Customer Service Data Entry

OBJECTIVE

To use my years of experience in customer service and my knowledge of administration, computers, data entry cash handling in an environment that allows for growth and opportunity.

SUMMARY

A dedicated professional who is a self-starter and has the ability to multi-task, works well with people and works well in a fast-paced, deadline-driven environment, Ability to handle pressure with ease and confidence, is attentive to detail, can deal with the public in stressful situations with success and is knowledgeable in Office (97 & 2000), Internet Explorer, Secretary of State Knowledge Base System (SOSKB), Genesis. Expert in MMIS edits and audits as they relate to Medicaid claims billing and processing.

PROFESSIONAL EXPERIENCE

EDS, an HP company, Raleigh, North Carolina PVS-Insurance Research Analyst 2007-Current

Under minimal direction, reviews research issues

Follow up with phone calls to providers as needed

Escalates issues to appropriate management in a timely manner

Work as liaison with DMA, EDS and Provider community

Work intake list in a timely manner, Pull paid histories

Respond to providers in a timely manner, Checking PA segments and CA denials

Answer basic to complex Medicaid question, Adheres to requirements of Call Center Schedules

Secretary of State, Raleigh, North Carolina

Data Entry/Proffer 2006-2007

Process information as required by the Secretary of State using SOSKB, alphabetize

Uniform Commercial Code (UCC) filing, train new employees, proof all work completed

by others to verify accuracy of data entry tasks. Worked on a special project manually going through

more than a million documents and redact any displayed key ID information such as social security

loan numbers, bank account number, employee id number to protect people's privacy.

Logan Road House, Garner, North Carolina 2004-2007

Cashier/Server/Host

Answered telephone and took food orders, prepared and carried food orders to customers cars

Handled correspondence for store accounts concerning status of orders. Collected payments for orders.

Hostess: Greet customers and seat them at the table

Server: placed orders for customer put orders in computer take the food/drinks to table

Collect payments for order, clean up after each party.

Certification 2011-

North Carolina Intervention

First Aid & CPR

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