Director of Clinical/Professional Services

KAREN F. BERGENHOLTZ, RN, MSN, CRNP

** ******* *******, *******, ** 08055

(H) 609-***-****, (C) 302-***-****

*****@********.***

PROFESSIONAL EXPERIENCE

The KEB Group, Medford, NJ August 2010 - Present

Principal Consultant

• Advancing training and development strategy for sales channels and employees as well as customer installed base.

• Providing project management services for establishment of sales learning management system and clinical/professional services.

• Initiate and implement instructional design including adult learning (classroom, virtual, and blended modalities), clinical development strategy, customer competency development, and organizational development in a corporate setting

Oridion Medical, Inc., Needham, MA November 2001-September 2010

Director of Clinical Services and Education 6/07 – 9/10

• Established and cultivated OEM relationships and lead joint management team with each major OEM customer (Philips, Masimo, Covidien, Hospira, etc.) integrating sales and marketing processes between Oridion and new/existing OEM partners.

• Worked with C-level network to design and implement QA process for validating and verifying training tools and sales collateral.

• Strategized clinical project management oversight across numerous marketing projects.

• Established metrics for training compliance and evaluation to drive continuous sales improvement initiatives and to become market leader

• Develop sales programs supported by clinical studies and according to FDA requirements and research protocol.

• Developed superb global clinical applications team for marketing and sales support and maintained global strategic management of all sales support resources.

• Global forecasting and management for clinical marketing and educational resources from sales network. Marketing lead for field feedback regarding product development/improvement.

• Conceptualized and executed marketing plan for worldwide training and education of global sales network and product management/marketing of clinical services.

• Pioneered and implemented extremely successful E-learning system for internal field team and external customers resulting in 80% cost savings.

Sr. Clinical Manager 6/04 – 6/07

Managed US clinical support model and global network personnel.

• Resource leader for clinical marketing production and development.

• Managed 10+ clinical consultants for professional services for EMS and hospital market

• Established research dissemination process for sales teams within instructional design

• Developed strategy to build upon the success of the organization’s existing customers, while adding new accounts and higher value relationships within the market to grow revenue and profitability.

Clinical Sales Consultant Manager 11/01 – 6/04

Clinical education, support and sales to medical accounts and health care professionals in New England and Mid Atlantic territory.

• Managed and supported twelve OEM partners. Local and national speaking on technological advances in patient safety to various allied health/medical professionals.

Temple University Children’s Medical Center, Philadelphia, PA

Pediatric Nurse Practitioner December 1999 –October 2003

• Performing histories and physicals and continuous management of patients.

• Leader for orientation of medical students/residents.

Shriners Hospital for Children-Philadelphia, PA

Orthopedic Advanced Practice Nurse July 2000 –November 2001

• Inpatient management of acute and chronic orthopedic patients.

• Patient management and staff education of preexisting medical conditions (cardiac, respiratory, neurologic). Actively involved in organizational policy and procedure development, mentoring and staff development

University of Pennsylvania, Philadelphia, PA

Undergraduate Clinical Instructor October 1999 – May 2001

• Taught pediatric clinical skills, organization, and further develop the holistic nursing role of acute care pediatrics to undergraduate students.

Jefferson Health System-Frankford Hospital-Bucks County

Pediatric Nurse Practitioner June 1999 – September 2000

• Medical management of all pediatric inpatients of various diagnoses as well as training and lecturing to nursing and medical staff on pediatric issues/diagnosis.

Children’s Hospital of Philadelphia, Philadelphia, PA

Flex-Team Staff Nurse June 1998 – February 2000

• Inpatient care of children in the pediatric, neonatal, and cardiovascular intensive care units, as well as medical and surgical units.

Pediatric Surgical/Trauma/Transplant Staff Nurse November 1995 – June 1998

• Served as charge nurse, management leader of shared governance and provided nursing care and teaching to patients and families of traumas, liver/kidney transplants and various surgical/orthopedic procedures.

LICENSURES, REGISTRATIONS & CERTIFICATIONS

• Voice of Customer Training (VOC)-Interviewing, Analyzing and Integrating

• Miller Heiman Strategic Selling Training

• Pennsylvania, New Jersey, and Delaware Licensure as an Advanced Practice Nurse

• Active R.N/NP License in Pennsylvania and New Jersey

EDUCATION

Wharton School of Business, Philadelphia, PA

Post Graduate Marketing Certificate Present

University of Pennsylvania, Philadelphia, PA

Master’s Degree in Nursing August 1998

Pediatric Acute/Chronic Care Nurse Practitioner Program

University of Delaware, Newark, DE

Bachelor’s of Science in Nursing June 1995

Dean’s List

PRESENTATIONS AND LITERARY EXPERIENCE

• Does Medical Education and Training Influence Patient Safety?

o Scientific abstract presented at 2008 American Society of Anesthesiologist (ASA)

• Peer Review/Editor for Lippincott Williams & Wilkins

o Article review for pediatric articles in their Advanced Practice and General nursing journals

• Applications of ETCO2 Monitoring in the GI Setting

o DE/MD/VA SGNA Chantilly, VA

o SGNA Tennessee Franklin, TN

o SGNA MS/LA New Orleans, LA

o SGNA NY/NJ Regional Conference New York

o SGNA NJ Regional Conference Trenton, NJ

o West Virginia SGNA 2006 Spring Conference, Charlestown, WV

o Blue Ridge Virginia SGNA, Roanoke, VA

• ETCO2 in the ICU Setting

o North Shore University Hospital–Manhasset, NY

o MCV Hospital-Richmond, VA

o Cornell Hospital-NYC, NY

o Winchester Medical Center-Winchester, VA

• Safety Monitoring During Pain Management

o National Teaching Institute & Critical Care Exposition 5/09

o National Teaching Institute (NTI) ACCN Annual Conference

o Fall Respiratory Conference, Winchester, VA

• The Importance of ETCO2 Measurement for Conscious Sedation

o Canadian SGNA National Meeting- Toronto, Canada

o Maryland State Emergency Nurse Association Meeting

o Apple Harvest Respiratory Conference- Winchester, VA

o Christus Schumpert Magnetism Nursing Conference- Shreveport, LA

• Application of ETCO2 in the NICU

o Temple University Hospital-Philadelphia, PA

o MCV Hospital-Richmond, VA

• Capnography in EMS

o EMS Expo- New Orleans, LA

o EMS Today-Philadelphia, PA

o Fire and Rescue Conference-Pittsburgh, PA

• Why Capnography?

o National Meeting American Society of Anesthesia Technicians Conference (ASATT), Atlanta, GA

Technical Proficiencies

Seibel, Goldmine, Adobe Connect Professional Online training creation and Building, GeoLearning/SumTotal, Articulate, Microsoft Office (Excel, Visio, Word, PowerPoint),

PROFESSIONAL MEMBERSHIP/VOLUNTEER ACTIVITY

• National Certification Licensure Exam for RNs (NCLEX-RN) Test Item Writer

• Opening Speaker University of Pennsylvania Graduate School Graduation

• Society of Pediatric Nurses Member

• Adult Club Field Hockey Player

• American Nurses Association Member

• High School Field Hockey Referee

• Youth Soccer and Field Hockey Coach

• Board Member-Homeowners Association

• Lead Parent Representative Kirby’s Mill Elementary School

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