Instructional Designer

I am a Senior Consultant in the Human Capital/Organization and Talent practice at Deloitte Consulting. I graduated with a Bachelors of Arts degree from Spelman College with concentrations in Economics and Management/Organization. I have in-depth experience with leading and developing learning solutions for Enterprise Resource Planning implementations. I further have experience in designing and delivering various learning web-based and instructor-led development and deployment tools.

I also have experience in the following areas: designing and developing training materials, developing and implementing communication strategies, and project management. With strong leadership skills, I am flexible, a team player, and is committed to adding value/quality deliverables.

PROFESSIONAL EXEPRIENCE

Deloitte Consulting, Senior Human Capital Consultant Atlanta, GA Aug. ‘04 - Present

• Designed and developed the end user training strategy that defined the training program’s goals, development and delivery approach. Included in this strategy development is that I conducted an end user needs assessment to ensure that the strategy was custom to the organization. Also, this assessment enabled me to define who and what training materials needed to be developed for deployment.

• Designed and developed the training program’s templates (Course Outlines, Instructor Guide, Exercise Guide, Job Aids, and Oracle User Productivity Kit UPK e-learning simulations), Template Standards Reference document, Course Catalogue, and Curriculum Framework.

• Led and managed the development and review of end user training materials with R10 developers for the following course materials: Course Outline, Instructor Guide, Exercise Guide, Job Aid and eLearning Oracle User Productivity Kit (UPK) simulations for 20 + courses

• Developed and delivered the Train-the-Trainer for SMEs on how to be trainers and how to utilize the training materials for end user training.

• Worked with client counterpart to develop an approach to maintain and enhance training materials such as creating a training material change log process and refresher training.

• Managed the deployment and coordination activities to ensure users receive the right type of training need to be prepared for project Go-Live.

• Assisted in coordinating, conducting, and recording interviews with client counterparts

American Express, National Marketing Intern New York, NY

May – Aug. ‘02

• Developed an online survey that measured the merchant’s satisfaction with an online website that posted merchant’s offers to American Express online consumers

• Improved the relationships between client managers and their merchants by creating marketing strategies that enabled their clients to increase their sales from online consumers

• Coordinated and monitored merchants participation process for the online survey

• Created memos and weekly news letters for client managers, vendors, and internal employees to provide a project update

• Tracked legal agreements in Excel and entered into a database

• Developed a Power Point presentation on project performance for senior management within National Marketing

• Presented project deliverables to Regional and National managers (40 individuals)

Bank of America, Bank Teller Atlanta, Georgia

Aug. ‘01 – April ‘02

• Process various account transactions, reconcile, and deposit daily funds

• Inform customers of bank products, refer public to designated personnel,

• and provide account status data

• Execute signature functions and provide input for system enhancement

EDUCATION

Bachelor of Arts, Major: Economics Minor: Management and Organization - Spelman College, Atlanta, GA 2004; Cum Laude Graduate – Honors graduate

TECHNICAL SUMMARY

Experience in MS Office: Project, Excel, PowerPoint, Word, Visio, Oracle User Productivity, Adobe Captivate

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