Customer Service Sales
Resume:
GRACIELA VARELA
Customer Service/Sales/Marketing Professional,
****-*** ********* **, **** Vancouver, BC, V7V 1R3
nhfvf5@r.postjobfree.com
Objective:
To obtain a challenging customer service, marketing or sales related position
that will enable me to utilize and improve my skills and experience.
Strengths:
•Strong interpersonal skills
•Focused and hard-working
•Personable friendly and outgoing
•Willing to go to the extra mile for the customer.
Professional Skills:
•Excellent English and Spanish written and spoken
•Possesses good professionalism and dedication
•Well- organized with the ability to multi-task
•Effective team player with good communication
•Able to adapt to constant change and to manage multiple priorities
•Ability to compile sales reports
•Strong customer service credentials
•Able to work independently
•Ability to supervise staff schedules, create products displays and make sales presentations
•Effectively work in a dynamic environment and successfully meet deadlines.
•Computer skills: Word, Excel, Power Point
Education:
2006-2008-Arbutus College, Vancouver
Business Management Diploma
Marketing, Business Management, Communication, Statistics and Business Law
2000-2002- University of Guadalajara, Mexico
Tourism Administration Diploma.
GRACIELA VARELA
Work Experience:
2009-Starbucks Coffee Company
Supervisor
•Trained staff for safety and food procedures
•Estimated and ordered ingredients and supplies required for beverages preparation
•Established methods to meet work schedules
•Ensured the service and food meet quality control standards.
•Maintained records of stocks, repairs, sales and wastage
2008-United World Cargo, Vancouver
Customer Service Representative
•Confirmed customer order status with shippers
•Scheduled of both pickup and delivery appointments as required
•Monitored loads and updating customers via truck Updates.
2007-The Hudson’s Bay Company, Vancouver
Customer Service (sales representative)
•Developed excellent service skills to ensure all the customers had the best possible
shopping experience
•Assisted the store in exceeding its sales objectives
•Provided wardrobe consulting, using interpersonal skills to communicate effectively.
2006-CIESS- International Students Guidance Centre, Vancouver
•Introduced Latin American students to study and work in Canada, liaison person between travel agencies and universities on current programs being offered
•Provided friendly and efficient customer service
•Identified stated and unstated customer needs.
2004-2005- Holiday Inn Select Hotel, Mexico
Event Planner, Marketing and Public Relations Officer
•Team leader for group organization
•Food service events planning
•Multi-purpose facilities in convention centers, conference centers, Conference and meeting planning companies, Hotel, Resort and Community organizations.
2002-2003-General Motors and Volkswagen Automotive Dealership, Mexico
Customer Service and Sales Representative
•Supervised new car promotions and arranged special events for selling pre-owned cars
•Acquired strong technical knowledge of point-of-sale system
•Investigated credit histories and previous approved auto loans, working closely with customers throughout the sales and closing process
•Designed and implementing mail-in customer satisfaction survey.
Contact this candidate