Customer Service Manager

LORI A WALKER

*** ********* **

WASHINGTON, IL **571

309-***-****

Summary

I am Responsible, Versatile, Detail Oriented, and Comfortable in a Fast Paced Environment. Skilled in many Office Machines and Procedures including but not limited to: Microsoft Word, Excel, Word Perfect, Quick Books, Schedule Pointe, Total FBO, and Prophesy.

Employment History

Bull Lathrom & Sons Trucking, Washington, Il 6/10 12/11

Office Manager / Dispatcher, Scheduler, Dispatching and Tracking 20 drivers. Coordinating and scheduling Loads. Accounts payable and receivables. Computer entry, multi-line Phone use. 24 hr. on call dispatcher.

DUI Solutions & Treatment Alternatives, Bloomington, Il 8/09-6/10

Receptionist, scheduler, secretary.

Walters Brothers Harley Davidson , Peoria, Il 2/08 - 4/09

Service writer / Scheduler

Southern Jet Center Sanford ,FL. 5/07 - 2/08

Interior department, Refurbishing aircraft interior and exteriors. I then moved to the 145 Repair Station maintance shop in October of 07 and have been an aircraft mechanic apprentice.

All Seasons Pools Service, Sanford , FL 6/06 - 5/07

Construction Scheduler

Scheduling construction of the building of hundreds of pools and spas. Scheduled sub-contractors thru all Phases of Pool Construction. Inspections with the Counties as required by State Law. Working closely with the Superintendents on the job. Multi phone and radio use.

Regional Airline Academy , Deland , FL. 10/05 - 4/06

Scheduling Manager

Scheduling Aircraft Training Activities, Ground Briefings, and Ground Schools with Instructors and Students within the appropriate time frames. Managing 175 students and 50 instructors. Computer entry, Multi Phone use and Dispatching.

J. D. Associates, Deland , FL 7/03 - 2/05

Dispatcher / Scheduler

Dispatching and Tracking 25 drivers. Coordinating and Scheduling Loads. Computer Entry, Multi-line Phone use. 24 hr. on call dispatcher.

All Pro Wall covering, Deltona , FL 6/02 - 7/03

Painter / Secretary/ Scheduler

Preparation, Masking, Painting, Drywall Finishing, Organizing and Supervising Projects. Office Duties, Phones, Billing Invoices, Bookkeeping, Monitoring Expenses ( Quick Books)

Pit Stop Pub / Ocean Breeze , Daytona Beach , FL 5/02 - 6/02

Bartender, Server, and Cashier

Sharps Discount Liquors, Daytona Beach , FL 3/02 - 5/02

Cashier Inventory Stock, Sales, and Customer Service

Eloy Chamber of Commerce, Eloy , AZ. 10/01 - 2/02

Office Assistant

Office Duties, Attending all Meetings, Recording Minutes, Attending and Participating in all Chamber Functions. Computer and Data Entry.

Arizona City Family Chiropractic, Arizona City , AZ. 5/01 - 2/02

Office Assistant / Receptionist

Scheduling, Computer Entry, Filing, and Customer Service.

Fitzpatrick’s Landing, East Peoria , IL . 5/98 - 2/01

Owner / Manager

Restaurant Owner Operator. All the duties of Personnel and Management, Payroll, Bookkeeping, Bartending, Cooking, Hosting.

Blondie's Bike Dreams, Inc. 1/95 - 10/98

Owner / Manager

Custom Motorcycle Builder, Design, Construction, Inventory, Personnel Management, and Customer Service.

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