KANDA L. IDOL nf9fw6@r.postjobfree.com

*** **** ******, ***** ** • Tuckahoe, NY 10707

Residence / Cell 713-***-****

PROFESSIONAL EXPERIENCE

DIRECTOR ACCREDITATION, CLINICAL AND POLICY ADMINISTRATION

Praxair Healthcare Services, Danbury, CT August 2008 – Present

• Same responsibilities as previously held position of Performance Improvement Director.

• In addition to Performance Improvement Director responsibilities also manages three staff members in clinical, regulatory and licensing and policy database departments.

• Manages the CEU program offered to potential referral sources.

SENIOR IMPROVEMENT ADVISOR

MD Anderson Cancer Center, Houston, TX December 2007 – August 2008

• Provided leadership in the Performance Improvement Division of the Perioperative Enterprise Department by evaluating various practice areas to initiate process improvement opportunities;

• Utilized the Six Sigma DMAIC and Lean Six Sigma performance improvement methodologies; and

• Developed innovative communication tools throughout the department, including Performance Indicator Metrics, regular postings, and visual aids to improve work-flow process.

HOME CARE ACCREDITATION CONSULTING BUSINESS (Part time) December 2007 – Present

Idol & Associates, LLC

• Provides complete accreditation preparation including policies and required forms to meet accreditation agency standards and related updates.

PERFORMANCE IMPROVEMENT DIRECTOR

Praxair Healthcare Services, Houston, Texas June 2004 – December 2007

• Successfully prepared branch offices for accreditation surveys by Joint Commission; audit facilities and prepare reports of deficiencies and recommendations for 132 branch locations;

• Continually developed cost-saving and risk reduction initiatives from audits and communicated this information via a corporate newsletter for duplication in other branches;

• Identified medical equipment cost reduction opportunity for group of three branches via audit; total cost reduction realized was in the amount of $80,000.00;

• Responsible for aggregation of information related to patient incidents and regularly updated management of any trends and determined how risk might be reduced;

• Prepared an annual Infection Control risk assessment and evaluation project to meet accreditation expectations;

• Participated in the Product Review Committee, which evaluates new product safety and value;

• Chaired the Clinical Committee for regular meetings to revise policy;

• Identified areas of risk needing correction for the company via branch audits, employee questions, client complaints, and high severity patient incidents;

• Served as the corporate U.S. Clinical Representative responsible for answering all clinical and procedural questions from branches related to all respiratory equipment provided;

• Prepared annually and routinely as needed for accreditation and regulatory changes all updates to the policy and procedure manual and/or forms;

• Led the team that developed, changed and streamlined all forms utilized for patient care and setup for the provision of HME when Home Care Supply was acquired by Praxair Healthcare Services;

• Developed educational and training tools implemented in all branches to assist with audits and preparation for Joint Commission Accreditation surveys; and

• Maintained knowledge of 2007 CMS Quality Standards to ensure all guidelines were being enforced.

KANDA L. IDOL PAGE TWO

PROFESSIONAL EXPERIENCE, cont.

CORPORATE PERFORMANCE IMPROVEMENT DIRECTOR

Home Care Supply, Houston, Texas August 1999 – June 2004

• Prepared branch offices for accreditation surveys by Joint Commission; audited facilities and wrote detailed reports of deficiencies and recommendations;

• Developed aggregation of information from all branches for annual presentation to corporate governing body; continually reviewed and upgraded corporate policy manual to improve consistently problematic/deficient policies and incorporate new Joint Commission standards;

• Inspected facilities, records, and vehicles, assuring compliance in the following areas: complete patient files and associated documents, safety procedures and documentation, management procedures and records, up-to-date personnel files, and vehicle and warehouse requirements;

• Developed policies specific to DOT, FDA, OSHA, and ADA requirements, since none were in effect when ActionCare was acquired by HCS;

• Regularly traveled to 35 offices nationwide to facilitate providing medical equipment and services to patients in private homes and care facilities; and

• Saved the company approximately $10,000 annually by streamlining the forms that were used by all branches, and routinely met with the printing company to develop a matrix of quantities per form and reprint levels based on frequency of use by branches.

REGIONAL ADMINISTRATOR

ActionCare, Houston, Texas February 1997 – August 1999

• Responsible for improving performance at seven offices in two states; conducted audits for compliance with Joint Commission Standards for Home Care;

• Conducted training for staff in all branches to meet the expectations of the JCAHO standards;

• Wrote policy and procedure operational manual and implemented this in all branches;

• Negotiated equipment purchase prices with vendors, which increased profit on equipment sold to patients; standardized these costs for branches in both states; and

• Maintained state multiple-products license to distribute oxygen; handled Medicare and Medicaid re-enrollments.

OFFICE ADMINISTRATOR

Americair, Norfolk, Virginia September 1994 – February 1997

• Supervised and directed a staff of four involved in providing home respiratory services and equipment for more than 1000 clients from three offices in Virginia. Responsible for payroll, maintaining warehouse inventory, client files, and preparation of billing paperwork.

• Developed comprehensive company reference manual for customer service and billing; began training staff in Houston branches. Earned promotion just prior to company changing name to ActionCare in 1997.

EDUCATIONAL BACKGROUND

CONTINUING TRAINING 1997 – Present

• American Society for Quality Member (ASQ) – 2008

• Six Sigma Green Belt Training (2005) and (2008)

• The Joint Commission Home Care Leadership Retreat Conferences (2003 and 2004)

• LifeGas Characteristics & Safe Handling of Medical Gases

JOINT COMMISSION STANDARDS IMPROVEMENT INITIATIVE TEAM MEMBER Nominated 2006 – 2007

JOINT COMMISSION HME ADVISORY BOARD MEMBER Nominated June 2001 – 2007

BA DEGREE – Political Science; Philosophy – Psychology Minor 1992

University of North Carolina, Greensboro, North Carolina

REFERENCES AVAILABLE UPON REQUEST

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