System Administrator

THERON TUCKER

**** ****** ****** #*** ● Northridge, California 91324 ● 818-***-**** ● *********@*****.***

SYSTEM ADMINISTRATOR

Dynamic, results-oriented System Administrator with exceptional background in communications and management systems, specifically within the insurance industry. Proven track record of successfully keeping projects on-time, on-budget, and within scope. Expertise in directing cross-functional teams and applying technologies to deliver creative solutions, achieving cost-savings and profit growth with limited resources. Outstanding ability to manage projects from start to completion and oversee multiple projects simultaneously. Exceptional skills include communication, organizational, and leadership.

CORE COMPETENCIES

Workstation Development ● Corporate Infrastructures ● National Environments

Networking ● Multiple Project Management ● Desktop and Server Support ● Hardware Management

TECHNICAL SKILLS

• Operating Systems: DOS; Windows 95, 98, NT, XP, Vista, Windows Server 2000/2003; Mac OS X

• Server Applications: Microsoft Exchange, Active Directory, Group Policy, Symantec Ghost, VMWare

• Desktop Applications: Microsoft Office; Service Applications: Remedy Ticketing System

• Hardware: Wireless, printers, IBM/Lenovo, HP Blade, Compaq, Dell

• Protocols: DNS, WINS, DHCP, SMS, TCP/IP, VPN

PROFESSIONAL HISTORY

21st Century Auto Insurance, Woodland Hills, California

Senior Desktop Support Technician (2003 to 2008)

Supported over 5,000 corporate users nationally in Windows environment, serving as a member of a 12-person team. Managed support requests for XP and 2000 users and met their needs with the highest level of customer service. Supported desktop and network personnel on a daily basis. Lead the company-wide migration from the Windows 2000 operating system to Windows XP. Supported remote users on business applications and VPN issues. Built and supported VMWare VDI Slices. Assisted with the deployment of servers and other hardware.

Key Accomplishments

• Supported the company-wide IP conversion project, leveraging knowledge of TCP/IP and desktop/server integrations.

• Trusted to work with the disaster recovery project that simulated recovery efforts to ensure and streamline operations.

• Traveled to multiple offices with Cisco networking group to switch over offices to new IP address.

Verizon Advanced Data, Inc, Thousand Oaks, California

DSL Administrator (2000 to 2002)

Installed networking equipment in addition to software and other hardware as a member of the Enhanced Products Group. Used diagnostic programs to troubleshoot customer issues while maintaining excellent customer service. Demonstrated ability to work individually or as a team.

Additional Experience: An additional two years in the IT industry as a Network Analyst for American Honda Motors and Toyota Motor Sales USA, providing network support and problem resolution in national retail environments.

EDUCATION AND CERTIFICATIONS

MCSA Certified, MCSE 2008

Integrated Digital Technologies Corp., Microsoft Authorized Training Center

A+ Certified, MCP Certified; CCNA Trained

North American Computer College, Glendale, California

Associate of Science, Electrical Engineering

ITT Technical Institute, Carson, California

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