Customer Service/ Management

Susan Newkirk

** ******** ******

Wilmington, VT 05363

*****@*********.***

802-***-****

.

Experience

**/**-*******

n Snow Lake Lodge, Mount Snow Resort, West Dover, VT

Front Desk Associate

Responsible for the checking in and out of guests, answering multiple line telephone, use of Springer Miller Resort software, maintaining a cash drawer, posting credits and debits to guest accounts, building and printing of reports, faxing, adding machine, answering questions and obtaining information about services and amenities, constant guest contact, resolving immediate issues and thinking ahead to avoid any problems. Working in a team environment, which include management, maintenance, housekeeping, food and beverage, group organizers, and outside contractors.

04/92-09/06

n Yacht Management and Provisioning, Norwalk, CT, Newport, RI, Miami Beach, FL

Manager

Responsible for managing staff, travel arrangements, transportation, housing, vehicles, and yachts, while moving constantly within the USA and internationally following 12 month calendar of regattas, events and races.

Duties included but not limited to greeting arrivals, arranging itineraries, time schedules, reconciling cash and credit accounts invoicing, buying, organizing, vehicle upkeep, preparing meals and arranging dinner parties, meetings and cocktail parties for up to 50 owners, crew members and VIP guests in upscale rental housing and Hotels around the world.

Managed multiple highly intense situations, including service people and staff, implemented protocols and time management schedules under intense time pressures while maintaining a smooth flow of events.

Education

Bay State College Boston, MA 08/85-05/86

Travel and Tourism Associate degree Program

Gloucester High School Gloucester, MA 79/83

College Preparatory

Skills

Business and staff management, customer service, organization and ability to multi-task in a varied fast passed environment. Assess, prioritize and implement quickly and to follow through until task is complete. Excellent communication skills, Microsoft Office, Word, Excel, Quick Books, MAC or PC, Springer Miller Resort Software, Multi-line Telephone, Fax, Email, Internet, Cash Register, Cash, Credit Card, Accounting, Travel Reservations and Itineraries.