adjuster

Ancy Mathai

*** ********* ****.,

Elmhurst IL ***26

Cell: 630-***-****

Summary:

To obtain experience which would utilize my strong work ethic, eagerness to learn, and team work skills, as well as help me develop new abilities.

Experience:

Workers Compensation Med Only Claims Adjuster, United Heartland, Rosemont IL

October 2004 - April 2008

Provided excellent customer service by setting and exceeding customer and company expectations. Conducted prompt and thorough investigations, evaluated the facts, interpreted the laws and regulations, and rendered decisions, including claim compensability and medical treatment. Consulted with staff nurse, medical providers, attorneys, employers and injured workers in the evaluation of the claim. Continuously analyzed case facts and monitored activities in order to identify fraud, abuse or subrogation. Negotiated claims with legal issues that can be handled on a Pro Se basis as well as with a petitioner attorney within certain monetary limits. Calculated wage statements in order to distribute timely temporary total disability (TTD), temporary partial disability (TPD) and permanent partial disability (PPD) benefit payments within the position authority.

Customer Service Representative, Charter One Bank, Villa Park IL

March 2004 – October 2004

Provided customer service to bank customers. Processed bank transactions and was actively involved in sales.

Assistant Manager, Shell Oil Corp, Berwyn IL

October 2000 – June 2002

Supervised 4-6 attendants. Created Weekly schedules and managed payroll. Monitored gas supply and inventory. Maintained accounts payable and accounts receivable.

Customer Service Representative, Mario Tricocci’s Hair Salon & Day Spa

June 1996 – December 1998

Handled and resolved customer issues that arise. Assisted clients with appointment needs for the full service salon. Used and operated multi-line phone system.

Education:

DePaul University, Chicago IL.

College of Commerce

Bachelor of Science in Business Administration, August 2003

References:

Available upon request

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