Tamesha N. Mosley
Objective
To obtain a position within a metro Dallas area school which allows the utiization and
development of education curriculum skills and professional experience. I want to make a
difference in the life of each student that I teach.
Experience
COMCAST, MADISON, MS
Customer Account Executive, 10/07 - 05/08
Effectively manage large volumes of incoming telephone calls, covering a full range of
customer services in a professional and empathetic manner. Demonstrate the ability to become
a subject matter expert in the area of CDV / CHSI and successfully facilitate the resolution
of problems / challenges (troubleshoot) that customers present in a prompt and courteous
fashion. Employ online resources for analyzing customer issues. Prepare work orders for
service appointment requests after determining if field visits are required and ensure
appropriate follow-up procedures are met. Remain current on internal processes, procedures,
and training using different software packages, and learn new software as needed to excel.
Demonstrate a solid understanding of our belief that the customer is highly valued and take
appropriate steps to ensure that each customer experience with Comcast is positive.
THE LEONA GROUP, L.L.C., EAST LANSING, MI
Special Education Teacher (Joy Preparatory Academy), 09/00-06/05
Responsible for collaboratively teaching with general education teachers (and providing
direct instruction) to special education students. Provide consultation and assistance to
general education teachers for curriculum planning, making adaptations and accommodations for
special education students. Supervise all para-educators who assist in servicing the needs of
special education students. Co-chair of child study team, coordinate and assist with the
evaluation of educational needs and intervention strategies for students suspected of being
disabled. Schedule and conduct IEP meetings. Identify student deficits and strengths, write
individual student goals, objectives, and education plans (IEP). Serve as member of the
Multi-disciplinary Evaluation Team (MET) for students referred for special education
services. Ensure all special education documentation is complete and in compliance with state
mandated regulations. Solely responsible for the administration of the Brigance assessment to
all students school wide. Develop / format information to be presented to school personnel
for staff development. Serve as member of the School Improvement team. Identify and resolve
issues preventing the efficient delivery of services to special education students.
21st Century Grant Coordinator (School Enrichment Program - Joy Prep. Academy). 09/01-06/05
Accountable for selecting activities to be offered before and after school; managing daily
operations of summer school program. Responsible for facilitating the screening / interview
process for candidates of employment. Conduct entrance and exit interviews. Responsible for
the day to day management of staff to ensure all activities offered are in compliance with
school and state mandated guidelines. Responsible for compiling all date submitted to the
state.
HIGHLAND PARK SCHOOL DISTRICT, HIGHLAND PARK, MI
Assigned Substitute Teacher (Cortland Academy), 10/99-06/00
Responsible for formulating lesson plans designed to achieve stated objectives, maintain
instructional flow, and promote student learning in an engaging manner. Employed effective
communication / human relation skills to cultivate student / teacher relationship conducive
to teaching and learning. Ensured a safe, clean, and orderly classroom environment. Employed
management functions aimed at the efficient delivery of services within the norms / codes of
the school.
Education
MICHIGAN STATE UNIVERSITY, EAST LANSING, MI 48824
Bachelor of Arts Degree in Communications
Skills
Highly dependable, well-organized, motivated, team player. Strong oral, written communication
and office skills.
Technological: Word for Windows, Excel, Microsoft Works, Word Perfect, Power Point,
Microsoft Publisher
References Available Upon Request