Customer Service High School

Shinet Allen

**** ******** ***. *** *****, CA ***01

909-***-**** *********@*****.***

SKILLS:

• 6 years experience in customer service, retail and sales

• Proficient in Spanish

• Trained as a Skip Tracer by a top collection agency

• Able to simultaneously complete multiple tasks in a team environment

EXPERIENCE:

Customer Service Representative

Circle K Oceanside, CA 08/2007-08/2008

• Assisted approximately 60 to 80 customers per day

• Used a touch screen register, performed register inventory at end of shift

• Resolved customer complaints

• Accepted and inventoried orders delivered by various vendors

• Stocked shelves as well as took stock

Sandwich/Pizza Girl

Danny’s Pizza Yucaipa, CA 05/2005-05/2007

• Took orders in person and by telephone

• Prepared pizzas as well as hot and cold sandwiches

• Cleaned dining area as well as kitchen, walk in cooler and dry storage area

Skip Tracer/Receptionist

Global Adjustment Yucaipa, CA 09/2000-12/2003

• Entered and corrected new debtor information into company database

• Answered multi-line telephone, took messages and routed calls

• Traced delinquent customers to new addresses through use of Experian credit reports, white pages online phone directories or through the questioning of neighbors

• Ran errands such as bank deposits and picked up office supplies

• Kept track of employee hours and issued payroll for 10 employees

EDUCATION:

University of Redlands Redlands, CA

English major

Yucaipa High School Yucaipa, CA

Received High School Diploma

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