Customer Service Sales

Mary M. Strand

***** ****** ****** **, ******, MN 55434 Home: 763-***-****

Cell: 612-***-****

Objective

Contribute to company growth, efficiency, and profitability by utilizing years of experience as a franchise district manager and business owner and entrepreneur.

Work History:

Premier Sales Food Broker, Bakery Specialist/Techican:

Liason between account executive, retail customers, and business partners receive and execute timely communication reguarding all product selling, merchandising and training. Communicate product and or program updates and expectations to the division store locations.

Support store teams in merchandising and producing areas of focus for our retail.

Train store associates on program and proper product handlling

Participate in division roll out programs and or new product resets.

Identify manufactures/competive information that will bring selling opportunties to the customer.

Corporate Food Service Director, Sodexho/Armark:

Owner/Operator, Donut Connection, Blaine, MN 1989 to 2004

Controlled all business operations that involved accounting, marketing, hiring, training, inventory, and ordering.

Established excellent relationships with both employees and customers.

Tightly controlled the budget to maintain a good bottom line.

District Manager, Regional Manager, Carlson Companies, Country Kitchen International, Inc. 1978 to 1989

Ensured that restaurants in the district were operating in compliance with corporate procedure.

Kept files of activities of each restaurant, evaluating performance of each unit and each management team.

Established and continually improved communication, credibility and cooperation between corporate and franchisees. Served as a vital link in communicating information to both parties.

Professional Experience and Skills

Business Operations

Customer Service & Public Relations

Established and maintained the highest level of customer service and public relations, resulting in customer retention and long-lasting relationships.

Stimulated community involvement by personally joining in civic activities and creating local promotions.

Team Development and Supervision

Hired, trained and developed a highly efficient, well-structured staff, instilling company loyalty and efficiency.

Conducted continuous personnel training programs using both corporate and self-directed training programs.

Sales & Accounting

Maximized sales and improved Quality, Service and Cleanliness (QSC) and appearance levels.

Maintained effective advertising/sales promotions, recommended menu improvements, and upgraded image.

Participated in local cooperative advertising groups.

Accurately maintained bookkeeping and business records in compliance with proper accounting procedures.

Maintained and controlled food, labor and controllable costs, achieving and exceeding projected sales.

Quality Assurance

Maintained food preparation and handling in compliance with all Federal and local Health Department regulation standards and policies.

Strictly controlled maintenance, housekeeping and sanitation standards within Health Department regulations.

Corporate Management

Franchisee Consulting & Team Support

Provided restaurant operations/control and general business counseling that included labor law issues.

Developed and maintained company image and standards by auditing and enforcing high Quality, Service and Cleanliness (QSC) and Food, Sanitation and Quality (FSQ) levels.

Evaluated performance of franchisee management team, ensuring compliance with contractual obligations.

Maximized franchisee sales, identified undeveloped markets, and assisted in selecting processing new sites.

Encouraged/assisted with relocation and actively assisted with new restaurant opening and training.

Protected trademarks and reported misuse of trademark infringements.

Inspected disenfranchised restaurants to ensure removal of company identification and products.

Corporate Relations

Established and improved communication, credibility and cooperation between company and franchisee.

Tightly controlled franchisee expense budgets and maintenance/upkeep of all company property.

Identified problems and utilized corporate expertise to resolve issues and improve profitability.

Maintained harmonious franchisee/franchiser relations to maximize profitability and sales

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