Network Administrator

Bryan Underwood

Email: *********.*****@*****.***

Phone: 909-***-****

Mobile: 909-***-**** 936 W. 7th Street

Upland, CA. 91786

Network Administrator

Extremely motivated, results driven IT professional with 14 years experience in the Information Technology field. Areas of expertise in:

 Windows 2000/2003 Server

 Exchange 2003/2007

 Citrix

 Active Directory

 DNS, TCP/IP

 Web Development

 IIS

 Sever/LAN/WAN Optimization

 Software Application Management

 Asp.NET/VB.NET Programming

 Microsoft Office 2000/2003/2007

 Citrix Xenserver  NAS/SAN

 VPN/MPLS

 Veritas Backup

 Network Design

 Network Monitoring/Security

 Procedure Documentation

 Technical Support

 Network Administration

 SQL Administration

 PDA Phone Support

 Avaya IP Phone System

 Blackberry Enterprise Server

Systems and Network Administration Professional with real-world, hands on experience. Demonstrated ability to support 200+users, 27+ servers, while providing excellent customer service via network uptime and excellent communication with employees, managers, and customers. Proven record of completing Mission-Critical projects on schedule. Experience working with a Global network

Professional Experience

Aero Inventory – Santa Fe Springs, CA 2008 to 2009

Infrastructure Support Analyst

• Citrix – performance tuning, monitoring, installation

• Citrix Virtual server administration

• Provided assistance, guidance, and mentorship to service desk staff

• Avaya IP Office 500 administration

• Active Directory/Group policies administration

• Exchange 2007 troubleshooting and administration

• Infrastructure support for main and global office employees and customers

• Developed and maintained detailed technical documentation for all production systems

• Designed and setup data center – supporting our Canada, Miami, LA, and El Salvador offices

• Developed Asset tracking SQL DB with Web accessible frontend using HTML, asp.NET and vb.NET

• Implemented several cost cutting measures via relationships built over time with various vendors

South Pacific Financial Corporation – Rancho Cucamonga, CA 2004 to 2008

Network Administrator

• Installed and administered Windows 2000/2003 Server, Exchange 2003, IIS, SQL 2005

• Citrix administration – performance tuning, monitoring, installation

• Firebox, Managed Router/Switch administration

• Network monitoring

• Wrote a web program to allow users to search for imaged documents

• Designed Company Web Site utilizing HTML, Asp.NET, Vb.NET, SQL – allowing users to submit loan documents via the web

• Wrote a call tracking program for the technical support team

• Technical support for main office and branches

• Branch setup – VPN/MPLS, travel was required

• Managed several proprietary Mortgage related applications

• Managed SalesLogix – constantly monitoring database and interaction with Citrix

• Installed and administered Trend Micro Enterprise Anti-Virus

• Assisted in the development of an Emergency Fail-Over system

• Provided graphics for Marketing

• PC Repair

Chaffey College – Rancho Cucamonga, CA 1999 to 2004

Administrative Assistant

• Managed computer lab

• Installed NT 4.0, Windows 2000 Server

• Provided Hardware and Software technical support – Windows 95/98/XP, Microsoft Office, Visual Studio

• Organized laboratory to create a more proficient learning environment

• Created and maintained several web forms for various College departments using Asp.NET and Vb.NET

Bindley Western – San Dimas, CA 1994 to 1998

PC Support Specialist

• Hardware and Software technical support – Windows 95/98, Microsoft Office

Education

University of Phoenix – Phoenix, AZ

B.S. Computer Information Systems

Chaffey College – Rancho Cucamonga, CA

A.S. Computer Information Systems

Certifications

Networking, Microcomputer Hardware, Microcomputer Software, Web Development, Advanced Web Development

Technical Proficiencies

• Windows 95/98/XP/Vista

• Windows 2000/2003 Server

• Exchange 2003/2007

• SQL 2005

• Citrix

• IIS 5/6

• Blackberry Server

• Asp.NET/Vb.NET

• HTML

• TCP/IP

• DNS

• Dell/Cisco Routers/Switches

• Watchguard Firebox

• NAS/SAN

• Xenserver • Microsoft Office 2000/2003/2007

• Microsoft Visio

• Microsoft Visual Studio

• Microsoft Expression Web

• Adobe Fireworks

• SalesLogix

• Symantec Backup Exec

• Symantec Enterprise Anti-Virus

• Trend Micro Enterprise Anti-Virus

• F-Secure Enterprise Anti-Virus

• Avaya Phone Systems

• Nortel Phone Systems

• MPLS

• VPN

• DHCP

Awards

Rookie of the Year, 2004 – South Pacific Financial Corporation

Employee of the Year, 2006 – South Pacific Financial Corporation

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