Manager Customer Service

JEANNE MacADAMS, CEBS

Ft. Lauderdale, FL

Cell: 732-***-****

Benefits, Compensation, and Human Resources professional with proven abilities to design, implement, communicate, administer benefit and compensation programs that compliment a total rewards strategy and support strategic business objectives. Extensive technical knowledge of retirement savings plans in the US, Canada and UK; 409(A) non-qualified executive plans; relocation; insured and self-insured health and welfare plans; voluntary benefits; immigration processes; and human resources policies and practices.

CORE COMPETENCIES

Long-Range Planning

Vendor Negotiations

Project Management

Staff Development Financial Acumen Technical Knowledge

MAJOR ACCOMPLISHMENTS

Health & Welfare Plans:

• $800K savings in 2010 and 2011 by eliminating the health plan gatekeeper requirement, renegotiating monthly fees and making only minimal plan design changes; $1.6 million savings realized in 2009 by self-insuring medical plan for 1,000 employees.

• Improved efficiency and accuracy of data transmissions to various vendors from seven site HR staff by outsourcing benefits transactions. Cost/benefit analysis indicated $150K savings each year. Project managed and operational within three months.

Retirement Plans:

Administrative Committee member on various savings plans overseeing annual reporting to regulatory agencies and employees, restating plans as required, conducting educational sessions, and presenting data in scorecard format to executive committee members.

In 2010 concluded termination of a defined benefit plan including fund transfers to employees and 5500 reporting.

In 2008, combined three separate 401(k) plans into one plan and restated the Canadian pension savings plan.

Mergers, Acquisitions and System Implementations:

• Served on several integration committees to ensure benefit issues were addressed appropriately for various employee groups, including retiree medical and employees under collective bargaining agreements.

• Completed due diligence comparisons of all policies, procedures, and benefits for acquisitions and divestiture activities.

• Benefits project lead for conversions to: PeopleSoft HRIS and Oracle systems as well as when benefits were outsourced.

Expatriates, Relocation and Communications:

• Relocated senior management families from Germany and United Kingdom to United States and relocated new hires to various US locations as required.

• Communicated benefit plan features via printed collateral, webinars and recorded sessions.

JEANNE MacADAMS, CEBS

EMPLOYMENT HISTORY

EMD Chemicals, Inc. Gibbstown, NJ (1,000 employees) 11- 2007 to 10-2011

(Wholly-owned subsidiary of Merck KGaA, Darmstadt, Germany (33,000 employees)

Benefits Manager - responsible for comprehensive benefits package covering employees in various US and Canada locations. Managed non-qualified deferred compensation program, immigration activities, and relocation policy in addition to health, welfare, retirement savings plans and retiree medical programs.

Radian Group, Inc., Philadelphia, PA (780 employees) 2007 (10 mos)

Total Rewards Manager: Designed, revamped and administered pay-for-performance compensation program which included varying combinations of cash, stock options and restricted stock grants. Served on transition team during proposed merger with another mortgage company.

MedQuist Inc., Mt. Laurel, NJ (7,000 employees) 2002 - 2006

Benefits Manager with benefits program responsibilities from design, costing, negotiating vendor and provider contracts to communicating and administering self-insured health plans including HRAs, welfare plans, savings plan and executive non-qualified plan. Managed seven staff members.

Methodist Health Care System, Houston, TX (14,000 employees) 2000 - 2002

Sr. Human Resources Communication Partner/Retirement Team Manager - Designed communications to project a unified department image. Assignment accepted when reorganization announced and entire HR team downsized. Prior position:

Benefits Director – Managed team of 14 responsible for self-insured medical plans, 403(b) plans, life and disability programs, relocation, executive compensation, employee workers’ compensation clinic, and voluntary benefits. Reworked the call center and instituted a customer inquiry tracking system. Recruited by Delta Technology HR vice president.

Delta Technology, Division of Delta Air Lines, Atlanta, GA (2,500 employees) 1997 - 1999

Compensation & Benefits Manager – Managed team of five customer service representatives. Within $56 million budget, restructured entire compensation program including a non-qualified plan to replace defined benefit plan and negotiated a market-competitive benefits package. Relocated in excess of 350 employees per year.

Philadelphia Contributionship, Philadelphia, PA (550 employees) 1984 - 1997

Human Resources, Compensation and Benefits Manager -- Sole HR practitioner responsible for all phases of compensation, benefits, and payroll functions.

EDUCATION & MEMBERSHIPS

St. Leo University, FL BA Management/Administration 2006

Wharton School, Univ. of PA Certified Employee Benefits Specialist (CEBS) 1984

Certifications 360 Feedback

Extraordinary Customer Service 1997 1999

Memberships CEBS - Past president of NJ & PA Chapters 1995-2005

Seminars Health Reform Act, 401k Fee Legislation 2010-2011

Instructor CEBS Course 1 – Health Care, GA State Univ. 1998

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