Customer Service Manager

Frank Keith Smith

**** ********** *****, **********, ** 28411

910-***-**** *********@*****.***

-Experience-

Route Sales Representative

Schwan's Home Service. Wilminton, NC

*/**** – 3/2012

Top performing sales representative, building new customer relationships, creating new sales routes, and managing existing ones. Effective broadening of the customer base through cold calling, merchandizing, and dependable quality customer service.

Warehouse Manager/ Delivery Driver/ Forklift Operator

Autostock. Everette, WA

4/2003 – 2/2004

Oversaw operations of warehouse and delivery system while maintaining quality customer service relations. Devised and implemented new organizational structure for efficient operation of business from warehouse structure and inventory to driver routes.

Delivery Driver

Mussetter Distribution. Auburn, CA

10/2000 – 2/2003

Deliver and maintain appropriate stock in rotation, displays, and assure quality of final product. Supervise promotional booths at festivals. Collaborate with sales team to maximize sales and marketing of products while promoting high quality customer relations.

Waiter, Shift Manager

Cattlebaron’s Café. Penryn, CA

4/1997 – 9/1999

Acting manager in the absence of the general manager. Oversaw operation of front of house, including customer service, event coordination and wait staff schedule maintenance. Performed all opening and closing duties for register reconciliation.

Store Manager

Blimpie’s. Rocklin, CA

01/1996 – 03/1997

General Manager of franchise. Oversaw operation of front and back of house, including customer service, inventory, and employee schedule maintenance. Performed all opening and closing duties for register reconciliation and end-of-day reporting.

Boatswains Mate, Third Class

U.S. Navy. Pearl Harbor, HI

12/1992 – 12/1995

Honorably discharged. Duties includes shipboard watch, supervising work parties, shore patrol, rib boat coxswain, supervising planned maintenance, supervising maintenance of replenishment at sea gear. Awarded the National Defense Medal, Southwest Asia Service Medal with Bronze Star, Sea Service Ribbon.

-Education-

U.S. Navy. Pearl Harbor, HI

12/1992 – 12/1995

Coursework in shipboard firefighting, damage control, flight deck operations, leadership, radar absorbing materials.

Sierra College. Rocklin, CA

1/1996 – 6/1997

Coursework toward associate degree in general education.

Fayetteville Technical Community College. Fayetteville, NC

8/2005 – 12/2010

Coursework toward associate degree in general education.

*References available upon request.

Contact this candidate