Manager Customer Service

Erwin Montijo Banigo-os

Blk * Lot** Saint Joseph Homes, Molino Bacoor, Cavite

Contact no +966********* or +639*********

Email add: *********@*****.***

Objective:

Sincerely offering my technical knowledge and skills and hoping to learn more in experience new technical activities under your company’s supervision as well as further enhance my personal skills.

Experience: Dec. 2011 Till Present

Mercure Hotel Al Khobar, K.S.A

Assistant Restaurant Manager:

I resumed working with the restaurant as overall in-charge, my responsibility includes managing the staff, oversees and direct all aspect of food and beverage operation…etc.

Dec.2010 Till Dec.2011

Mercure Hotel Al Khobar, K.S.A

Head Waiter:

Under the general guidance and supervision of the Restaurant Manager or Assistant Restaurant Manager, and partially Food and Beverage Coordinator, within the limits of established corporate Policies, Procedures and Food and Beverage Manual, assist in overseeing and directing all personnel engage in providing courteous and efficient service of Food and Beverage at the assigned outlet.

Nov.2008 Till Oct.2010

Coral Gulf Hotel Int’l Riyadh, K.S.A

Captain Waiter:

Under the general guidance and supervision of the Restaurant Manager and outlet Supervisor, within the limits of established corporate Policies, Procedures and Food and Beverage Manual, responsible for assisting the Restaurant Manager and Outlet Supervisor to provide Food and Beverage in assigned outlet.

Nov.2008 Till Oct.2010

Coral Gulf Hotel Int’l Riyadh, K.S.A

Barista:

Properly prepare coffee beverages in a prompt manner. Similar to a bartender, a barista is responsible for knowing a variety of drink recipes served at the establishment where he works. For instance, he must know the difference between a cafe latte and a cappuccino. He must also know how to safely use the equipment required to make the drinks, such as an espresso machine.

Sep.2007 Till 2008

Flavours of China Sm Dasma Philippines

Waiter:

Report directly to the Captain Waiter.

Interacts and cooperates with Superior and other Food and Beverage staff as required.

Interacts with guests as appropriate.

Interacts with housekeeping, Engineering Laundry, Storeroom and other Dept.

Apr.2006 Till Oct.2006

Kentucky Fried Chicken Philippines

Service Crew:

A fast-food chain restaurant. KFC are not only to sell chicken to make money and make a profit, they are to expand as a business whether that's to be a worldwide business or just to open up a phew more restaurants around the country to provide a better service/faster service/better customer service to beat competitors/rivals.

Sep.2004 Till Jul.2005

Footwork’s Stratagem Design(Sketcher’s) Philippines

Promo Stockman:

SKECHERS USA, Inc. is an award-winning global leader in the lifestyle footwear industry. The company designs, develops and markets lifestyle shoes that appeals to trend-savvy men, women and children. The success of Sketchers stems from its high-quality, diversified product line that meets various lifestyle needs

Jan.2004 Till Sep.2004

Suyen Corporation (BENCH) Philippines

Promo Stockman:

To be a recognized world brand among the best world brands.

Personals Skills: Proactive team leader, effective and fast decision making ability.

Excellent interpersonal skills, willing to learn, fast learner, and easily motivated person.

Strong personality, communication and presentation skills, Flexible in all tasks given, excellent in customer service.

Computer & Internet Applications.

Training Sessions: “Health and Safety, (basics in the workplace)” Certified by Center Al Arkkan for training Dammam, KSA.

“Food Safety (principles for food handlers)” in-house training session conducted by Mercure Hotel with Al Arkkan Training Center.

“Crane and Rigging Safety” Certificate awarded by the Philippine Society of Safety Practitioners.

“Safe Driving at Pipeline Right of Way” Certificate awarded by the Philippine Society of Safety Practitioners.

“NFPA 5000 Building Construction & Safety code Overview” Certificate awarded by the Philippine Society of Safety Practitioners.

“Behavior Based Safety” Certificate awarded by the Philippine Society of Safety Practitioners.

“Crane Hazards & Prevention” Certificate awarded by the Philippine Society of Safety Practitioners.

“Machinery Safety” Certificate awarded by the Philippine Society of Safety Practitioners.

Achievement & Awards :

Employee of the Month, March 2012 Mercure Hotel (Al Khobar)

Good Honestly and Secretariat, May 2011 Mercure Hotel (Al Khobar)

Employee of the Month, August 2010

Coral Gulf Hotel (Riyadh)

Employee of the Year, 2009 Coral Gulf Hotel (Riyadh)

Languages:

English: Good

Arabic: Good

Personal Information:

Nationality: Pilipino

Date of Birth : 06th March, 1981

Marital status : Single

Education: TERTIARY: Undergraduate-2nd yr. BS Information Technology,

AMA Computer College,2003

SECONDARY: March 1999 Las Piñas East National High School (LPENHS) Verdant Las Piñas City.

References: Mr. Faheem Saleh,

Food and Beverage Manager Mercure Hotel,

Mobile :+966-**-***-**** Al Khobar.K.S.A.

Mr. Jamal Abdullah,

Regional Managing director Mercure Hotel,

Al Khobar, K.S.A.

Contact this candidate