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DINA MARIE FERGUSON

Mobile: 1-630-***-****

****.********@******.**********.***

Objective:

To obtain an increasingly challenging position in export and import operations

where I can utilize my knowledge, experience and technical proficiency.

Education:

Joliet West High School

Honors

UNDERGRAD-JOLIET JR. COLLEGE

Training / Certification

• CUSTOMER COMPLAIN MANAGEMENT

o TSA REGULATIONS

• INCO-TERMS

• RATES

Professional Experience:

2010-PRESENT DHL GLOBAL FORWARDING

Job Responsibilities: coordination between ali applicable parties for Airfreight

export shipments while ensuring service commitments are

achieved and maintained in accordance with client and

company objectives. Prepare issue and submit documents

necessary to complete the export process and provides clients

with advice concerning terms of delivery, payment, insurance

and all other Airfreight export services. Ensure that invoices

of rendered services are completed accurately and in a

timeframe consistent with company policy. Familiarity with US

Transportation Security Administration (TSA) procedures.

Understanding of the US Automated Export System (AES).

Analyzes and resolves complex cross-functional issues.

2007-2010 EXEL LOGISTICS (SANDVIK)

Job responsinilities:

Handle special accounts with multiple suppliers. Coordinate

out-going

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