Customer Service Management

Objective

An ambitious and hardworking professional looking to join an organization that will allow me to enhance and or exercise my management skills, and to provide quality business skills to better prepare myself for future positions within the company, also to enhance the organizations goals for success.

Professional Summary

• Motivated, personable business professional with Associates degree and Bachelors Degree and successful 5-year track record of profitable managerial skills.

• Diplomatic and tactful with professionals and non-professional subordinates at all levels. Accustomed to handling sensitive, confidential records.

• Demonstrated history of producing accurate, excellent customer service given to customers with high client satisfaction.

• Flexible and versatile to many positions. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Written Correspondence

General Office Skills Customer Service

Scheduling

Marketing & Sales Front-Office Operations

Professional Presentations

Human Resource

Education

OLD DOMINION UNIVERSITY- NORFOLK, VA 23508

Major: Business Management Graduated: May 5th 2012

-Old Dominion Rotaract Club – President

TIDEWATER COMMUNITY COLLEGE – PORTSMOUTH, VA 23701

Associate’s of Science in Business Administration and Management Graduated: May 11th, 2009

-Phi Beta Lambda Business Fraternity- Chairman of the Board

Professional Experience

CUSTOMER SERVICE/ MANAGEMENT/ MARKETING/ GOVERNMENT

Built a clientele supported by business promotion.

Create special promotions, write/design print and outdoor advertising, and helped coordinate media buying.

Resulted in multilateral staff achievement of work objectives

Trained, supervised, and evaluated staff with improving management skills.

Directed recruitment and retention of supervisors and staff of about 15 store employees within the procedure of the organization

Employment History

- PESCO CLOTHING CO.- Norfolk, VA

Assistant Manager, April 2006 to Present

- DEP. OF NAVY (JFCOM)- Suffolk, VA

Management Assistant (Summer Hire), July 2010 to Oct 2010

- BREAK THE GLASS FOUNDATION– Chesapeake, VA

(Intern) Assistant to Executive Director, 5/2010 to 6/2010

- SMILEY MARKETING- Portsmouth, VA,

(Intern) Assistant to Marketing Director, 5/2009 to 7/2010

- TJX COMPANIES (TJ MAXX) – Chesapeake, VA

Mentor/ Sales Associate, 2005-2006

Volunteer/ Achievement Information

CITY OF PORTSMOUTH - 6/3/2009-

Department of Economic Development

• Update current business database with more information

• Assisted with Ribbon Cutting Ceremony for new and upcoming businesses

• Assisted with Business Appreciation Events

ODU ROTARACT CLUB- PRESIDENT- FALL 2010 to Present

• Food Drive

• Campus Cleanup

• Rotary Club Events

• Adopt a Highway

FOOD BANK OF SOUTHEASTERN VA – 12/11/2010

• Produced 291 Book bags of food to children in less fortunate areas.

• Sorted about 1500 pounds worth of food.

PAINT YOUR HEART OUT – 4/16/2011

• Painted the house of a elderly or less fortunate family

• Nationwide Event

Achievements

THE UNITED STATES AIR FORCE- CHESAPEAKE AFJROTC SUMMER LEADERSHIP SCHOOL

June 25, 2004 – Certificate of Training

CHESAPEAKE AIR FORCE JROTC

April 27, 2006- Superintendents Award

NATIONAL AWARDS

April 27, 2006 - Military Officers Association of America- The MOAA JROTC Medal

The American Legion ROTC Program – Military Medal

SECURITY CLEARANCE

-Active Secret Clearance

TYPING

Extensive Microsoft Office Knowledge

-47 WPM (Certified From Virginia Employment Commission)

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