Sales Management
Resume:
Tony Bourdeaux
**** ****** ***** *****, **** Valley, CA 93063
****@************.***
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Overview:
Professional CTO, Senior Technical Consultant, Systems Architect, Developer, and Integrator with a history of success in building effective technical solutions and teams in support of company business operations. Experienced in company startup, team building, system architecture design, web application development, enterprise systems development, web services, database design and development, call center infrastructure and technology, neural network applications and machine learning, telephony, VOIP, cloud computing and development, PBX, Asterisk, Freeswitch, systems integration across multiple technologies and platforms, off shore development and call center, product management, project management.
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Summary of Qualifications:
Accurately identify business technical needs.
Establish and enforce development methodology and procedures.
Determine and standardize appropriate development environment, development tools, design patterns, and frameworks.
Hire, train, and manage technical personnel.
Determine infrastructure requirements, source vendors, and negotiate terms.
Establish and maintain vendor relationships.
Set company technology vision to support business goals.
Remain current with latest technology trends and development methods.
Design, Architect, and code software solutions using appropriate technologies and design patterns.
Design and deliver appropriate, efficient solutions within time and budget requirements.
Deliver solutions using best combination of available off the shelf products, open source software, cloud and premise based systems and custom development and integration.
Establish and maintain technology and product roadmap.
Report to executive team status and progress of technology initiatives.
Responsible to meet technology requirements under time and budget constraints.
Quickly learn new languages, skills, frameworks, tools, technologies, and methods.
ASP.NET, C#.NET, VB.NET, ASP, Neural Network, MYSQL, MSSQL, POSTGRESQL, VOIP, HTML, JavaScript, CSS, Silverlight, Asterisk, FreePBX, Freeswitch, Linux, Windows, PC Hardware, PBX (NEC, CISCO,AVAYA), Cloud Server Architecture, Java, Web Services, SOAP, REST, XML, Agile, SCRUM, IIS, PHP, Apache, Visual Studio, MORE
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Education and Training:
Continuous, ongoing self-study and online learning of latest technologies, development tools, languages, methodologies relevant to current assignments (1995-present)
Boston University, Boston, MA
o Electrical and Computer Engineering
o Bachelor of Science Electrical Engineering (1986)
US Army Commissioned Officer Training
o Communications Systems Architecture and Support, Augusta, GA (1986)
o Airborne Leadership Training, Columbus, GA (1987)
o Communication Security, Bad Tolz, Germany (1987)
Goethe German Language Institute, Rothenberg, Germany
o German Language Training (1990)
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Professional Experience:
Senior Consultant, Developer, Owner
o InTeleCenter Consulting, Simi Valley, CA 2006-present
o Technical Consulting, Software Systems Architecture and Development, Systems Integration, Cloud Solutions, Web Applications, VOIP integration, Call Center Operations and Systems, Neural Network Solutions, Cloud Based Software Products and Solutions.
o Deliver professional, efficient, creative custom solutions.
o Emphasis on rapid development, deployment, and integration of critical and revenue generating systems, with follow up development to enhance and perfect solutions and increase efficiencies.
CTO, Systems Architect, Lead Developer, Co-Founder
o Touch Commerce (formerly InQ.com), Agoura Hills, CA 1999-2006
o Designed and developed first of its type web based chat upsell system and customer lead call back sales platform with plug in API
o Allows third party websites to offer upsell products and order assistance for any web based order placement using hosted chat center agents.
o Integrated with outbound telemarketing system for a real time call back to the web visitor for sale, upsell, survey, or order confirmation.
o Transaction processing, web services, API.
o Hired and trained development staff and established and implemented product and software development procedures.
o Grew company to over 12MM annual revenue.
CTO, Co- Founder
o Bargain Network (Bargain.com, Century Direct Marketing), Santa Barbara, CA 1995-2001
o Start Up and ongoing responsibility to establish, build, and manage technical department and all software, hardware, and telecommunications systems in support of 500 person telesales and marketing and telecommunications reseller and call center in multiple locations.
o Develop enterprise software systems including advertising placement, performance tracking, order management, payment transaction processing, and fulfillment.
o Establish all support procedures, development and release process, and manage all developers and support personnel.
o Integrate third party applications and systems with custom software solutions to provide seamless systems support.
o Develop web portals to deliver information content to subscription customers.
o Responsible for facilities selection, contract negotiation, and build out of all business and technical systems for additional call center expansion.
o Added value of efficient systems and procedures contributed directly to company sale for $65M.
