Manager Customer Service

Clifford Arroyo

**** **** ******** ******, **** *E, Chicago, Illinois 60612

Phone: 773-***-****

E-Mail: ********.******@*****.***

Qualifications

With 15 years of professional experience in the hospitality industry, I have a proven ability to maintain a strong presence on the floor and closely coordinate opening and closing procedures with staff. I have maintained a strong track record of consistent standards, time management and customer service. I am a creative problem solver with the ability to motivate staff and resolve conflict. I can handle multiple tasks efficiently, improve productivity for my staff, and increase the revenue for the establishment that I work for.

QUALIFICATION SUMMARY Bilingual: Fluent in Spanish and English.

CERTIFICATION: BASSET Certified, Trainer #5A697999

PROGRAMS: Microsoft Office and Adobe Acrobat Professional on PC and Mac platform. Dinerware POS systems.

Experience

Linkin House Restaurant - Chicago, IL

December 2011 – March 2012

General Manager

• Directed Front of House operations, monitoring food quality and staffing requirements.

• Balanced service with cost control, to ensure maximum profitability for the establishment.

• Involved with menu development based on seasonal considerations, worked with vendors to negotiate inventory costs.

• Develop advertising strategies by using social media and print ads to increase visibility of the restaurant.

• Meet weekly with all management staff to coordinate schedules, discuss operations, and set goals.

• Work varied shift schedules, including lunch and dinner shifts, and opening and closing the restaurant.

Transit Nightclub/MET Partners, Inc. - Chicago, IL

May 2004 - December 2011

General Manager

• Manage all nightclub operations bringing in volumes of $15,000 - $25,000 a night.

• Trained and managed 38 employees exemplary hospitality to customers at all times.

• Ensured adequate staffing and scheduling to cover business demands and cost control.

• Maximized revenue by diligent billing and accounting procedures.

• Organized weekly meetings with promoters, providing them event ideas for club packages to attract more customers.

• Supervised corporate and private events, to ensure decor and catered food were set up in a timely manner.

• Involved with CAPS/Police and 13th District meetings to enforce new safety measures for the establishment.

• Trained staff on new selling opportunities within the establishment, through encouragement and incentives.

• Supervised cleaning crew to maintain high standards of cleanliness.

• Increased beverage profits by consistent inventory of liquor and dry goods and monitoring wastage and breakages.

• Established a state of the art sound system by supervising and researching with sound and lighting technicians.

Spy Bar - Chicago, IL

March 2002 – May 2004

Front Door Manager/VIP Host

• Enforced strict dress code guidelines to maintain proper clientele into the club.

• Created front door procedures to ensure safety and reduction of incidents and setting up security in high traffic areas.

• Increased revenue for the club by training staff selling techniques to promote bottle service and specialty drinks.

Crobar Nightclub - Chicago, IL

February 1997 - March 2002

Head Barback/Bartender

• Managed nightclub operations and administration, including scheduling and reports.

• Ordered supplies from outside vendors and maintained inventory.

• Trained bar backs and busboys to develop team communications and safety procedures.

• Skilled in to preparing cocktails and other drinks, and efficiently operated a cash register.

• Set up 7 Beer tubs nightly and supervised staff to increase revenue for the establishment.

Education

Lewis University - Romeoville, IL August 1994 – June 2000

Bachelor’s Degree – Bachelors of Science of Nursing

Contact this candidate