Office Manager/Executive Assistant

DENISE C. NADEAU

***** ******** ***** *******@*****.***

Houston, Texas 77070 832-***-****

PROFESSIONAL PROFILE

Highly Accomplished Office Executive, offering 15+ years diverse experience coordinating, planning and supporting daily operational and administrative functions as well as extensive business development expertise

 Demonstrated capacity to provide comprehensive support for executive-level staff; excel at scheduling meetings, coordinating travel, and managing all essential tasks

 Proven track record of accurately completing research, reporting, information management, and marketing-support activities within demanding time frames

 Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives

 Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages

 Exceptionally skilled in the Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), Visio, QuickBooks, and all necessary office equipment

PERSONAL STRENGTHS: recognized for innovation, creativity and process improvement; committed to highest quality standards; versatile and flexible; loyal to company objectives, with extremely strong work ethic

CAREER OVERVIEW

Galiso, Incorporated, Montrose, CO 6/2008 to 9/2009

EXECUTIVE ASSISTANT

 Provided administrative support to the President of a leading manufacturer of hydrostatic cylinder testing systems. Organized and prepared confidential business and personal expense reports. Arranged complex domestic and international travel itineraries. Reviewed and processed financial payments for all business and personal matters. Coordinated meetings, conferences and managed daily calendar. Utilized the SBT accounting software system for purchasing, inventory control, vendor and customer management. Assisted other departments, such as purchasing and accounting, as requested.

SSIP, LLC, Houston, Texas 9/2004 to 3/2008

US OPERATIONS MANAGER AND BUSINESS DEVELOPMENT MANAGER

Held concurrent positions for an international IT consulting firm

 Operations Manager tasks (HR and Office Management): New hire intake processing and orientation. Managed employee benefits including enrollments, terminations, and policy renewals of health, dental, vision, life, disability and 401k. Processed payroll including timesheets, bonuses, vacation tracking and expense reimbursement. Completed immigration documents and coordinated with corporate attorney for all H1B and L1 employees. Managed vendor services including phone system, cellular service, computers, office equipment and supplies. Secured new business insurance policies and conducted all renewals. Utilized QuickBooks for all accounts payables and receivables. Generated and submitted invoices to clients and tracked payments. Created weekly AR/AP report to submit to the company president. Coordinated all aspects of the office move to another location.

 Business Development tasks: Researched, recruited, interviewed and selected technical SAP contract consultants for clients. Prepared and executed binding project contracts and negotiated consultant rates with other firms and the clients. Developed new business opportunities and maintained existing client relations. Served as the single point of contact for consultants and clients throughout the duration of a project. Arranged complex international and domestic travel itineraries and cost-effective lodging for traveling consultants.

continues

DENISE C. NADEAU

Résumé Page Two

Wolff Companies, Houston, Texas 5/2003 to 9/2004

EXECUTIVE ASSISTANT/PERSONAL ASSISTANT

 Provided high-level administrative support to the Chairman and President of a privately owned, Houston-based holding company, which invested in real estate, the professional sports business, and farming and ranching. Prepared letters, interoffice memos, and other sensitive and confidential correspondence. Screened and handled all incoming calls and made return calls on Mr. Wolff’s behalf. Prepared complex international and domestic travel itineraries including a private Learjet service. Reviewed and approved business and personal invoices for payment. Maintained daily calendar and other schedules and made appointments. Collected and organized large volumes of written and electronic information. Coordinated meetings and social events. Prepared meeting materials, arrangements and presentations. Selected and scheduled vendors and maintenance at private residences in Houston, Nantucket and San Francisco. Handled all personal matters to allow extended optimum effort toward the management of Wolff Companies affairs.

DataVox, Inc, Houston, Texas 8/1996 to 4/2003

Earned progressive responsibility in project management related to business development, product implementation and client training for communication systems provider. Spearheaded introduction of several new products, participating in development and testing as well as design of marketing and training programs.

SALES MANAGER / COMMUNICATIONS CONSULTANT – DataVox (00-03)

 Spearheaded pilot project to develop small business division. Developed and hosted open house to recruit, interview and select 20 untried sales representatives, and conducted four-week training program. Provided ongoing management for sales force of 10, developing forecasts and providing motivation to attain peak performance. Created web-based marketing concept, and led implementation team.

DIRECTOR, PARTNER DEVELOPMENT AND SUPPORT – DoubleTalk Software (98-03)

 Launched strategic sales campaign to expand marketing of proprietary telephony software through network of equipment dealers. Generated participation, trained and certified dealers, and provided ongoing partner support and problem resolution.

 Hosted booths at several national trade shows, demonstrating software on various brand-name phone systems and promoting competitive advantage for dealers in nationwide markets. Designed sales materials and narrated demonstration CD. Trained internal staff in marketing of partner network.

SOFTWARE PROJECT COORDINATOR – DoubleTalk Software (97-03)

 Instrumental in rollout of leading-edge computer telephony integration network application for commercial clients. Installed software on up to 100 workstations, and customized functionality.

 Led product demonstrations for client presentations, which were conducted at company technology center and at national telecom trade shows and local business expositions. Coordinated advertising effort.

 Participated in full range of product development, testing and reporting of bugs for multiple versions.

INSTALLATION COORDINATOR – DataVox (96-97)

 Led month-long telephone system installation projects, including equipment order tracking, interaction with service providers and scheduling of staff onsite. Served as ongoing point of contact for problem resolution and system upgrades.

ASSISTANT TO PRESIDENT (96-03)

 Rapidly earned assignment to oversee and serve as customer advocate for numerous new projects.

 Managed office staff of three. Recruited, interviewed and selected employees at all levels including executives, and managed new-hire orientation and administration processes.

EDUCATION

The University of Texas at Austin English Literature – 126 accumulated credit hours

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