Sales and Marketer....Advisor, Customer Service
Resume:
ISABELLA REGINA
**** ******* **., *** *******, CA 90042
*********@*****.***
OBJECTIVE:
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I LEAD BY EXAMPLE AND WOULD LIKE TO CONTINUE TO EXCEED IN MY CAREER EXPECTATIONS AND THEREFORE CHALLENGE MYSELF FURTHER. I HAVE OVER 20 YEARS IN THE BUSINESS WORLD WORKING WITH INTEGRITY AS MY GUIDE. I HAVE OVER 5 YEARS DIRECTLY RELATING TO MARKETING/BUSINESS IN THE FIELD OF ELDERLY CARE.
WORK RELATED EXPERIENCE:
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Qualifications:
• Inside Sales by conducting walk-in and scheduled tours with prospective residents.
• Prepare and complete move-in paperwork ensuring a smooth transition for the resident and acting in compliance with company policies and appropriate State Licensing regulations.
• Outside Sales by developing and maintaining relationships with any and all potential referral sources and conduct on-going field visits.
• Inquiry incoming calls qualifying prospective residents, effectively matching our services to their needs thus maximizing move-in potential.
• Organize community events for purposes of maximizing move-in potential. Maintain data maintenance.
• Communication liaison with prospective residents, referral sources, management and staff.
• Leads; Pre-qualify and refer families to APFM senior housing partners.
• Manage data; Prepare reports; organize and schedule conference meetings;
• Coordinate travel arrangements
• Dispatch staff.
• Coach, manage and communicate intake calls.
• Perform marketing to enhance and increase client base.
• Communicate and ensure projects are carried out, delegate
• Perform all administrative tasks.
• Order and maintain office supplies
• RESPONSIBLE FOR Month-end Close Processing and Analysis Expense Tracking
• Customer Service; POWERFUL Communication SKILLS: ACTED AS LEAD liaison with responsible parties AT ALL LEVELS OF AUTHORITY
• SUPERVISED ALL corporate accounting clerks LEADS to HELP resolve all pertinent issues.
• Articulate strong communications ORALLY AND IN WRITING TO conduct any and all office functions as needed.
• Responsible for all office management, leasing and accounting functions for property Management Company.
• Collected rent for 200+ residential apartments. Liaison with CEO, operation and apartment managers, vendors, tenant relations and/or other principal involved with company.
• Conducted collection calls for 14 residential buildings recovering any/all past due rents.
• Processed documentation including new tenant/tenant move-out paperwork, rent increases, payroll, quarterly management fee/reimbursement/bonuses.
• Accounts Receivables; Prepare, input, and maintain all accounts receivable data including monthly billing, billing adjustments, processing of cash receipts and monitoring of aging reports in a timely manner.
• Accounts Payables; Prepare, input, and maintain all account payable data including setting up vendors, tracking expenses, and processing expenses in a timely manner including capital expenses.
• Payroll; Administer payroll function at the community including monitoring and submitting appropriate payroll information to corporate and coordinating the process for time clocks and payroll runs.
• Human Resources; administer employment functions and company policies
• Perform Background checks, new hire paperwork and orientation acting in compliance with company policies and appropriate State Licensing potential.
o Administer benefits program, education and assisting employees with enrollments and plan changes.
o Perform HR duties, supervise, train and council employees
Interview and terminate, perform exit interviews.
• Excelled in Collections; handle collection calls with goal of zero bad debts.
• Maintain Budget Reports
• Engaged with resident customers, sales and finances and managed all community business functions.
• Auto Floor Sales; selling new and used autos utilizing excellent customer service
COMPUTER/TECHNOLOGY SKILLS
• MSOFFICE/EXCEL/WORD/OUTLOOK,
• PROFICIENT KRONOS, MOVEN, CARMS 4.0,/YOU’VE GOT LEADS
• KNOWLEDGEBALE OF PEOPLE SOFT, JD EDWARDS, QUICKBOOKS,
• SAP, RAINTREE,
• Develop and maintain data on Excel.
WORK HISTORY
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ELDERCARE ADVISOR A Place for Mom, Santa Monica, CA April 2009 - Present
MARKETING DIRECTOR Las Palmas, Laguna Woods, CA 2009 - 2009
BUSINESS OFFICE/MARKETING DIRECTOR Atria Senior Living, Irvine, CA 2006 - 2009
ADMINISTRATIVE MANAGER Able Home Health, Inc., Newhall, CA 2001 - 2006
OFFICE MANAGER/SALES/ ACCOUNTING Frankman Properties Co., Tarzana, CA 1999 - 2001
REFERENCES: Available Upon Request
BEEN FINGER PRINTED/PASSED BACKGROUND CHECK, TB, AND PHYCIAL EXAM.
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