Tour and Travel, Customer/Guest service, Home-based, Telework.

Madelyn E. Rodriguez

Qualifications:

Reservations: Accommodated domestic and international

hotel

clients.

Group Sales: Responsible for coordinating

accommodations for

groups.

PBX operator: Responsible for security calls,

maintenance

calls, bellman/runner calls, and guest requests;

making sure

that they were completed

Front desk clerk: cash handling, responsible for

guests checking

in and out.

Business center: Guest services and requested luggage

storage.

Second line help for PBX. Assisted with duties for

other

departments.

Customer/Guest service: Extensive experience in

front line customer and

guest service.

Excellent communication skills, recognize the

importance of maintaining company standards,

regarding productivity, attendance, and

professional conduct.

Typing skills,

Familiar with various programs

including Microsoft, excel,

power point, publisher, word, works, Word perfect,

Windows 95, 98, 2000, XP, and Vista.

Great familiarity with internet, e-mailing,

advertisement, and Windows.

Also have experience working with different

hotel computer systems.

Education:

1994 - 1997 Connetquot High School Bohemia, NY

( Diploma )

General studies, took courses in Typing, Business

typing, and Computer art

graphics

Completed MSHA First Aid Methods course 4

instructional hours Aug. 21, 2003

Orange Technical Education Centers Orlando, FL.

Completed CPR / AED Health care Provider course 8

instructional hours Sep. 22,

2003 Orange Technical Education Centers Orlando, FL.

Experience:

2005-2005

WYNDHAM RESORT Orlando, FL.

Guest Relations

Handled PBX, data entry, daily reports. Related and

kept track of work orders

given to other departments over radio/dispatch and

phone.

2002 - 2003

ROSEN CENTRE HOTEL Orlando, FL.

Guest Relations

Hotel operator, dealing with guest requests, guest

services, area information,

and hotel information. Also handled phone line set ups

and phone strikes for

the salons, ballrooms, registration desks, and any

other areas in the hotel

needing the service.

2001 - 2001

SERVICE MERCHANDISE Orlando, FL.

Jewellery sales and repair associate

Front line customer service, helping customers with

their decisions on

purchases and making suggestions on certain items to

complete a sale. Cash

handling, and general maintenance of jewellery.

1998 - 1999, 2002 - 2002

MIC LAKEFRONT INN Orlando, FL.

Night manager-Front desk

associate-Reservations-Auditing-Group contracts

Responsible for the daily supervision of third shift

employees and all front desk

procedures, including groups and individuals checking

in and out. Account

management, cash control, posting, deposits,

compilation of daily reports.

Helped to coordinate and implement daily operations,

accounting procedures,

including reconciliation of discrepancies and regular

auditing, and night audit

procedures. Composed and calculated group contracts

then filed them

appropriately.

1997 - 1999, 2002 - 2003

QUALITY INN INTERNATIONAL Orlando, FL.

PBX operator-Business center- Reservations-Lite bite

shop-Office assistant

PBX operator for 12 in and out going lines,

hotel operator for security, maintenance,

night runner/bellman service and guest

requests. Responsible for domestic and

international hotel reservations. Maintained

company standards regarding customer service

and guest relations. Responsible for cash

handling, cash deposits, front line customer

service and stock. Office assistant to

General Manager; completing any work tasks

assigned to me from GM.

1996 - 1997

KENTUCKY FRIED CHICKEN Orlando, FL.

Customer service including: cashiering/filling

orders, worked front register, window/drive up

register, prep cook, cook, marinating, and

dish washing.

1996 - 1997

DECEASAR'S RIB AND FISH HOUSE Orlando, FL.

Waitress, filling customer orders, customer

service, salad bar buffet, dish wash

1994 - 1996

ANTONIO'S BAKERY Long Island, NY.

Cashiering, customer service including making

breakfast orders, pastries, cakes, cookies,

and selling bakery goods.

Please note: I haven't worked for 2 years. I had to stay home to take care of my disabled son. He is starting a special school soon and I would like to work again.

Contact this candidate