Telecommunications Technical Sales Consultant
o BTI Telecommunications, Raleigh NC 1995
o Architect telecommunications solutions to support business requirements, increase efficiencies, and reduce costs.
o Design Private Networks and recommend and integrate telecommunications products for business customers.
o Design and develop custom software product to analyze traffic patterns between customer locations and find inefficiencies.
Co-Founder, Operations Manager, and VP Information Technology and Systems
o Creative Advertising and Marketing, Santa Barbara, CA & Raleigh, NC 1991-1995
o Partner in start-up telesales and marketing company.
o Developed all sales and technical operations procedures.
o Architected and developed all technical systems, telecommunications, and computer order management.
o Responsible to hire, fire, and train all sales and technical support staff, and manage all technical operations and systems.
o Grew company to over 300 employees with call centers on two coasts.
Executive Officer
o B CO, 141st Signal Battalion, Ansbach, Germany 1989-1990
o Second in command of a 200+ person communications support company unit responsible for planning, maintenance, and deployment of secure mobile wireless telecommunications network in support of a 2000+ person brigade unit in an ever ready environment over hundreds of square miles.
o Responsible to provide training and 24/7 care of all personnel, provide 24/7 readiness, advise management on tactical and strategic use of communications resources and personnel, and maintain all communications and company equipment.
o Report to and advise company commander and staff on system architecture, configuration, capabilities, and readiness.
o Act as company commander in all management matters as required in absence of commander.
Communications Electronics Officer
o 16th Engineer Battalion, Nurnberg, Germany 1987-1988
o 2/6 Infantry, Erlangen Germany 1988-1989
o Responsible for planning, maintenance, and deployment of secure mobile wireless telecommunications network in support of 500+ personnel, covering several hundred square miles of varied terrain under demanding conditions.
o Responsible to provide 24/7 readiness, advise management on tactical and strategic use of communications resources and personnel, plan and conduct training of 30+ telecommunications support personnel, and maintain all communications equipment.
o Report to and advise Battalion commander and staff on system architecture, configuration, capabilities, and readiness.
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Professional Consulting and Development Projects:
Outbound Call Center Lead Management and Dialing System
o Irwin Naturals, Los Angeles, CA (2006-2007)
o Vitamins and Supplements.
o Design and implement custom software and integration solution to establish an outbound telemarketing sales center.
o Developed MSSQL and C#.NET application to manage leads and existing customers and integrate with a StrataSoft Predictive Dialing platform and Asterisk PBX for outbound revenue generation.
o Setup outbound call platform and outbound call center.
o System enabled the company to go from inception to generating over $1M per month within 6 months.
Call Center Consulting, Integration, PBX, VOIP, and Cloud Computing Solutions
o Attention Ventures, Austin, TX (2007-2010)
o Subscription Websites (rottenneighbor.com , homex.com, televets.com, fotofix.com, myniptuck.com)
o Determine technical requirements, negotiate vendor relationships, and implement cloud based web hosting and PBX solutions.
o Integrate cloud based VOIP Hosted PBX with CRM hosted into complete multi-location call center solution.
o Coordinate web development teams to develop consumer facing websites.
o Evaluate and negotiate pricing for real time data sources for integration into web product offering.
o Review and manage facilities infrastructure providers.
o Hire and train systems support personnel.
o Negotiate vendor rates and term.
o Grew Revenue to over $9MM per year.
Customer Lead Management and CRM Cloud Based System with Integrated PBX and VOIP.
o Atlantic Coast Media Group, Jersey City, NJ 2010-2012
o Cosmetic Products Manufacture, Marketing and Sales.
o Design and develop lead management and outbound dialing platform using C#.NET, MySQL, Java, VOIP, and Asterisk.
o Distributed, cloud based system used in multiple countries with minimal administration and installation requirements.
o Real time lead management and outbound dialing applications to call leads back immediately after abandon call, drop from IVR, or web site abandon worldwide.
o Custom web systems include integrated VOIP, PBX management, call recording management, administrative web applications, reporting portal, lead management, call compliance, and international dialing capability.
o Developed all technical requirements and managed offshore development team for additional features (India).
o Deployed applications in Philippine and US call centers.
o Neural Network analysis of contact rates and sale probabilities based on lead data to modify business rules to maximize contact and sale rates.
o System managed over 6MM customer leads and generated over $4MM per month in recurring revenue in the first year.
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References and Salary History Available Upon Request
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