Social Service Worker

SHAHERA L. WILEY

**** **** ********* ***** ***# *08IRVING, TEXAS 75062 PHONE 972-***-****

EMAIL ********@***.***

OBJECTIVE

To secure a challenging position with a progressive firm that will utilize my skills and experience, and provide growth opportunities

QUALIFICATION SUMMARY

Three years hands on experience in the case management field

Excellent communication and interpersonal skills

Technical Skills: Windows 2000, XP, and Vista. Working knowledge of Lotus Notes

Effective planning, organizational, and implementation skills

Capable of working independently or as a part of a team effort

EXPERIENCE

Adapt of Texas Dallas, TX

Case Manager October 2007 – April 2010

Work on getting clients to sustain permanent housing

Provide clients training in the areas of personal hygiene, accessing community resources, household management, or other needs outlined in the clients “Treatment Plan”

Attend weekly case management meetings and other training sessions as required.

Assists clients with money management, such as: check balancing, budgeting of monthly bills, and creating savings plans

Maintain accurate client documentation and other pertinent paperwork and reports

Provide transportation to clients when required

Exercise patience, understanding, and concern for each clients health, safety, development, and enjoyment of life.

Ability to communicate effectively in oral and written forms with consumers, families, significant others, coworkers, supervisors, other service agencies, and within the community

Ruston Development Center Ruston,LA

Residential Services Specialist II February 2006 – August 2007

Supervised and maintained the well-being of mentally and physically challenged adults

Assisted in the training and guidance of individuals in self-help skills

Developed and implemented Active Treatment, Nutritional, Behavioral, and Physical Support Plans

Assisted adults in managing monthly income

Provided support in helping reformed adults in sustaining permanent housing

Northwest Development Center

Bossier, LA

Social Service Counselor I September 2006 – April 2007

Interviewed members of families and individuals at the center or in the community

Proposed plans for assisting individuals

Evaluated and provided written assessments of family, medical, and social history of the client

Advocate for individuals at team meetings

Assisted severely physically disabled clients in creating spending plans

Lincoln General Hospital

Ruston, LA

Nursing Assistant June 2001 – January 2005

Administered basic human needs to patients

Assisted in taking vital signs of the patient

Performed clerical duties for both the Doctors and Nurses

Assisted nurses in prepping surgical patients

EDUCATION

Grambling State University

Grambling, LA

Bachelor of Art: Social Work May 2007

References available upon request

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