MonCherie T. Goodrich
Resume:
Mon’Cherie T. Wilkins-Goodrich
Blacklick, Ohio 43004
Email: *************@*****.***
Career Objective
To obtain employment with an organization where my Medicaid experience and previous work experience will be beneficial to a department as well as offer me the opportunity for personal and professional growth.
Professional Experience
Case Manager, Franklin County Job and Family Services- Columbus, Ohio, May 2004-Present
• Serves as a liaison between the county and the customers.
• Interviews customers to assess potential employability.
• Develops a cooperative plan of employability plan and provides linkage with prospective employers.
• Investigate case discrepancies, food stamps and medical assistance.
• Assists in assignment of Jobs, orientation, job placement.
• Provides resources for families that receive assistance.
• Enhance community relationships by collaborating with outside agencies.
• Knowledge of Federal, State and County cash, food stamp and Medicaid regulations.
• Prepare written reports and analysis of case progress.
• Several years of experience in Case Management/Counseling for diverse cultures.
• Establishing time frames for meeting incremental and self sufficiency; goals, identifies barriers, develop viable strategies, identifies and select services to address needs.
• Responsible for assessments, vocational development and vocational readiness programming to the clients/residents of Franklin County.
• Process Medicaid Waivers.
City Circulation Manager, The Columbus Dispatch- Columbus, Ohio, September 2001-2004
• Responsible for overseeing the overall delivery of newspaper.
• Responsible for district budget
• Handle all financial issues
• Handle all disciplinary issues
• Attend monthly meetings with executives.
• Handle customer service issues and request.
• Supervises monthly schedules for all adult and young carriers
• Handle all recruitment and termination procedures.
• Handle customer service issues.
Customer Service Associate, The Columbus Dispatch-Columbus, Ohio, September 1992-2001
• Handle financial issues.
• Responsible for solicitation of new service.
• Handle advanced customer service needs.
• Responsible to handling customer complaints and request.
Education
Franklin University, Columbus, Ohio- Bachelor of Science—December 2005
Ashland University, Columbus, Ohio- Master of Business Administration
Social and Civic Involvement
Zeta Phi Beta Sorority, Inc—Financially Active Member
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