Customer Service Quality Control

JULIE M BRYAN

PO Box **** Joshua Tree, CA ***** Phone: 760-***-**** Cell: 760-***-**** **********@*****.***

Objective

My ultimate goal in pairing with a company is to merry my skills with an organizations needs in order for both to thrive and prosper. I want to contribute to the success of a business and aid in the company's growth through my hard work and dedication to my job. I want to better myself by learning from and observing my employers and coworkers to bring something new to the work environment by utilizing my work experience, education and skills.

Education

Allied Schools, Certificate Program in Computerized Financial Accounting and QuickBooks,

Current online student. Graduation date on or before February 2012.

California State University San Bernardino, San Bernardino, California

Bachelor of Arts in English Literature, Awaiting Class Waiver for Diploma.

Copper Mountain Community College, Joshua Tree, California

Associate of Arts in Communications, 2003

Skills

I am able to handle writing a large volume of emails and correspondence per day, possess excellent research skills, know how to manage and train other staff, can work independently and also thrive in a team environment. I have great customer service skills and phone etiquette with the experience to handle multiple phone line systems. I love the opportunity to be creative and believe in coming up with solutions not problems. I am experienced in preparing invoices, reports, and other documents using Microsoft Word and Excel and am adept using PowerPoint. I am versatile, dependable and have excellent verbal and written communication skills as well as being able to follow written and verbal instructions.

Professional Experience

UNITED STATES MARINE CORPS KEY VOLUNTEER PROGRAM 2006 to 2008

Key Volunteer Coordinator

Acted as the direct communication link between the battalion commander for a Marine unit deployed to Iraq and the families of Marines and Sailors.

Interfaced with various base groups to ensure base information was relayed to the battalion commander as well as the families of deployed service members.

Managed a large group of volunteers who aided the spouses of the unit while the battalion was deployed.

Disseminated all information coming from the battalion commander in Iraq to the other volunteers and spouses through phone calls and emails to ensure all information was relayed to the spouses accurately and in a timely manner.

Researched opportunities and offerings for military spouses and families.

Was responsible for maintaining and keeping up-to-date the battalion family roster spreadsheet through constant contact with group volunteers and wives.

Organized large family functions while the battalion was deployed to maintain the morale of the families back home.

Developed the battalion newsletters including designing and writing articles for inclusion in the monthly mailing.

Worked with a group of Marines left in Twentynine Palms to handle battalion business. Handled public relations with other units on base in regards to the families and events with other battalions on base.

LAKESHORE LEARNING MATERIALS

1994-1996

Assistant Manager-Product Planning

Managed department and employee workload and established procedures for a newly formed department. Aided in the hiring of employees to expand the department from 2 to 7 employees within a few months.

Supervised and ensured product developers met deadlines in accordance with vendor, management and company requirements and deadlines. Instructed developers on how to find, work with and manage the many domestic and foreign vendors for the development of their designs.

Oversaw and participated in the development of products from start to finish. Developed product specific procedures to perform quality control checks during the entire development process. Interfaced and oversaw Product Planning’s relations with all departments within the company to ensure corporate goals were accomplished and exceeded management’s needs and expectations as well as ensure the consumer received the best quality merchandise.

Oversaw the everyday running of the department to make sure employees had everything they needed to perform their jobs effectively and efficiently. Approved and managed time of hourly employees.

Helped manger with his duties so he could focus more of his time on product development.

AVILA DAIRY EQUIPMENT

1994-1996

Receptionist/Accounts Receivable/Billing/Payroll/Order Entry

• Interfaced and assisted customers with orders, service calls and billing; dispatched technicians to customer locations; coordinated employee payroll; performed all order entry and month-end billing as well as collections of past-due accounts; aided in inventory audits and year-end accounting; processed and input company bids for the building or upgrading of dairies per management’s specifications.

C.A. REDING COMPANY, INC.

1993-1994

Receptionist/Order Entry Clerk

Responsible for answering phones and greeting clients; filing; office organization, supply ordering and shopping; responsible for taking and imputing customer orders via telephone and fax as well as assist walk-in customers with product needs; coordinate shipping of orders; assist customers when service was required for office equipment; assist in the coordinating of service calls and the dispatch of service technicians.

ASTRO-PNEUMATIC TOOL COMPANY

1992-1993

Office Assistant

Receptionist; filing; processed and mailed monthly product mailings; assisted departments with various tasks as needed.

Community Involvement/Interests

Each year I participate with the Morongo Basin’s Relay for Life for the American Cancer Society. I set up fundraising booths and will be acting as a coordinating committee member for the 2012 relay. Since my last job I have focused on my education and since getting married in 2002 I have focused a large amount of time on my husband’s career devoting my time volunteering with the families of service members who are deployed to combat zones. Because my husband’s orders keep him in Twentynine Palms, I try to stay active in the programs with the base including participating in numerous fundraising events. In my spare time I use my love for sewing to make baby blankets to donate for layettes for new military mothers. I also try to utilize my experience in writing countless research papers and essays by tutoring local students. Volunteer activities have always been very important to me, even during high school where I was active in projects to help the homeless for which I was awarded the Los Angeles Archdiocese Christian Leadership Award in 1992. It is important for me to give back to my community as a way to give thanks for the wonderful opportunities I have in my life.

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