Hard, dedicated worker
Resume:
Jerry Vaughn
Malinta, Ohio *****
US E ***********@*****.***
Jerry L. Vaughn
Rio Rancho, NM 87144
Email id : ***********@*****.***
____________________________________________________________________________
PROFILE:
I have 3 years experience in call center work All of witch were tech support, 2 years for an ISP and one for Blizzard entertainment. I have used Many programs such as moon base, vantive, sonda, WOWGM word, Windows 95-xp, Outlook, Outlook express, Blue Pumpkin, putty, Midus, Mozilla, and Internet Explorer. I can navigate the internet and other programs very well and also explain to others how to do so. I have strong trouble shooting skills and strive for one call resolution to provide world class customer support. I have also managed for 4 1/2 years handling many responsibilities such as safety and employee inspections to the daily paperwork and sales.
WORK HISTORY :
• Customer care/level 1tech
Feb 2008- Present
I assist customers with basic tech issues, change rate plans and features, and
answer all billing questions and issues IE. Payments.
• Level 1 tech
Feb 2005- Aug 2007
Client logic/SITEL
This was an outsourcing company that I worked two campaigns. One of which was People PC an ISP I assisted customers get online and solved basic computer problems. The other was Blizzard Entertainment. At this campaign, I helped players solve issues in game and solve problems within my scope of support.
• Assistant manager
Nov 2000 - Feb 2004
Phillips 66
Bosque farm NM
I did many inspections Fuel, employee, and safety. I also was in charge of daily paperwork and cash drops and making the order for the merchandise in the store
EDUCATION :
• Associate of health admin. Not acquired yet.
Jul 2006 - Present
University of Phoenix
Online
I am still enrolled in this school i have recently changed my major form accounting to health admin.
• High school
Aug 1998 - May 2000
Bosque Farm Christian academy
Bosque farm NM
• GED
Sep 2000 - Sep 2000
UNM
Albuquerque
I passed the test in the top ten of the nation.
SKILLS :
• I have very strong troubleshooting and customer service skills. I learn fast and have a strong work ethic. Love to work and plan to advance where ever I may end up.
ACHIEVEMENTS :
• I have received certificates in every job I have had 2 of which are certifications of level one tech support.
REFERENCES : Available on request.
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