Customer Service Quality Assurance
Resume:
Cheryl D. Anderson
TAMPA, FL *****
Home: 813-***-**** Cell: 813-***-****
******************@*****.***
SUMMARY
Outstanding experience working with juvenile delinquents and the detention operation has allowed and in-depth knowledge in personal growth. The accomplishment through the years includes team building, related statues and codes, sensitivity to social and human behaviors that coincide to related techniques and methods. Major strengths include ability to think logically and act quickly in all situations which include hardworking, motivated, and energetic, as a dedicated professional. Demonstrate strong oral and written communication skills and always extending a pleasant rapport.
PROFESSIONAL EXPERIENCE
Sr. Juvenile detention Officer/Field Training Officer
Department of Juvenile Justice Hillsborough County 1998 - 2011 Tampa, FL
Providing support and ensure smooth functioning of the program day-to-day operations. Correlate group discussion with independent judgment to determine the course of action and responsibility for each session. Assist in new hire training and staff development. Maintain quality assurance review of complete and accurate records. Assist in the preparation of board and committee meetings. Process, receive, and release of youth in detention. Monitor and secure the safety of detainees throughout the building and maintain daily proficient use of software for the State of Florida through documentation of all activities. Transport detainees to off campus sites. Using therapeutic methods during counseling of behavioral infractions.
School District of Hillsborough County 1996 – 1999 Tampa, FL
Dee’s Attendant 1998-1999 (Woodbridge Elementary School)
• Assisted students on and off the bus
• Monitored students during outdoor activities
• Interacted with students during enrichment activities
• Promoted and encouraged personal hygiene.
• Assisted students in individualized and small group learning experience
• Assisted in the physical needs when applicable
• Maintained clean and safe environment
Instructional Aide/Child Care 1997 (Seminole Elementary School)
• Assisted students with home work
• Distributed meals
• Supervised quiet time (educational games, story time, relaxation)
• Monitored outdoor activities while encouraging loco-motor skills and exercise
• Interacted with students during enrichment activities
• Maintained record keeping & evaluated activities
• Maintained confidentiality & professionalism regarding school affairs
• Performs other related duties as assigned
Dee's Attendant/ Bus 1996 - 1997
• Assisted with transporting students and
• Safely loaded and unloaded students at designated areas
• Liaison between the parents and administration via written communications
• Assisted instructors in implementing instructional programs
• Assisted physically challenged students to classrooms and extra-curricular activities
• Assisted in management with the use of therapeutic methods
• Other job related duties that my be required
Lab Corp Of America 1996 Tampa FL.
Medical Biller
• General clerical duties
• Maintained medical billing records
• Payment research
• Data entry
• Answered incoming calls and directed to intended recipients
• Keyed Insurance information
• Maintained information of the insured.
• Maintained confidentiality of all personal records
• Other job duties
Tomlin Temporary Agents 1995 Tampa FL.
Customer Service Assistant
• Maintained confidential records
• Customer Service Assistant
• Effectively used Dictaphone while inputting data
• Performed credit check of potential customers
• Activated cell phone service for providers through six regions in the US
• Other job duties
Tampa Maritime Assoc-Int'll Longshoremen Assoc. 1980-1995 Tampa, FL
Claims Processor/Secretary
• Answered multi-line phone
• Performed general office duties
• Processed insurance medical claims (dental, on the job injuries)
• Completed member enrollments
• Performed Quality control for vendors
• Assisted in Trustee's board meeting with practicing
• Processed staff payroll and book keeping
• Other related job duties
Training and Occupational Licenses
Criminal Justice Academy Certification
Charron William Business College Certification
Leto High School Diploma
State of Florida Drivers License
State of Florida Department of Juvenile Justice Juvenile Detention Officer
Ability Summary
Microsoft computer skills, Word prefect 5.1, printing machine, Safe & Security Training, Fax machine, Typing (40) wpm, CPR Training, Use of Force (PAR) Training, Phone line (6), Core Training Courses, Data Entry, Office equipment, Board of Supervisory Committee for Tampa Federal Credit Union Longshoremen Association, 10-Key Calculator.
Honors & Activities
Honors: Certificate of Compliance for successfully completing the Juvenile Detention Officer Certification Program. (2) Faith Community Network-A Unique Partnership Serving Florida's Youth. (3) Juvenile Detention Officer of the Quarter April-June 2006. (4) Employer of the Year & Employer for the Month.
Detailed References
Melvin Foster, Superintendent
HRJDC-East
9504 E. Columbus Dr.
Tampa, FL, 33619
Business reference known for 14 year(s).
Freddie Mitchell, GSI
Self Employed
Personal reference known for 17 year(s).
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