using standardized unit testing framework

• Enabled high degree of code reuse

• Participated in business and user training activities

EDUCATION:

Masters in Information Systems, Eastern Michigan University, MI Apr ‘01

References:

Available upon request

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