Human Resouces

Kenyetta Miller

*** ********* **., *******, ** *0318

******@*******.*** • 773-***-****

QUALIFICATIONS SUMMARY

Professional experience working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet. Excels at multi-tasking and completing projects within time and budget constraints. Demonstrate outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease. Superior telephone, customer service and computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint. Capabilities include:

• Customer Service & Relations • Filing & Archiving Data • Problem Solving

• Budget • Human Resources • Payroll

• Office Equipment Operations • Training

• Supervising

PROFESSIONAL EXPERIENCE

University of Illinois at Chicago/Medical Center Chicago, IL

Director of Human Resources 2008 - Current

Serve as liaison between Department and Deans Office and Campus Human Resources

Provide leadership and oversight to the Department of Pediatrics human resource functions and processes including employee recruitment, orientation, credentialing, payroll, promotion/tenure, evaluation/discipline, and separation. Serves as the Departments chief human resource representative providing employees with counsel and guidance on all aspects of employment. Assist Director of Finance with various projects. Oversight of departmental budget.

Resource & Policy Analyst 2007 – 2008

Human Resource Liaison for Outpatient Care Center

Process all academic and civil service paperwork. Coordinate new hire process with Campus and MCHR. Manage support staff including: hiring, training, evaluating and delegating assignments. Process payroll for multiple centers and academic vacation/sick leave. Provide assistance with employee relations activities. Set-up, maintains, and audit personnel files and records. Assist Director of Finance with various projects. Reconcile P-Card. Develop positions descriptions. Assist with employee promotions. Union negotiations. Maintain various databases (recruiting, professional licenses/certifications, etc.) Work on special projects and perform other related duties as assigned. Provide back-up support to other departments as needed.

Resource & Policy Analyst 2005 - 2007

Office Supervisor

Evaluate existing patient processing methods and flow patterns. Work with departmental liaisons to develop and implement improved workflows. Audit charge capture, perform reconciliation, Process payroll and provide additional administrative support as needed. Oversee department, supervise support staff and manage patient complaints. Provide leadership and oversight to the department of Orthopedics human resource functions.

• Developed method to ensure check-in procedures are accurate and up-to-date.

• Improved charge capture rate from 34% to 100% in first month and maintained 100% rate thereafter.

• Received the Class Act award for continuously demonstrating exceptional competence and compassion in the performance of job responsibilities.

• Provided contributions as a key member of the Quality Improvement Initiative Committee.

Menards Homewood, IL

Assistant Plumbing Manager 2002 - 2005

Assist manager with oversight of plumbing department duties

Participate in staff recruitment, hiring, training and scheduling. Assist with ordering products and building displays. Resolve problems, mediate staff disputes and handle customer complaints. Oversight of administrative budgets.

• Exceeded yearly sales goal by 11%.

EDUCATION

Southern Illinois University Carbondale, IL

Bachelors of Applied Science and Arts 1996-2001

Information System Technology

Olympia College Merrillville, IN

Certificate 2003-2004

Medical Assistant

Contact this candidate