Quality Assurance Customer Service
Resume:
VICTORIA PAYKIN
** ****** **., ******** ****, ON, L4E 4W8
416-***-**** // ng7e8y@r.postjobfree.com
QUALITY ASSURANCE PROFESSIONAL
- Solution-focused Q/A Lead with over 5 years professional experience and demonstrated achievements in quality assurance and customer service in the military aerospace and transportation industries.
- Solid expertise in: continuous improvement by researching information related to quality issues and performing QMS audits, preparing professional audit reports to manufacturing / engineering / management stakeholders and making valuable recommendations; initiating corrective and preventive actions and evaluate the outcome and effectiveness of their implementation through quantitative and/or qualitative assessment; root cause analysis and internal investigations
- Adapted easily to new concepts and responsibilities able to work with different teams and different levels of management
- Successfully collaborated with cross-functional teams to resolve quality concerns
- Highly organized and responsible with strong time-management skills and proven ability to work well under pressure
- Extremely fast and inspired by new challenges learner
- Focused and precise professional with outstanding documentation and organizational skills
- Able to work with minimum supervision, be a reliable team player, demonstrate initiative as well as leadership
Certifications and Technical skills:
- TCCA CAR 573 / 571, AS 9100, AS9102, ISO 9000 standards.
- EASA certified inspector (EASA Part 21 Subpart G, EASA Part 145), Elbit Systems Ltd.
- Certified IPC Specialist, Serial No. J001-8808, Elbit Systems Ltd.
- Microsoft Office, Visio, Project
- DOE, SPC, Jump, Six Sigma
- BAAN, FRACAS, PLM
PROFESSIONAL EXPERIENCE
QUALITY ASSURANCE PROFESSIONAL
PRODUCTION INTRODUCTION – BOMBARDIER TRANSPORTATION NORTH AMERICA,
TTC TORONTO ROCKET SUBWAY PROJECT 09/2011 - …
Implement and maintain quality assurance systems in compliance with customer and company requirements. Train and support site employees and management to comply with specific requirements of the site quality program.
Key Accountabilities:
- Coordinate, assist and support management and engineering in implementing quality assurance programs.
- Lead certain quality control efforts as directed by the General Manager.
Victoria Paykin 2/2
- Continued
- Maintain QA documentation and review controlled documentation for quality and regulatory impact as required by the Quality Management System and internal customers.
- Assure the corrective/preventive actions are established, tracked and trended and that root cause elimination is completed for identified issues by appropriate function.
- Ensure compliance with regulatory, operational and contractual requirements including ISO 9001:2008.
- Manage internal audit and corrective/preventive action programs to maintain ISO and regulatory compliance.
- Hosted Transport Canada on-site audits.
QUALITY MANAGER 11/2010 – 09/2011
TORONTO SKY AVIATION INC. – TCCA AMO (APPROVED MAINTENANCE ORGANIZATION)
Represent the company in dealings with the Transport Canada Civil Aviation Authority (TCCA), European Aviation Safety Agency (EASA) and other National Aviation Authorities.
Key Accountabilities:
- Planed, developed and monitored Quality Management System and company’s activities in order to comply with TCCA, EASA and other regulatory requirements, company Maintenance Policy Manual and quality procedures.
- Continuing Airworthiness Process throughout the electrical components rewind process.
- Implemented a quality audit program in compliance with all maintenance procedures and regulatory requirements; review at regular intervals.
- Assessed suppliers of new and used components and materials for satisfactory product quality in relation to the needs of the organization.
- Accountable for conducting internal audits, responding to customer issues, internal investigations of non-conformances; monitoring calibration system, shelf life recall log, AVL.
- Planed, prepared and carried out training of employees.
Q/A Lead 10/2007 – 04/2010
Technologies & Operations Division, Production Quality Assurance Department
Elbit Systems Ltd. (global electronics company with $2.83 billion revenue, NASDAQ: ESLT, TASE: ESLT) www.elbitsystems.com
In-charge of all aspects of quality assurance in the Displays Final Testing Department, which has rich array of technologies for production of high performance avionic military and civil displays. Led approximately 40 projects and coordinated cross-disciplinary team of 40.
Key Accountabilities:
- Led Q/A projects from client contract review and assessment to determine feasibility and production capacity to the production quality appraisal ensuring specifications and standards are met.
- Liaised with internal and external customers and production and technical supervisors to resolve concerns. Ensured the timely and effective resolution of quality related issues.
- Performed internal audit of Quality Management System according to Standard AS 9100 and recommended and implemented changes to audit plans and procedures.
- Performed root cause analysis and implemented corrective actions and process changes to avoid re-occurrence. Transformed quality methodology and practices from being reactive to being proactive.
- Prepared non-conformance reports and authorized disposal of non-conforming materials.
- Led First Article Inspection processes according to Aerospace Standard AS 9102: review of engineering drawings, specifications and manufacturing documentation and Functional Test Procedure.
- Analyzed quality data at monthly Quality Forum.
Projects and Accomplishments:
- Successfully commissioned 23 subway train sets to TTC within a year having first submission just week after being hired as Quality Assurance Professional while moved from Aviation Industry to Transportation.
- Q/A Lead of the Final testing Department in such projects as F-18 and V-22 Osprey of Boeing, Himars Launchers of Lockheed Martin, OH58, EC 225 of Eurocopter.
- Initiated improvement in managing of FAI processes by organization of weekly status meetings with cross-functional team. Significantly reduced projects’ preproduction period making them time and cost more effective.
- Participated in Kaizen processes in early stage of project making improvement recommendations to manufacturing flows and documentation.
- Successfully led CABs (Corrective Action Board) and issued CARs (Corrective Active Request).
EDUCATION
M.Sc. - Quality Assurance and Reliability 2009
Technion, Israel Institute of Technology, Haifa, Israel
B.Sc. in Computer System Engineering (cum laude) 1999
Kherson State Technical University, Kherson, Ukraine
RELEVANT PROFESSIONAL & TECHNICAL TRAINING
Certificate in Audit for AS9100 2008
Top of Quality Ltd., Israel
J-STD-001 Requirements for Soldered Electrical and Electronic Assemblies (Inspection module) 2008
CIT’s Serial No. J001-8808, Gabriel Rosin, Elbit System Ltd.
REFERENCES are available upon request.
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